Date Received: 2024-03-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021 I froze my business account due to fraud by someone taking me off my account. There was {$11000.00} in the regular account and over {$36000.00} in the other one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35173
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-05
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I need help and dont know how to go about it, please read below Regions bank is embezzling money from me. I lived in XXXX my entire life and banked with regions. I took a job in XXXX XXXX at XXXX XXXX XXXX, one of the largest manufacturers in the world. They paid for my relocation. I received my first check that was supposed to cover my first month deposit and rent. It was for XXXX and I did a mobile deposit while I was at work. This was 12 days ago and regions will not release my funds. They froze my entire account even though the funds have cleared from the issuing bank which was provided as proof to regions from my company and from the issuing bank XXXX XXXX XXXX. They didnt just hold the check they held all my funds and now tell me that I cant access them and i will lose all funds in my account. This was at the regions branch, branch manager XXXX seemed like she was trying to help at first after avoiding phone calls with me for 8 days but then said she turned everything over to legal and that regions would reach out eventually. This came after like I said proof was shown that regions has already been funded from the company and issuing bank. Now regions will not call or answer my calls and immediately hang up even though they have all my funds frozen and Im trying to relocate for work. I need help! Please is there anything I can do or anyone I can talk to? XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29617
Submitted Via: Web
Date Sent: 2024-03-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Someone is sending bogus info to XXXX XXXX. All the banks have the same account number. Waiting for copy of police report that will include the people doing this. I am a victim of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33709
Submitted Via: Web
Date Sent: 2024-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hello, On XX/XX/year> me and my finance hosted an engagement party in which during the party my car was entered by picking the car lock, and my book bag was stolen with credit cards, debit cards, business laptop, work laptop, keys, important information and two hard drives. I have contacted my agency regions bank and provided information but denied stating that I authorized the purchases. I have submitted additional information and pending a response from agency. 5 Purchases= {$4700.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70056
Submitted Via: Web
Date Sent: 2024-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: during the month of XX/XX/XXXX i had XXXX XXXX XXXX as my internet provider from the affordable connection program and they got there payment from them. on XX/XX/XXXX i return there modem to them and on XX/XX/XXXX i had XXXX as my internet provider. XX/XX/XXXX or XXXX XXXX i filled a claim against XXXX XXXX XXXX for unauthorized of {$34.00} from my checking account and my bank refunded me back into my account on XXXX XXXX XXXX {$34.00} from my claim on XXXX XXXX XXXX. then on XXXX XXXX XXXX the bank took back the {$34.00} and refunded XXXX XXXX XXXX. i requested to the bank proof that i sign a document for XXXX XXXX XXXX to take out fees for there service but at the time i had the affordable connection program during the month of XXXXXXXX XXXX XXXX and i told my bank i have documents when i return the modem to XXXX XXXX XXXX and when i got service with XXXX from the affordable connection program. i talk to claims on XXXX XXXX about this problem and rejected me to show proof of the documents i had with XXXX XXXX XXXX internet. as of XXXX XXXX the bank still has not refunded my {$34.00} back into my account. the representative that i talk to on XXXX XXXX was rude to me and my wife and the supervisor on XXXX XXXX was very not helpful in the matter except all she did was listen to my complaint of the problem and did nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2024-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-28
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I had 3 unauthorized charges made using my prepaid debit card, Comdata Card Number : XXXX XXXX XXXX XXXX, exp. XX/XX/XXXX. The charges were for {$160.00} made on XX/XX/XXXX to XXXX XXXX, {$54.00} to XXXX made on XX/XX/XXXX, and {$33.00} made to XXXX on XX/XX/XXXX. I reported all of these charges as unauthorized and said I wanted to file disputes on XX/XX/XXXX. I also reported my card as having been hacked/compromised. During the next 6 days someone tried to use it to make online purchases and additional 29 times. They took the information and said they would investigate and to call back in 7 days. I called back on XX/XX/XXXX and was told that the charges on my card hadn't cleared yet so no dispute was on file yet. I said I wanted the disputes filed and they told me that this would take an additional 21 days to investigate. Today I received 2 emails for the XXXX, which I am pasting below, stating that 2 XXXX purchases are being investigated and will take 45-90 days. No word on the 3rd disputed charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2024-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Amount of Check deposited : {$2800.00} Check issue date : XX/XX/XXXX Check deposit date : XX/XX/XXXX Date Check was cleared : XX/XX/XXXX Maker of Check : XXXX