PORTFOLIO RECOVERY ASSOCIATES INC


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"Products" offered by PORTFOLIO RECOVERY ASSOCIATES INC with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account -
Consumer Loan - Installment loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional home mortgage
Mortgage - Other mortgage
Mortgage - Reverse mortgage
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Prepaid card - General purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Loan

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Complaint ID: 8114571

Date Received: 2024-01-06

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: XXXX XXXX is trying to collect on debt not owed by XXXX XXXX. The debt was opened XX/XX/XXXX by World Financial Group and the other one was on XXXX XXXX XXXX. Both debt was by original owned by World Financial Group, which have no agreement, and have never done any contract or transaction with them. The amounts for XX/XX/XXXX is for {$1900.00} and is reported as open on the XXXX XXXX credit reports. The other amount is for XX/XX/XXXX for the amount of {$1900.00} and is stated open under XXXX XXXX When I disputed the first amount for {$1900.00} for XXXX, XXXX XXXX did not respond back instead they added a new one for the XXXX which was not on my report previously. This deceptively added a new unknown debt to my credit report from source I have never dealt with.

Company Response:

State: CA

Zip: 90043

Submitted Via: Web

Date Sent: 2024-01-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8113003

Date Received: 2024-01-05

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Portfolio Recovery Associates , LLC Disputes Department XXXX XXXX XXXX XXXX, VA XXXX Re : Account Number XXXX Dear Portfolio Recovery Associates , LLC, I am writing in response to a notice I received regarding the above-referenced account. Under the Fair Debt Collection Practices Act ( 15 USC 1692 ) and the Fair Credit Reporting Act ( 15 USC 1681 ), I formally dispute the validity of this debt. I request the following information, as mandated by these laws : Proof of my legal obligation to pay this debt. A complete payment history and calculation of the balance. The original signed loan agreement or credit card application. Confirmation that the debt 's statute of limitations has not expired. Additionally, pursuant to the FDCPA ( 15 USC 1692c ( c ) ) and Regulation F ( 12 CFR Part 1006 ), I request that all telephone communication cease and that future correspondence be conducted in writing. Furthermore, under the FCRA, I insist that this debt not be reported to credit bureaus until the dispute is resolved. Failure to provide the requested information within 30 days should result in the removal of this debt from my credit report and cessation of collection attempts. Sincerely, XXXX XXXX. XXXX

Company Response:

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2024-01-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8112043

Date Received: 2024-01-05

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: the company is looking for a person I have never heard of and I requested a DNC twice with reps and they are still calling my phone number

Company Response:

State: CA

Zip: 93312

Submitted Via: Web

Date Sent: 2024-01-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8110892

Date Received: 2024-01-05

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I was threatened to be sued by Portfolio Recovery account # XXXX without being provided with proof that I owed such debt. According to the 15 U.S.C. 1681 law there should not have been any damages on my credit report which was a defamation of my character. I was harassed at least 3-4 times a day by phone. I was eventually served court papers and was advised that I must pay such debt or risk being garnished. Although, I tried obtaining proof of debt prior to being served legal paperwork. On XX/XX/21 I agreed to settle the debt to avoid a judgement against me. I was already laid off my job as a result of covid and this additional burden was too much. I made a decision to agree to something that was not valid. I XXXX XXXX at the time and the harassment caused emotional distress which resulted to me having a XXXX XXXXXXXX. As a result, I had my baby XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: TN

Zip: 38125

Submitted Via: Web

Date Sent: 2024-01-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8110637

Date Received: 2024-01-05

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I noticed Portfolio Recovery Associates on my credit report and I've never had a XXXX card and Portfolio Recovery Associates is claiming I owe {$800.00} based on last report. However, when I contacted them, the information they have does not match and they are unable to share or provide ANY information linking me to this account. This is 100 % against XXXX policy and they should be fined for trying to collect a debt that is not owed.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8107910

Date Received: 2024-01-04

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I received a letter from the bank XXXX XXXXXXXX XXXX XXXX. The bank did the investigation on the account and found that it was fraudulent. So the debt collector still refuses to remove the account from my credit report. The bank is where the fraudulent account is from.

Company Response:

State: AZ

Zip: 851XX

Submitted Via: Web

Date Sent: 2024-01-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8107685

Date Received: 2024-01-04

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: I sent two responses and instead of responding back with a letter to settle the debt Portfolio Recovery Associates took legal action against me. This was as if I did not respond and cooperate when I in fact did. Which violated the Fair Debt Collection Practices Act. This is illegal debt collection tactics. They filed a lawsuit with no intent to settle the debt with me after not one response but two. This company should not ignore the CFPB, s rules just because they are a dominant market. Especially when these responses were not a refusal to pay which is stated this was to settle the debt without a court cost but they felt they did not need to respond to me with a settled price after deductions of proof of my receipts to the original debtor. They feel they can charge me the full amount and disregard my previous payments made before they decided to get involved and pick up the debt. Also portfolio recovery associates stated they would provide the request of proof of documentation to settle the debt which they infact did not and instead took legal action against me. Also i even sent in a certified letter and they still felt no need to respond back to me. XXXX XXXX XXXX thinks they can collect debt from people without reasoning before taking legal action. Even if you reply with a response to there debt collecting tactics.

Company Response:

State: NM

Zip: 877XX

Submitted Via: Web

Date Sent: 2024-01-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8107100

Date Received: 2024-01-04

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I was sent a collections notice from the Portfolio Recovery on XX/XX/23 On XX/XX/23 I sent them a demand for investigation under the Fair Credit Reporting Act section 623 subsection 8D Proving that they have any rights to collect alleged debt. I received verification of debt on XX/XX/23 I then sent a second demand on XX/XX/23 explaining my first letter was a proof of contract and not a request for verification. I received back a letter explaining that's all the information I would receive. They have since placed my information on the credit reporting agencies and directly are affecting my credit history. on XX/XX/23 I received notice from XXXX and Assoc out of XXXX Tx notifying me that I had been placed for collection with their company.

Company Response:

State: TX

Zip: 77084

Submitted Via: Web

Date Sent: 2024-01-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8101099

Date Received: 2024-01-03

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Portfolio Recovery placed a collection on my credit report. I asked for that debt to be validated. This company has not validated the debt and continues to report it and call my phone. I want them to stop contacting me and remove this debt from my credit report because they have not sent me a contract between us showing information about the debt. They repeatedly call my phone harassing me, but have not sent me any information I requested to validate this debt. This has been ongoing for a couple of years to no avail.

Company Response:

State: CA

Zip: 93535

Submitted Via: Web

Date Sent: 2024-01-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8100318

Date Received: 2024-01-03

Issue: Threatened to contact someone or share information improperly

Subissue: Talked to a third-party about your debt

Consumer Complaint: Portfolio called and i asked to send me a written notice of such debt. That was the first call. 2nd call a person I know was visiting and I was in the kitchen and asked for that person to answer my phone. They identified themselves of being with Portfolio recovery. My guest asked what the issue was and Portfolio gave my guest my full name, address and what they are trying to collect. They gave another person my whole information. Please delete this of my credit. Reparations for harassment and giving out my whole information to another person.

Company Response:

State: GA

Zip: 31024

Submitted Via: Web

Date Sent: 2024-01-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.