Date Received: 2020-07-17
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have asked PNC bank ( PNC bank student loan service XXXX XXXX XXXX XXXX pa XXXX contact XXXX XXXX XXXX phone XXXX ) to remove my name as co-signer from a student loan from 2017 for XXXX XXXX XXXX XXXX I have made repeated attempts over the last 2 years to resolve the issue with PNC bank. The loan was for XXXX disbursement date XXXX17. I received no benefit from this loan. I was under psychiatric care at the time and not taking medication. I was under duress from an abusive spouse that bullied me into signing the loan. I state that I was under duress at the time of the loan and wanted to follow a formal dispute process and have third party arbitration of the issue. I asked that they send me their dispute process. They have not and will not divulge the dispute process and will not remove my name as co-signer. They will not submit to third-party arbitration. Contacts at PNC I have had conversations with XXXX XXXX - XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX My contact information is XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Ohio XXXX XXXX cell
Company Response:
State: OH
Zip: 44281
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Problem adding money
Subissue:
Consumer Complaint: Trying to link my account to XXXX and XXXX account and it denied
Company Response:
State: AL
Zip: 358XX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/20 a principal reducton payment was made. On XX/XX/20 I noted that the lender, PNC Bank, applied principal paydown on loan to future payments due. A call was made on XX/XX/20 asking them to correct and they did with an effective date of XX/XX/20, which was 19 days after the payment was received. With this interest charges accrued on the funds for 19 days. PNC bank refused to accurately apply the principal reduction, stating that " once applied, we can not date it backward. The interest accrued is small, the practice is not ethical and seemingly PNC is breaking the law. If they do this to thousands of customers, the interest adds up to a significant amount. As a side note, they also record calls without advising the customer in advance, a violation of California Penal Code 632.
Company Response:
State: CA
Zip: 92264
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Other service problem
Subissue:
Consumer Complaint: PNC bank has placed a block on my cash app account that has my XXXX dollars in my cash app card unable to transfer into my accountXX/XX/2020
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Problem adding money
Subissue:
Consumer Complaint: I got my ID to verify with XXXX and when trying to connect with my bank to transfer money I got a pop up for PNC Bank that they made a change that prevents me from linking my accounts to put money in my virtual debit card in XXXX. They told me I could file a complaint here
Company Response:
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have been approved to refinance my home with a different lender than my current lender. Current lender is PNC Bank, new refinance loan lender will be XXXX XXXX XXXX. I have been told by XXXX that PNC will not send over the 30 day payoff as they have requested multiple times. I have also personally been requesting such payoff for almost 2 months now and PNC will not send a 30 day payoff. Instead they sent one payoff by mail ( it was requested via fax ) and it was a 10 day payoff not a 30 day payoff. Every time I call PNC to request yet, another 30 day payoff I am met with brutal questioning and attempts to lead me to a refinance officer within PNC even though I am very clear of my intentions to refinance with another lender. Since all this has been going on over the last 2 months, PNC has pulled double payment from my checking account 2 times, and they will not reverse or refund the funds they pulled from my account. My checking account credit union told me since the funds were pulled ( requested ) on PNC side they couldn't undo the transaction. All of this leaves my account short XXXX $ and during these hard times of covid I could have used this XXXX $ for my other bills. I had zero intentions of paying an additional XXXX $ to my mortgage that I am in the mix of refinancing with another lender. I have written and called and emailed PNC but no one will solve the issues mentioned above. I am still without a payoff that is good for 30 days, even tho I requested a fax for one again yesterday. Any insight on how to get this resolved is appreciated and I just want the option to be able to refinance my home without being robbed via double mortgage payments each month. I feel as if I am being punished and robbed by PNC because they know I am refinancing my mortgage with another lender. Please help.
Company Response:
State: FL
Zip: 32043
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC will not allow XXXX to access my bank account.
Company Response:
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PNC will not link accounts to apps such as XXXX and XXXX.
Company Response:
State: GA
Zip: 30277
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Problem adding money
Subissue:
Consumer Complaint: My bank PNC is not allowing me to connect my bank account with my XXXX XXXX account. I would like to transfer money from my cash app into my bank account but I can not do that. Now I must go pull money out of the ATM in order to receive my money.
Company Response:
State: PA
Zip: 18103
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Unable to link account to verified third party accounts due to PNC blocking access
Company Response:
State: FL
Zip: 33417
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A