Date Received: 2022-07-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: AS OF TODAY IT IS 4 MONTHS SINCE A COMPANY GOT A BONUS OF XXXX OUT OF MY DEBIT CARD FOR A SERVICE/ CAR I DO NOT HAVE ANY POSSESSION OF AND NEVER WILL. PNC HAS DUG A HOLE AND IS NOT FOLLOWING THROUGH AND COLLECTING THE MONEY THAT IS OWED. IVE BEEN STUCK WITHOUT GAS DRVING XXXX TO XXXX. STUCK WITHOUT FOOD, AND MOST LATELY STUCK WITHOUT A CAR SINCE THEY ARE THE SLOWEST AND MOST IMPOSSIBLE BANK TO GET TO FOLLOW THEIR OWN POLICYS THEY OWE ME {$680.00} FOR A MYSTERY WITHDRAW THEY CAN NOT SHOW WAS DONE BY ME BUT MORE OR LESS THE BANK STOLE FROM MY ACCOUNT ENDING IN XXXX. ITS QUITE EASY TO SEE IT TRANSFERS TO ONE AND THEN NO WHERE ..... THEY ARE OWING ME XXXX FOR THE PRIVIOUSLY ISSUE AS WELLL TOTAL XXXX ATTACHED THE PROOF OF DEBT YOU OWE ME PERSONALLY AND THE 21 PAGES I HAD TO FAX SEVERAL TIMES FOR OTHER DEBT
Company Response:
State: AZ
Zip: 85035
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was charged for Transactions that were denied online by the merchant the bank overdraft my account and now it's negative XXXX when I was told there was overdraft protection
Company Response:
State: MN
Zip: 563XX
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I told pnc bank to file two chargebacks and to give me receipts, but they never sent me a written receipt of what they did for both chargebacks in their investigation. I was never shown in writing whether or not the merchant agreed to give me my money back or if visa was involved in issuing the funds back into my account. I want two written receipts for both chargebacks. Here are the dates of the fraudulent transactions ( XX/XX/XXXX ) and chargeback dates ( XX/XX/XXXX ) + ( XX/XX/XXXX ). XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX - Dispute Pending EFFECTIVE XXXX XX/XX/XXXX Final Dispute Credit EFFECTIVE XXXX
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: From the time of application we were given five different mortgage processors, each of which shared no information with the others. My husband, XXXX XXXX, the closing attorney, and our sellers agents sent multiple documents five times or more. When the negligence and incompetence of PNC delayed closing they had the audacity to blame us because they, PNC, failed to disclose documents they still needed until last minute and assigned blame to us when they didn't already have those. PNC then charged us {$400.00} to keep our rate because our rate lock expired due to THEIR failure. Futher PNC failed to disclose that the seller could only offer 3.5 % towards closing costs, leaving us at the signing table with $ XXXX less, money that we could have negotiated be put towards repairs had we been disclosed.
Company Response:
State: NC
Zip: 27030
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Good Evening, Today on XX/XX/2022 at approximately XXXX I received a call from a XXXX XXXX XXXX fictitious individual ) claiming to be a representative from PNC Bank . This fictitious individual called from the PNC Bank number XXXX. I asked the reason for his call and he stated that my account was compromised as two suspicious transactions had occurred on Thursday XX/XX/2022 approximately at XXXX in the amount of {$1000.00} and immediately thereafter at approximately XXXX on the same date another transaction of {$1500.00} was withdrawn. XXXX XXXX ( who he referred himself as ) stated that his badge number was XXXX. He asked if I knew anyone from XXXX, Illinois and I told him I did not. He went on to state, that in order to recover my funds I would need to log onto my PNC online banking account. I told him that I was proceeding to travel to my local PNC branch located at XXXX XXXX XXXX XXXX ; XXXX, PA XXXX. The fraudster tells the member they will receive a text containing details of a XXXX transfer and I must authorize the transaction under the guise that it is for reversing the fraudulent debit card transaction ( s ). He called me back at approximately XXXX to inquire if I was able to log onto my online banking account as I had difficulty given I don't use this feature. He provided me with 10-digit reference code submitted via text at number XXXX at approximately XXXX ( please refer to attachment PNC Bank XXXX XXXX XXXX XXXX Code : XXXX ). In doing so, {$1000.00} was transferred to a " XXXX XXXX. '' The XXXX XXXX is shown as complete. He proceeded in telling me that I needed to transfer the {$1500.00} but could not do so when it had exceeded the limit and the transactions of {$420.00} left in my checking account had failed as I had reached the limit ( please refer to the attachment of XXXX activity ). While in route to my bank at the branch addressed mentioned above I realized this was a fraudster/scammer as I tried to call the number back which is indeed a accurate number given it is inputted in my contacts when I do in fact call PNC Bank ( please refer to the attachment of call log activity of when the scammer called-approximately time XXXX length of call XXXX minutes and XXXX seconds ). At approximately XXXX I met with XXXX XXXX XXXX Branch Banker ) XXXX ID XXXX ) Number : XXXX at PNC Bank located at XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX PA XXXX ( please refer to her business card as attached ). I advised her of the aforementioned and also sent her an email ( please refer to email to XXXX XXXX attached ) of the text message of the 10-digit confirmation number. XXXX XXXX along with another banker reported that other PNC Bank consumers were negatively affected by this XXXX scam. XXXX XXXX had worked to close out my original debit card and provided me with a new card and pin number. She advised me to log into my online banking account and change my password which I complied. She insisted that she could not stop the {$1000.00} transaction as it had not posted to my account which I did not understand given I had immediately warned the financial institution while the transaction was still pending. I thought being proactive opposed to reactive would remedy the situation along with having to work to change my debit card information. XXXX XXXX insisted that I contact the bank tomorrow morning Saturday XX/XX/XXXX at the number on the back of my card the same number where all this fraudulent activity began