Date Received: 2020-07-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I used to be able to link my bank account to my investment and budgeting apps but now they won't let me. It's super frustrating and limiting my financial growth potential. This is a huge step backwards for a bank at a time when banks need to be more progressive.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: My account was previously linked to XXXX & PNC unlinked it without my request or permission and now can not relink and I usw this service foe othwr financial including credit building
Company Response:
State: PA
Zip: 19139
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: PNC Bank is currently reporting me as 30 days late in XXXX when they gave me a deferment and I thought I was protected under the CARES Act to prevent any late payments being reported on my account.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am trying to link my PNC bank checking account to my broker account in the XXXX app for stock trading. I get an error that says pnc has made changes that make it not possible to link my accounts together through their easy linking partner called " plaid ''. There is no other way for me to link my account through XXXX and pnc needs to allow me to link my account.
Company Response:
State: OH
Zip: 45242
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: My car loan was with PNC Bank. The car was purchased before I was married and therefore both the title and loan were in my maiden name. I called them on XX/XX/2020 to express my intention to pay off the loan and to see if I could have the title mailed to my married name or otherwise arrange to pick it up, as I knew the mail addressed to my maiden name would not make it to me. I explained I understand that I need to correct the name on the actual title, but that I needed the mail envelope itself to have my married name. The representative I spoke with said that they could not mail it to my married name but that 1 ) they would mail me the form I need to fill out to legally change my name with them in the event that 2 ) the title bounced back to them. In other words - worst case scenario is the title is returned to sender and they would be able to mail it back addressed to my correct name. I paid the loan in full on XX/XX/XXXX. As expected, neither the title or change of name form made it to me. After several calls to PNC in an attempt to address the issue, I was escalated to someone in PNC escalations ( name and phone number available upon request ). I was told that my only option is to pay the 3rd party company XXXX a {$23.00} lost title fee to get a letter of debt satisfaction in the mail. Then I would have to go down to my state office and pay {$50.00} for a duplicate title as mine is " lost. '' They are attempting to pass these costs onto the consumer, including the {$23.00} fee to their third party vendor, due to something I called in advance to try to stop from happening. It seems negligent at best and like a complete scam at worst. Its an absolute joke - especially considering that we as consumers are unable to control which creditor our loan is sold to. I spent over a month dealing with this issue and did not receive a satisfactory resolution. Thank you.
Company Response:
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Problem with customer service
Subissue:
Consumer Complaint: I need to pay the fees but it says I can not due to recent changes. What good is my bank account if I cant use it to pay for things?
Company Response:
State: PA
Zip: 19355
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Good Morning, I have been attempting to link my account with XXXX in effort to begin buying stocks. I have continued to be blocked by PNC to link my checking account with XXXX. I do not understand the reason for this. Please provide me some type of addition information. Thank you. Respectfully, Consumer
Company Response:
State: MD
Zip: 20720
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I called PNC and talked to customer service after a hold was placed on my account. I was told there was no hold and I should be able to move my money to my other bank account. Not only was the hold still there, my account was relieved of access to the transfer function at all. I called back, was quickly put in touch with someone, and then put on hold after explaining my problem. I never heard from anyone again. After multiple angry voicemails, I am ready to close my account. They will not let me even add them to XXXX XXXX to transfer my money. Nobody can tell me why they are withholding my funds.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Tired to link account for XXXX and connection failed.
Company Response:
State: PA
Zip: 15010
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Trying to link my bank account to XXXX app which is a money advancement app and it states pnc has made changes that will not allow my account to be linked. This was never an issue. Ive used it many times and used other money advancement apps before without issues and none work now
Company Response:
State: IL
Zip: 62704
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A