Date Received: 2024-02-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2024, I found that my Social Security Number was compromised due to a scammer using my SSN to open an account at Regions Bank. I immediately called Regions Bank, and expressed my issue. They hung up on me. I called XXXX more times and again expressed my issue. They asked for my name and mySSN, then told me that they can not close the fraudulent bank because they can not verify who I am. However, if you are a scammer, the bank easily opens an account for you. Regions Bank is failing to verify SSNs to open an account, but are not allowing law-abiding citizens to close those fraudulent accounts. I would like to report this bank and have the fraudulent account closed immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92882
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: XX/XX/2023 I requested that overdraft protection be removed. On XXXX XXXX, I incurred an overdraft for {$130.00} from XXXX XXXX. I contacted the bank and informed them I removed my overdraft protection so as not to incur any overdraft fees and I did so with assistance from the Executive office. REGIONS bank assigned a customer service agent to my account. She stated she would find out who removed my overdraft protection then get back to me as it would assist her in addressing the issue. Well she got back to me and stated she had contacted the person yet I was notified via mail that recurring charges could not be restricted. This is untrue I have online banking as I went paperless and I never got notification of what she stated. I even reviewed the mailings I got from REGIONS and the mailings were simply solicitations for other bankring products offered by REGIONS. I have now incurred {$180.00} in overdraft fees from this XXXX transaction as each smaller transaction that was presented afterwards I was assessed an overdraft fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2024-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX Dear Sirs, My name is XXXX XXXX. My consumer ID number is XXXX. There is an inquiry on my account with Regions Financial Corp on XX/XX/XXXX. I have never had any business with this corporation. I need to understand why this corporation inquired into my XXXX XXXX The only way a corporation can inquiry into my account is if I engaged with them to do business. I have never authorized this corporation to make an inquiry. I need to find out why they did. Best Regards, XXXX XXXX XXXX ( XXXX ) I sent this letter to XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95843
Submitted Via: Web
Date Sent: 2024-02-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: 2000 $ was taken by IRS XXXX .they said it was for a return of covid relief money that was sent to me XXXX and on XXXX, my bank did not inform me of this transaction, the bank said they got an e-mail, but would not show me. they were very rude and accused me of stealing the covid check,. i tried to explain the situation but to no avail.i was will this bank for over 26 years., IRS will not let me to explain the issue either. now i have no money and am overdrawn and my credit card and other bills are not being paid. i am XXXX XXXX XXXX and only have my social security.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: While using Comdata Corporation Credit Card Processing Services, On XX/XX/XXXX, two transactions were made, one for Balance Inquiry and a transaction of {$200.00} from a XXXX ATM machine. After discovering the transaction, I immediately called the company but I had to wait until the transaction settled. Once it settled, I did the dispute, I was initially told to wait Ten Business days. However, it extended to 21 Business days, when the 21 business days were over I was told to wait another 7 days, which I waited more than 7 days. I did a complaint on XXXX review site. The company contacted me and they informed me that it will take until XX/XX/XXXX to resolve. On XX/XX/XXXX I received a denial letter from the company, the reasoning was due to my history having a consistency with the XXXX atm, the only time i used the ATM at XXXX was in XXXX, it shows on the statement and it was for {$300.00} and that same XXXX i puchased something along witha {$40.00} cashback. I only had one ATM withdraw from XXXX, the very last ATM withdraw was from XXXX that's less than 5 minutes from my house in XXXX XXXX. This transactions was taken out of my bank at a ATM machine at a XXXX in XXXX XXXX without a card. If my account summary could be uploaded I will show how they made their determination. They could even go back to their recording on XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90804
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I XXXX XXXX and got pre-paid card. Although, I set up direct deposit, they are not allowing me to transfer my current funds to my bank. So now I'd be forced to pay fees to Comdata XXXX XXXX XXXX Mastercard and the ATM provider for any withdrawals which will then erode my XXXX funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90022
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/24, TXXXX XXXX XXXX posted a payment in the amount of {$220.00}. As of this date, the work they were paid for had not been performed ( their job was scheduled to be completed on XX/XX/24 ). I contacted XXXX XXXX XXXX the same day ( XX/XX/24 ) and requested they cancel the service. The representative I spoke with assured me that my refund would be processed and received within 3-7 business days. After I did not receive my refund within the timeframe given, I submitted a dispute with Regions bank in order to have the {$220.00} credit I was owed put back on my account. On XX/XX/24, I received a letter in the mail dated XX/XX/24 where they denied my claim. Regions denied my claim to have the {$220.00} put back on my credit despite not only evidence that the merchant agreed to cancel the requested service having not performed any work, but also despite evidence in a phone call recording where the merchat ( XXXX XXXXXXXX XXXX ) confirmed that my refund had been processed on their end on XX/XX/24.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75093
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: On XX/XX/XXXX they charge me XXXX overdraft fee. On XX/XX/XXXX they charge me an overdraft fee of XXXX and XXXX. When I called to ask questions, no one can answer me. This is an ongoing process since XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33426
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-07
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: The bank took my money ( money for principal down payment and XXXX $ foe recast fee ) from XX/XX/XXXX and asked me to do a handwritten letter for my recast. They said they didn't have any forms for recast, and they promised to adjust my payment on XX/XX/XXXX. Then they started to play time with us. They sent us another form. They changed time to approve my recast till XX/XX/XXXX because of the document process. They asked us to redo everything again from the beginning. They sent back XXXX $ for the fee and ask us to send back. They totally forgot my money, XXXX $ for more than 3 months. How much can a bank earn with XXXX $? They couldn't answer me. One of the supervisor said they didn't touch my money. They just left it there. The world changes every moment. Do you think MONEY does not change? Finally, they asked me to get the money back. How come? The bank stole my money. They used my money. And they asked me to get back without any interest. I just need a justice for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77377
Submitted Via: Web
Date Sent: 2024-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Over the course of approximately 6 years, I was charged surprise overdraft fees after Regions approved my debit card purchases. These fees amounted to thousands of dollars. i would not be exaggerating in saying it was $ XXXX. I have not been contacted, nor have they made an attempt to compensate me. The fees became such a burden on me that I allowed to account to be charged off. I opted out of overdraft protection and they still hit me with fees after allowing my card to go through. This company made it to where I could not pay my mortgage and/or car payment on multiple occasions. It is unsettling that people like this are allowed to walk around free after knowingly bilking working class people out of XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A