XXXX XXXX XXXX I am writing to file a formal complaint against Regions Bank who are in breach of their own terms and conditions, regarding an issue I have been experiencing with a recent check deposit to my savings account. On the XXXX of XX/XX/XXXX, I deposited a check into my Regions Bank account using the proprietary app and although the check was cleared on the same day with the funds made available, Regions Bank then placed a hold on the funds, citing that " a deposit to your account has been identified as suspicious, irregular, fraudulent, unauthorized or unlawful ''. The check was issued by XXXX XXXX XXXX XXXX ( XXXX ), my former employer. Unfortunately that relationship has deteriorated and XXXX are not willing to assist resolve this matter. Despite numerous attempts to seek clarification about the suspicion from the bank, there has been no legitimate response or evidence provided. This has harmed me since I have not had access to my funds for over three months, which I understand is in breach of numerous final standards. I have been experiencing financial hardship as a result of this over the last three months, unable to cover necessities such as food and other essential expenses. To live I have been relying on friends ' generosity as my family all live aboard and are not in a position to help me. I have attempted to resolve this matter in the following ways over the last three months. In XXXX I went to the check issuer 's bank who confirmed the fund had been sent and there was no issue with the transaction : -I have made over 20 calls to the Regions Bank manager XXXX XXXX who has repeatedly told me it was being investigated but with no valid response other than " I can not do anything about the hold ''. I asked when will the hold be lifted he stated " until the bank is satisfied to release the hold ''. - I contacted the check issuer who sent visual confirmation that the funds have left the account, this was shared with Regions Bank to the best of my knowledge the issuer of the check has not raised any claims of fraud, which I assume would be the first point of call for a fraud investigation. XXXX XXXX XXXX Regions Bank manager, contacted XXXX XXXX XXXX The maker of the check 's bank ) to confirm the authenticity of the check. The manager at XXXX bank confirmed the check and submitted a written statement to XXXX XXXX to approve the check. - In XX/XX/XXXX, I contacted the bank manager again after several attempts, he told me the bank will hold on to the funds for 90 days from the day it was deposited. On XX/XX/XXXX, I called the bank manager again and this time he told on the phone that he does not know when the hold will be lifted. SECTION IV : REGIONS BANK FUNDS AVAILABILITY POLICY 1. Your Ability To Withdraw Funds. Our policy is to make funds from your deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except XXXX, XXXX, and federal holidays. If you make a deposit before XXXXXXXX XXXX ( or at other times as may be displayed ) on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after XXXXXXXX XXXX. on a business day ( or at other times as may be displayed ) or on a day we are not open, we will consider that the deposit was made on the next business day we are open. 2. Longer Delays May Apply. In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second ( XXXX ) business day after the day of your deposit. However, the first {$100.00} of your deposits will be available on the first business day. If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances : We believe a check you deposit will not be paid. You deposit checks totaling more than {$5000.00} on any one day. You redeposit a check that has been returned unpaid. You have overdrawn your account repeatedly in the last six months. There is an emergency, such as failure of communications or computer equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the XXXX ( XXXX ) business day after the day of your deposit. My experience with the policies above : According to the above policies, Regions Bank has violated its own terms with my experience below : Regions Bank cleared the check from the makers account but put hold on the fund for more than 3 months. Regulation CC provides that banks must post their availability policies on their premises at a location where customers who are making deposits are likely to see it. I has been 90 days since I deposited the check, and I asked the manager of the bank when funds will be available, and he said he stated, until the bank is satisfied. Long hold fund availability of 90 days is not displayed on Regions Bank website and the bank has not communicated how long the fund will be held. which violates the Federal Reserve Regulation CC of Reasonable Hold Period. The Regulation CC requires Regions Bank to notify me that the funds are being held and when they will be made available to me but I have not received any reasonable hold period for the funds to be released. On Regions Bank website, they listed scenarios where funds may be subject to a longer hold time on deposits, according to the Regulation CC guidelines. My long hold period does not apply to any of these categories : -New account deposits. Next-day deposits are only allowed for cash, electronic payments and the first {$5000.00} of checks; remaining funds are made available on the XXXX business day. -Large deposits. Deposits of more than {$5000.00} ( excluding cash or electronic payments ) have a second business day availability for the first {$5000.00} ; XXXX business day or later for the remainder. -Redeposited checks. A check deposited once and returned unpaid can be held until the seventh business day. -Excessive