Date Received: 2020-06-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I can't link my pnc checking account to my investing account on XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been trying to link my bank account to my XXXX XXXX witch it does not allow me to do so, an say that my bank ( PNC ) has made changes not allowing it to be linked.
Company Response:
State: MI
Zip: 49534
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC stopped allowing customers to manage their money using XXXX XXXX such as XXXX and XXXX. PNC does not offer the same credit repair services that other apps do and are not allowing me to freely use my income in ways that benefit me best in rebuilding my credit. If they do not fix this issue and again allow customers to use XXXX secured apps, they will undoubtedly lose myself and many other customers. This issue has directly impacted my ability to pay bills on time and caused me to incur multiple fees due to their changing the policy and blocking the apps from use without notifying customers and without any good reason.
Company Response:
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Ive been trying to set Up my XXXX account for my apartment, due to covid money is tight and this is the only way I can Pay rent on time right now. My account says Pnc isnt letting me connect my account so this needs changed or unlocked or something
Company Response:
State: IL
Zip: 61614
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Problem adding money
Subissue:
Consumer Complaint: I am attempting to set up an account with XXXX for personal investment and PNC National Bank, isn't allowing me to link my checking account with them to begin investing through XXXX.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hello, I open an investment account with XXXX and when is time open the an account, XXXX apllication prompt me to log in to my bank account ( PNC ) and after logging in, PNC send me a 6 digit code for verification. upon putting the code, the application prompted me for a code again and when putting the code in, a message from PNC will appears that " PNC is blocking access to XXXX to access my checking. I called PNC and the person that answer the phone said to me that a security layer is in place across all account and this could prevent the access. He said that she will file a complain on my behalf and a few hours later, I got a call from XXXX XXXX telephone XXXX case # XXXX and XXXX implied that there is nothing wrong with my account and left me with no answer. And that's the reason why I am filling a complaint. Below is the replied message from PNC after account could not being link and denied On XX/XX/20, PNC Bank received a request to link one or more of your PNC Bank account ( s ) to an online or mobile financial service. If you don't recognize this : Change both your user ID and password so they are unique to PNC by signing on to PNC Online or Mobile Banking. Call us at XXXX to report unauthorized activity. This alert was sent for user ID ending in XXXX. Thank you for banking with PNC Bank. This mailbox is not monitored. Please do not reply. Account-related questions can only be answered via secure forms of communication such as our Online Banking Message Center. Please sign on to send us a secure message. If you would like to speak to Customer Service, please call XXXX ; Monday through Friday XXXX XXXX. to XXXX XXXX, and Saturday and Sunday XXXX XXXX XXXX XXXX XXXX ET. XXXX XXXX to view our privacy XXXX XXXX XXXX XXXX. Thank you
Company Response:
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Other service problem
Subissue:
Consumer Complaint: Trying to set up an account with XXXX for my son and it's saying that PNC won't allow linking accounts.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: Can't connect. Pnc says you have to manually put in your bank info but there is no place to do that. I will be changing banks if I can't get reconnected with these apps. No other bank had these issues..
Company Response:
State: PA
Zip: 15301
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Problem adding money
Subissue:
Consumer Complaint: PNC is not letting me link my account with the XXXX and XXXX.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was unable to link my PNC account to my XXXX account. This is unacceptable in the modern age. I should have freedom to use applications such as these to conveniently process transactions.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A