Date Received: 2020-06-18
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: XX/XX/18 I was trying to use the app to get a little cash before I get paid.
Company Response:
State: OH
Zip: 44105
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Trying to link PNC to savings vehicle called XXXX XXXX
Company Response:
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2020 PNC made a change that prevented me from being able to sign up for any apps requiring my checking account, specifically XXXX. I need access to my financial data and am unsure why they are preventing this.
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am unable to let my loan take a payment from my account automatically
Company Response:
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I use XXXX as a payday loan service and my account wont connect even though Ive used it before.
Company Response:
State: MO
Zip: 63366
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: i have been trying to link my account with XXXX and it will not let me connect.
Company Response:
State: AL
Zip: 36116
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am attempting to connect my PNC Checking Account to my XXXX account and PNC is not allowing the transaction to go through effectively limiting my access to my money.
Company Response:
State: MI
Zip: 48843
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have PNC and I have been trying to connect my debit card and checking account with XXXX XXXX. According to XXXX PNc has a security system that is new that prevents PNC users from connecting their debit card up to XXXX. I contacted PNC and they confirmed this is an issue they dont have a fix for. I have rights to use my account for however I deem necessary and XXXX is a trusted company. I need PNC to deliver what they promised which is a better financial future in which I could have with XXXX but they are preventing me from doing so. Also I would like to note that with this new security measure in place I just got an email yesterday XX/XX/XXXX from PNC of a security breach they had to their systems. So if they are sacrificing my ability to better my finances with XXXX due to beefed up security then why is that the first security issue I have ever had with them. I would like to see this issue resolved and have my account back in my hands not theirs. I tried to connect the account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX to XXXX and PNCs response was at first were working on getting you connected, to it may take a few weeks, to our security does not allow connection to XXXX. Why does XXXX have over 300 banks on their list of accepted providers that can connect their accounts and yet PNC says it is not possible. These banks include XXXX, XXXX XXXX, and XXXX all major banks in line with PNCs size so that should not be the issue. It is not like Im trying to connect my account to a pyramid scheme or sending money to a XXXX Prince I am connecting to a legit financial growth and investment company. Below you will see the message I get in XXXX after accessing PNC through the XXXX app and connecting via texted access code. XXXX customer service also advises me on XX/XX/XXXX they can not open the access as the access is automatically granted on their end with bank verification. The second picture is an email I receive from PNC directly after stating my account has been linked to XXXX. But after about a minute it cancels the connection and makes you call PNC customer service who state they are unable to help
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Problem adding money
Subissue:
Consumer Complaint: I tried to link my PNC Bank account to XXXX so that I could trade stocks, but I was unable to do so due to a recent change they made. I would like this to change.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have a PNC Bank checking account when I'm trying link XXXX account card for savings on gas PNC will not allow them to link their XXXX XXXX card to my account even though I am authorizing it.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A