Date Received: 2023-12-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I'm trying to get dates and amounts of every overdraft fee I have gotten since I opened the account. and questions answered about why they keep opting me in overdraft protection without my authorization and why my pending and approved transactions always seem to rearrange themselves every Tuesday morning in a way that makes my account go into the negative. Regions bank is doing some shady stuff for real.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I had about XXXX dollars taken from my account in XXXX via XXXX transactions, XXXX in XXXX and XXXX in a XXXX XXXX XXXX in XXXX, TX. A place where I have never been to. These transactions occurred on XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I received an email asking me about verifying a transaction in the XXXX XXXX XXXX TX, I replied to the email indicating that i had not made that transaction. I received another email from Regions Bank confirming they received my reply. They sent me a different card since the initial one seemed yo have been cloned. I thought that was going to be no longer a problem since they changed my card. This week I went to pay my HOA fee through this account and noticed the XXXX dollar missing in the transactions indicated above. I went to the bank in person to resolve this issue only to be told that it had happened over 60 days ago and they couldn't resolve, I called their customer service who instructed to go to one of their branches, at the branch the only option I was given was to call the merchant to try to get them to revert the charges which of course they wouldn't do. At the end, I was given no solution and decided to withdraw the rest of my money since I can't trust that bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77024
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 my debit card was stolen while I was on vacation. They took my card and used it 8 times at a local XXXX. The total amount stolen from me was {$3900.00}. That same day I called my card company to tell them about these charges that werent mine. They said I had to wait for the charges to clear to make a claim. Eventually made the claim and was told it can take about a month for an answer. On XX/XX/2023, the fraud department sent me over 8 emails stating my claim has been approved and I would be receiving my funds in about 1-2 business days. Its XX/XX/2023, I have yet to receive my {$3900.00}. I have called over 30 times in the course of 8 months to ask about my funds. Ive spoken to several reps and supervisors and they have all told me the same exact thing. We will escalate this to our fraud department, and when we have an answer from them, we will give you a call Theres no direct number to their fraud department and apparently the only way to reach them is their email. Company is XXXX XXXX Ive also tried to reach XXXX but they said XXXX is a separate company from them and they can not see my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07036
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I wasnt told until later they were placing a hold my deposit. They have done this with every deposit I have made. Holding it for 9 days, even when it clears much sooner. Not releasing any of funds to me. They can verify it is good check. Even told me if I were not already a customer they wouldve cashed it right away for a several hundred dollar fee. I requested to just give me it back and they would not. Going to hold it for the 9 days no matter when it clears
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 474XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/ I was debited XXXX and XXXX from XXXX XXXX XXXXXXXX XXXX. XXXX XXXX claims to not be able to find the user that received this money even though I am able to find her on my end. And the bank refuses to refund my money claiming that I have prior transactions with this individual, referencing a XXXX credit that they submitted immediately before the debits. This was not on my personal XXXX XXXX account, someone added my debit card to their XXXX XXXX account and sent the money to the above named individual
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71203
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I have XXXX checking accounts with Regions Bank. My main account into which my direct deposit was paid became overdrawn because i went on unpaid leave and no deposit were going into the account. Because I know there is a time limit to how long accounts can remain overdrawn before being charged off, I called the Bank to ask what my options are since they state that there are hardship options available. I called the Bank on XX/XX/XXXX. The representative told me that I had until XX/XX/XXXX to clear the overdraft or the account would charge off. She said if that happened, I would have to call Collections and make an arrangement to pay. I asked if there was any help that the Bank could offer, and she said no. I had some funds coming in from a parttime job which were about 40 % of my normal pay but it would be just enough to pay my bills. Those funds went into a different regions account that I use to pay my bills. The first of those payments came in on XX/XX/XXXX. Regions debited {$640.00} from that payment which cause a number of my bills to be returned unpaid. I was charged {$250.00} in fees for those payments which were returned. I thought it was an error and was waiting the funds to be credited back to my account. Unfortunately, I had a health emergency and couldn't follow up immediately. The second payment came in XX/XX/XXXX for {$1400.00} and Regions took almost all of it including the fees leaving me with {$2.00} in my account. When I called Regions on XXXX to ask what was happening, I was told that the collections department had taken the funds to pay down the