Date Received: 2020-06-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PNC will not link to XXXX
Company Response:
State: FL
Zip: 33462
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/20 - A fraudulent XXXX account was set up from mine and my sons account and there was a transfer to XXXX XXXX for {$980.00}. PNC told me that this was initially denied and someone called in to find out why and they were verified and it was approved. XX/XX/20 - There were several other fraudulent transactions at stores that were all refunded back after submitting a fraud dispute at my local branch. XX/XX/20 - Submitted an escalation request at my local branch because the {$980.00} was not refunded. XXXX said that the transaction was verified. XX/XX/20 - Spoke to XXXX XXXX with PNC and she was going to get more details on the transaction. XX/XX/20 - Spoke to XXXX with PNC as I hadn't heard from XXXX. He did tell me that the account for XXXX XXXX was flagged as fraudulent and he said I should submit a dispute with XXXX and he transferred me to XXXX. XX/XX/20 - XXXX said that I can not submit a dispute with them, only through PNC. XX/XX/20 - Left message for XXXX. XX/XX/20 - XXXX called back and asked that my son call for her to do a voice comparison with the recording of the verification. My son called her 3 times and left messages and she never returned his call. XX/XX/20 - Spoke to XXXX with PNC and he put in for another escalation. XX/XX/20 - Spoke to XXXX with PNC and he verified that it was my son 's phone number that must have been spoofed to gain the approval for the transaction. I have asked several times to get a copy of the phone call that was received to verify the transaction and was told that I will need to subpoena them for the records. I emailed XXXX back in XXXX to ask where to send the subpoena and hadn't heard anything back from him.
Company Response:
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I use the XXXX app to get an advance on my paycheck and the bank wont let me connect the app to my checking account
Company Response:
State: PA
Zip: 16510
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am trying to link my account and for some reason they have stopped me from doing so i have had nothing but trouble with the bank since I opened my account
Company Response:
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Problem with cash advance
Subissue:
Consumer Complaint: I tried to receive a pay loan thru my bank account. PNC stop us from getting this type of loan thru our accounts. I would like for PNC to allow us to use pay loans thru our own accounts.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I attended XXXX College and graduated in 2009. I had to take out private loans to afford college. It is over ten years later, and due to the always increasing interest, I have paid OVER {$30000.00} IN INTEREST ALONE! This means most of my private loans have only a fraction paid after over a decade. I actually had to enroll in a XXXX program and obtain more student debt to be able to make more money to pay off more loans. This vicious cycle has kept me up on so many nights, I can not even begin to count. I just need help. I have tried going through XXXX XXXX XXXX to talk to PNC, the private loan company, but they said there is basically nothing that can be done. I would love someone to help me with this.
Company Response:
State: PA
Zip: 166XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: my card won't link to XXXX for stock trading
Company Response:
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PNC wouldnt transfer funds to my XXXX account
Company Response:
State: IL
Zip: 60609
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The bank is not letting me withdraw my money by card, by a card-free access code, and by sending momey to a different account for withdrawal. They called me a few weeks back concerned about fraud and assured them that there was no fraud on my account and all tramsactions and requests were made by myself. Yet my account is still frozen. I will sue pnc! This is not the first time i've had a problem with them! They removed my automatic auto payments and are charging me 5.14 percent in interest, versus the 4.89 we decided on upon opening the account, and claimed it was me that called and requested to have it removed. WHY THE XXXX WOULD I RISK LOSING MY CAR? WHAT SENSE DOES THAT XXXX MAKE? Yet, i let it slide, and have not bothered to go in and get it adjusted because i want to pay off this car and not have to deal with those XXXX again. Many times i told them if my card does not have sufficient funds, i do not want anything to go through, yet they let charges go through and charge me overdraft fees and returned payment fees. I can not wait to take my money out and close the XXXX account.
Company Response:
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Was approved for a loan, but didn't receive the money
Subissue:
Consumer Complaint: account won't link anymore. Did before but now wont
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A