Date Received: 2020-07-18
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Placed an order with this company called XXXX for a XXXX XXXX bundle. I never received any details in reference to the order so I submitted a dispute with my bank. As soon as the dispute was entered, I receive an email from a XXXX account with a tracking number. After looking over my bank statement the transaction was coming up from a XXXX account instead of the company that I originally placed the order with. When the item arrived it shows up significantly different from its description. A childs plastic whistle inside of an envelope instead of a XXXX XXXX. I immediately sent the item back to the address that was listed on the envelope. Im now going jumping through hoops to proof my case. Im being charged {$110.00} for a plastic whistle. When I check the site that I used to place the order the website has been removed since the order was placed. I have screenshots of what I actually ordered and what was sent to my address.
Company Response:
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I tried to access my PNC account on XXXX and here is the notification I received : " PNC has made a change that prevents you from being able to link your account. '' I need to put down a down payment on a vehicle I purchased and I won't be able to do that unless I'm able to have this problem resolved.
Company Response:
State: IL
Zip: 60714
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC Bank has blocked me from connecting my accounts to other services when try to use XXXX the connection was blocked. Called PNC about it and they said they couldn't do anything.
Company Response:
State: NJ
Zip: 08865
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-18
Issue: Other service problem
Subissue:
Consumer Complaint: Pmc will not let me link my account its mine and i should be able to link it amd/or make my own descio
Company Response:
State: IN
Zip: 46201
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I tried to link my bank account directly to a charity to save them some fees on XX/XX/2020, and PNC will not allow the connection to be made. I also utilize a savings service app that can not to connect to my bank account multiple times a week, even though it's a service I pay to use.
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Other service problem
Subissue:
Consumer Complaint: Unblock my acct to XXXX and XXXX XXXX please.
Company Response:
State: GA
Zip: 30141
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am trying to link my account with the app XXXX and other apps similar and PNC blocks the app and won't let it connect, with XXXX or any 3rd company party. It's worked for some apps like Branch and Earning, but will not let me do it with XXXX. It's frustrating because it is my money and I'm giving consent to do so. I feel like this problem should be resolved as other banks have no problem connecting to these apps.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/20 I discovered fraudulent purchases on my bank account dated back to XX/XX/20. I noticed my balance in text alerts was getting low and logged on to see the actual balance, It was after customer service hours, so I froze the card to prevent further charges. I attempted to call a XXXX in XXXX, PA where it said the card was just, but the employee told me there are multiple XXXX gas stations in XXXX, and he didn't see any receipts with the last 4 of my card number. The following day XXXX called my bank at the local branch on XXXX XXXX in XXXX, PA, and I was able to submit a dispute for the charges that were not pending. The bank issued the funds immediately as credits and credited in my account. I was instructed to include all charges I thought were fraudulent, even if I was not sure. The bank also refunded me for two overdraft charges that were charged that morning ( XX/XX/20 ). The woman also informed me I would need to call back to dispute the pending charges on my account. I was able to go down to the bank through the drive through ( COVID-19 restrictions ) to get a new card, which I did that day. I called back and disputed the pending charges once finalized on XX/XX/20 and informed her of one error of charges I included in the dispute. On XXXX, 6 I opened letters from PNC informing me the dispute was denied and they would reverse the credit on XX/XX/20. I called the bank that Monday, XX/XX/20 and they informed me there were no notes on the denial and I could refile the dispute. I refiled the dispute that date and was notified the following week it was again denied. I called the bank 11 times on XX/XX/20 and could not get through, so I went through the drive thru. The manager stated he would need to review and call me the following date. I received a call from him on XX/XX/20 stating they denied because of chip card purchases and said the file said I know the person who may have done this? This was all baffling information to me and he instructed me to call and talk to corporate for more information. I called corporate and filed a complaint for a worker to return my call within 48 hour to which they did on XX/XX/20 informing me they are denying the claim because my chip was inserted to make the purchases. I informed him that was impossible because I had the card in my possession the whole time and I had accidentally included a {$5.00} charge for a medicine I paid for over the phone, which registered as another state. I offered the bank information from my work showing hours I was clocked in at work and questioned how I could use my card in XXXX and XXXX oXXXX XXXX XXXX at the same time. I asked for a report of the times of purchases so I could provide the verification of my location and was told they could not produce one. I requested to know how they conducted the investigation, because any camera would show it was not me on the footage. He would not provide an answer to that. I told him it could not be chip card purchases when I had accidentally included that {$5.00} which was a phone payment. He was rude and degrading and told me I should have never included charges I was unsure about and that there is little chance this would changed. He told me to call corporations like XXXX and XXXX XXXX headquarters and request their security footage. I do not believe a corporation is going to release a security camera footage to a random person calling and requesting. I was very upset and my sister called back PNC with me and I refiled a complaint for someone to return my call to try to figure out how to provide proof and get answers in addition to the information I need to have my funds returned. I never received a call back from PNC on my complaint. PNC has obviously not conducted a proper investigation and has refused me of financial documents used to make their determination. They all kept me in the dark thinking this was the only way, not providing a transparent answer and withholding information.
Company Response:
State: PA
Zip: 17815
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Problem adding money
Subissue:
Consumer Complaint: Im trying to link my PNC checking acct with XXXX XXXX. I was able to successfully my XXXX XXXX acct fine but it says there is an internal error when adding PNC. XXXX uses XXXX to verify accounts.
Company Response:
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Tried linking my account to a XXXX stock trading account and wasnt allowed
Company Response:
State: AL
Zip: 357XX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A