overdraft on the other account. I said that nobody had notified me of this. I was told to call the collections department which I did. The first thing the agent told me was that I owed Regions money and they could take money from any account to pay their debt. She said I could have avoided that if I had set up a promise to pay on the original overdrawn account. I said I was never told that when I called in or I would have done that. I explained that because Regions had taken the money leaving me with only {$2.00} I wasn't sure how I was going to be able to eat. She recommended that I try a local food bank and said there was nothing they could do to return any of the money or the fees. In the meantime, I had incurred another {$250.00} in fees because all my payments had been returned because the money that was in my account to pay them had been taken out. So now both my accounts are overdrawn and I have been charged {$500.00} in fees. I called and asked if the fees could be refunded and I was refunded {$72.00} as a courtesy because the fees were correctly charged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: XX/XX/XXXX I received a deposit in the amount of XXXX from my state because they were doing rebates so this card was supposed to be closed as of last year do to fraudulent activity well I was not worried about this money getting deposit because I knew the account was closed and there so the money would be then sent in check well I never received my deposit and I put a complaint with XXXX letting them know what happened then received a response from comdata stating that they fixed the issue and they were working on it then received another message stating it had posted I then proceeded to check the card and nothing I'm so frustrated this might not seem like a lot but I have 3 children I need to provide for so please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85201
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Here is the itemized list of events that occurred. My bank Regions- Branch XXXX XXXX # XXXX, item serial # XXXX, Item Trans Code # XXXX, State of TN XXXX XXXX XXXX ( Written Statement of Unauthorized /Improper ACH Debit Activity. I have had 2 debit card replacements in a 30day period less than 2weeks apart due to fraud and unauthorized charges on my account. My bank is not protecting or securing my checking account! The first debit card was closed XXXX XXXX and the other XXXX XXXX, XXXX. First fraud occurred XXXX XXXX, XXXX - {$72.00} from XXXX XXXX serial # XXXX. I disputed and my funds were refunded/corrected XXXX XXXX. The next fraud occurred XXXX XXXX, XXXX in the amount of {$10.00} from XXXX XXXX - serial # XXXX - disputed / unresolved. Next fraud - XXXX XXXX XXXXXXXX - XXXX XXXX - {$100000.00} deposited into my checking account. Money was disputed and flagged. XXXX XXXX withdrew the {$100000.00} on XXXX XXXX, XXXX - time XXXX transaction type - Merchant. They also withdrew an additional {$350.00} of my money. I disputed - issue unresolved. I went to bank and have a Written Statement of Unauthorized Improper ACH Debit Activity on XXXX XXXX, XXXX. Issue is still unresolved! I have a police report created XXXX XXXX, XXXX - report # XXXX. I went to the bank on XXXX XXXX XXXX and was told to come back on the next day the XXXX because no one was there to see me, three people were out. My account was exposed and unprotected. I am XXXX and on a fixed income and this put me in a dire financial situation. I have XXXX XXXXXXXX XXXX, and this is too stressful! This has to STOP! This is my 3rd time of going thru this. My account needs protection now! A bank statement was supplied to me and that was all I received from this bank! I want ALL my money refunded and my account secured from this point forward. The manager XXXX is who I saw on XX/XX/XXXX and she transferred my case to XXXX XXXX without any backstory on XXXX XXXX, XXXX. XXXX XXXX assisted with the Unathorized ACH after filing out wrong paperwork. This is unprofessional and shows no concern on XXXX for customers of the bank. I was there from XXXX - XXXX. with XXXX XXXX with no resolution and she said she would call me and never called.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Many over drafts..I was XXXX cent over and was charged {$36.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48504
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: At the Regions Bank at XXXX XXXX XXXX Florida XXXX XXXX XX/XX/XXXX, I made a deposit of {$1500.00}, it is a secured card to make credit, said card was requested that day by the agent XXXX XXXX XXXX the card has never It arrived by mail and on multiple occasions I called the bank to tell them that it had not arrived yet, this agent told me that she would cancel it and she never did, I later returned to the bank to ask why it had not arrived and there they gave me the information that they made multiple transactions that I never made because I did not have the card, the first was at the same Regions bank in XXXX on XX/XX/ for a total of {$450.00}, XXXX # XXXX on XX/XX/ for {$230.00}, in XXXX XXXX XXXX XXXX XXXXXXXX on XX/XX/ for {$270.00} and {$2.00}, on XX/XX/ in XXXX # XXXX for {$47.00}, and in XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$2.00}, for a total of XXXX, they tell me that I am responsible for something that I did not do because I never had that card, but they hide information since they carried out the first fraud in their own bank and there are cameras there, even though I promptly alert them that they never I received the card, they did not cancel it and they did not pay attention to me, accusing me of this responsibility that I did not commit, I need your help to resolve my case since it has affected me a lot.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33196
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A