overdrafts. Deposits made to accounts that have been overdrawn six or more times in the previous six months can be held until the seventh business day or later. -Potentially uncollectable checks. Checks that may not be payable ( because they are fraudulent, are post-dated or exceed your account balance ) can be held until the seventh business day or later. -Emergency deposits. Deposits made under emergency conditions, such as a natural disaster or power outage, can be held until conditions allow the money to be credited to your account. II. I filed a complaint with the Illinois Department of Financial and Professional Regulation ( IDFPR ). IDFPR sent me a letter ( scanned copy attached ) that required Regions Bank to respond to the complaint by XX/XX/XXXX. However, disregarded the notice and refused to reach out to me with a letter with specific reasons why the funds are being held. III. Regions Bank Policy states we do not accept verification from the paying party or maker bank that a check has cleared the originating bank account in order to release a deposit hold due to various risk and legal factors, including potential fraud. This policy was violated by the Regions Bank. The Branch manager reached out to the makers bank manager to confirm the funds. I was also asked to provide supporting evidence to prove the check was cleared. Despite violating their own policy, I feel taking advantage of this by wasting my time and energy for months following up with the maker of the check, makers bank manager, to provide evidence of the check being cleared. Both parties confirm that the check has been cleared. Both in writing and over the phone. After proving all this evidence, Regions Bank is still holding on to the fund with doubts. IV. According to the Federal Reserve Regulation CC Banks are required by law to make a certain portion of deposits available to the depositor either immediately or within a few days of the deposit. Regions bank has placed a hold on all the funds and no portion of the funds has been made available for the past three months even though the check has been cleared. This violates Regions Banks own policy of section iv : funds availability policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2024-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-28
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/XXXX I opened a checking account with Regions using promotion code " XXXX '' which offered a {$300.00} bonus after making {$1000.00} or more in Direct Deposits within 90 days aswell as enrolling in online banking. I have MULTIPLE screenshots of my account opening with this promotion attached. I set up Direct Deposit with my employer, and met all of the qualifcations. In XXXX I still had not recieved my bonus, I called in, and a rep told me she did not see that promotion attached to my account. So I went down to my local branch In person like the rep suggested, and talked with a banker about the issue. I showed her all the screenshots I had, where it CLEARLY shows the promotion attached at the time of account opening. The banker agreed with me, and I sent her the screenshots. She said should would send them off the their marketing department, and reach back out to me via phone within a week. I never got a single call from anyone at Regions about the issue yet. As of XX/XX/XXXX my account is still open, and still has NOT been credited with the money. I would like to get the issue resolved already.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32707
Submitted Via: Web
Date Sent: 2024-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-28
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I received a letter on XX/XX/XXXX from my local tax department stating that my property taxes were delinquent. My taxes are held and paid from an escrow account with my mortgage company, Regions. I reviewed the property tax section of my Regions account and saw where an amount was paid that did not match my original property tax bill. I contacted my local tax office and they stated that no payment had been made to my account. I contacted Regions and customer service stated that the parcel ID number on my Regions account differed from the one on my tax bill and county GIS, and they are unsure what account the money from my escrow account was paid to. I was informed that Regions would be responsible for any fees and penalties related to this bill being that the issue was on their end. I have spoken with numerous customer service reps over the last week and a half that assured me this issue was being reviewed by Regions tax service and that the bill would be paid before the due date. I received a call from Regions customer service today stating that they have been attempting to get an update from their tax service for two days but they have not received a response from them, so they could not guarantee the bill would be paid on time. Due to this and threats from my county tax department of foreclosure, wage garnishment, and having my name posted in the newspaper, I paid the full property tax amount out-of-pocket, which was over {$3200.00}. Outside of paying the bill and penalties on time, which they failed to do, Regions has not offered a resolution to this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2024-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Regions Bank is reporting a account I have asked for everything on this regions Bank account including my signature be provided to me under section XXXX I am entitled to this information or they must delete from my credit reports no information has been sent to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A