Date Received: 2020-05-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, My landlord uses the XXXX XXXX to collect rent payments. I tried linking my PNC checking account to the site, but I am not able to do so. According to the error message, PNC has made a change that does not allow linking of the accounts. I need assistance in this matter as I need to pay my rent. Thank you!
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Problem adding money
Subissue:
Consumer Complaint: I cant link my accont to XXXX!!!
Company Response:
State: MD
Zip: 21136
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Problem adding money
Subissue:
Consumer Complaint: I cant link my PNC account to XXXX.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Other service problem
Subissue:
Consumer Complaint: Having issues linking to my pnc account
Company Response:
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Other service problem
Subissue:
Consumer Complaint: I would like to connect my pnc account with my XXXX account to transfer money to my family and friends
Company Response:
State: NJ
Zip: 08012
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My mother owned an account at PNC Ban, it was owned by her Revocable trust, I am the successor trustee for that trust. My mother passed XXXX XX/XX/XXXX. After her funeral in Florida, I stopped by the branch she used, and spoke to the branch manager, and gave her a copy of the trust document. She said I would need to fax down a copy of the death certificate, which i did when I received them from the state of RI at the end of XX/XX/XXXX. I called the branch subsequently to see what the next step was, this would have been XXXX XX/XX/XXXX ( my mother ' birthday ), whomever answered the phone told me that the person I was looking for did not work there, they put me on hold and then said they had no information about my request. I called the 800 number for PNC Bank the following week. The CSR put me on hold, came back and told me I needed to send in the death certificate, probate information and will for my mother to a PNC PO Box in XXXX. I told him it was a trust and not a personal ownership, he said it did not matter. I sent the death certificate and trust to that address, and did not hear anything back. A call on XXXX XXXX to the same 800 number they were unable to tell me anything. In early XXXX I called the PNC XXXX XXXX XXXX, mostly to see whether they knew how to resolve the issue. The very helpful woman called the Florida branch, they were going to call me back. The local branch asisstant manager, XXXX XXXX, called me and told me that the reason my issue was being held up was that the trust document that I had delivered was dated XXXX, and their records show that it was amended XXXX of XXXX. I asked by whom, she said " your father ''. My father passed in XXXX. I asked if they could show me that document, she told me they did not have a copy of the XXXX trust and that I needed to produce it. When I said I had no information of any amendment to the trust, especially in XXXX, she told me to go to the lawyer who wrote the XXXX changes. I reiterated that I did not have any information of any XXXX change. She suggested that I find an attorney to write a letter stating that no such change existed. I contacted an attorney who told me " no attorney in his right mind is going to attest, under the pains and penalties of pergury, that a document that was allegedly executed by a person who was never his client, does not exist. I advise you against signing such an affadavit, as well. It is up to the bank to either produce the trust amendment referenced in their records, or give you the money. If they refuse to do either, you should file a complaint with the CFPB ''. I stated such to XXXX in the middle of XXXX, and as soon as she heard " lawyer '' she told me she could not speak to me further. Two weeks later I received a call from XXXX XXXX from PNC XXXX XXXX @ XXXX. A week later we were finally able to speak and she told me she was waiting for the XXXX trust document from Florida. I told her that PNC Florida was asking me for it and I have no knowledge of it. She told me she would talk to her legal department. Today she called me back and said that I needed to get an affidavit drafted stating that the XXXX trust, that they do not have a copy of, does not exist. I again explained that it makes no sense that they have records of a change but not the document itself, and she told me that she could not give me any more information because I am not listed on the account itself, but I needed to attest that the XXXX change did not exist. The value of the account is less than XXXX, and I have used the trust documents in my posession for managing accounts from XXXX and XXXX with no issue. I do not know where else to turn, this sounds like outright theft to me
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I allow a company ( XXXX ) to access my checking account for investment purposes. My PNC debit card and a PNC credit card are linked to XXXX. XXXX monitors the " change '' from my transactions on these cards and when I reach {$5.00} they deduct the amount from my checking account and invest it for me. I have been using this service for over 3 years and suddenly PNC bank will no longer allow my cards to be linked. I have reached out to both companies to attempt to resolve this with no success. Supposedly it comes down to a change in security that PNC has enacted. PNC has said I should be able to relink the cards and XXXX says PNC will not allow it due to security changes. Basically they're pointing the finger at each other. This started in late XXXX. I have no idea what you can do, but I would like to continue using XXXX and have had no issues with it. The bank seems to be the major obstacle.
Company Response:
State: DE
Zip: 19713
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been using the XXXX app, which lends money, for over a year without issue. Now, all of a sudden, within the last month, PNC Bank has denied the ability to link this app to my account. I tried another app, XXXX, and it was also denied. This is making it impossible for me to get money I need to live on.
Company Response:
State: OH
Zip: 45014
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Tried link my debit card to XXXX account to receive money back when making purchases ; pnc is preventing me from doing so during this pandemic. Only allowed to like account using routing number but unable to link debit card. Debit card is needed since I use my debit card for purchases and not account number
Company Response:
State: PA
Zip: 19119
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-29
Issue: Was approved for a loan, but didn't receive the money
Subissue:
Consumer Complaint: I am trying to get my {$250.00} loan I have been receiving and paying off for months via XXXX, but PNC is changed the verification process and now the app is not operational with PNC. However, PNC was certainly able to take the money out for the app without issue ...
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A