XXXX to inquire if the transaction had posted in order to dispute it. I really did not feel comfortable, was uneasy, and untrusting. With {$1000.00} being removed from my account I needed answers immediately. So I contacted the number the same day XX/XX/XXXX after meeting with XXXX XXXX twice once at XXXX length of call XXXX minutes and XXXX seconds ( see attached call log activity ) spoke with XXXX representative and called again at approximately XXXX and XXXX and spoke with XXXX XXXX for approximately XXXX minutes. XXXX kindly advised me the same as XXXX XXXX stated prior. XXXX XXXX stated that she was notating this matter as fraud and to reach out tomorrow morning to dispute the transaction once posted. I contacted XXXX directly at XXXX at approximately XXXX today for a duration of XXXX minutes and XXXX seconds ( see attached call log ). XXXX stated that they could not assist as the matter needed to be resolved with PNC Bank directly. I have never been involved any fraudulent behavior as such. I thought me being proactive opposed to reactive would have allowed PNC to stop payment to prevent having to file a dispute or funds to be transferred. I have to put my faith in the hands of others to hopefully pray that all of my funds can be recovered. It should be noted that I filed a complaint with the Federal Trade Commission ( please refer to attachment ) for this matter. Please help me and thank you for your time and attention to this matter. Respectfully, XXXX XXXX XXXX
Company Response:
State: PA
Zip: 18017
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XXXX, XXXX 2022, I woke up to a credit alert that my personal loan with PNC was 30 days past due. My loan payment is {$1000.00}, due every month on the XXXX of the month. I called the customer service line and was advised that there was still a unpaid partial balance from the XX/XX/XXXX date. However, I paid the amounts listed on the statement. The statement generated on XX/XX/2022 indicated that XXXX was due on XX/XX/XXXX. On XX/XX/XXXX, I paid XXXX, and on XX/XX/XXXX, I paid {$1000.00}. On XX/XX/XXXX, I paid XXXX. XX/XX/XXXX 's balance was satisfied by XX/XX/XXXX. And XX/XX/XXXX 's balance was satisfied on XX/XX/XXXX. I was late, but at no point have I been 30 days late according to the statement.
Company Response:
State: IL
Zip: 60517
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: on XX/XX/2022 XXXX fraud charges were charged to my account from XXXX and XXXX. I did not authorize these charges.. I called the fraud department and was no help. My bank was open and was able to talk with one of the banking managers. She tried her best to help that day to stop the pending charges and refund me the amount that was taken which was about {$700.00} but since it was the holiday weekend, nothing could be done until the next business day, which was XX/XX/2022. Investigation was taking place due to the fraud charges and was left with no money for XXXX weeks and was money not fully returned into my account. They stated that I had previous charges that were pending which was not true and did not refund all the overdraft fees which was not to my doing. I am very disappointed how this branch took care of me after being a customer for a very long time and just want a review in getting my money back that was taken by a hacker in hacking my account.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or from the XXXX of XX/XX/2021 through the XXXX of XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Scammer or Fraudster ) DBA : XXXX XXXX with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. Money was transferred from my account via bank wire in the total amount of XXXX USD utilizing PNC Financial Services Group services
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2022-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: The original debt was with BBVA Compass Bank which is now owned by PNC Bank. PNC is attempting to collect a debt which they are alleging I owe in amount of {$1500.00}. This is the first time Ive heard of any of this. Insurance and XXXX coverage paid the vehicle off in XXXX. Furthermore there was also a lawsuit filed in the United Stated District Court for the District of Arizona XXXX XXXX XXXX. : XXXX regarding a cease and desist when the account was active to stop calling and texting. When the representative XXXX XXXX called and texted on XX/XX/XXXX I spoke with and advised of the previous payoff and settlement with Compass Bank and sent copy of settlement agreement. Spoke with XXXX again yesterday XX/XX/XXXX and he advised he will need to send the information to his supervisors for review and will call back. XXXX was extremely professional and respectful following all protocol and laws. Today XX/XX/XXXX I received a call from XXXX XXXX and she was not only harassing but threatening to put a lien on my house ( even though I dont own a home ), garnish my wages ( I am unemployed ), and garnish my bank account. I told her she would need a judgment and she said they do not. Furthermore the last payment made in this account was XXXX of XXXX which is older than the statute of limitations of 4 years for an auto loan debt. She advised that doesnt matter and they will continue to call and text until this debt is paid. Screenshot for texting to stop is attached. XXXX is very wrong. I asked PNC to cease and desist and she stated that is not an option. I said under the FDCPA it is required they stop contracting me if I have asked them to stop calling. She then was very rude and said she will not take advice from someone who doesnt pay their bills. Very unprofessional. Ive advised PNC of the dispute in writing and Arizona ( where the loan contract originated ) Statute of Limitations of 4 years. Furthermore this is the first time Ive heard from Compass Bank or anyone regarding this account since XX/XX/XXXX. They continue to harass and it has gotten to the point that it is causing loss of enjoyment of my life.
Company Response:
State: SD
Zip: 57104
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-28
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I reached out to XXXX XXXX, Texas PNC branch, and spoke with the Manager on XX/XX/2022, regarding a charge for a Safety Deposit Box. I came into that location, closed the Safety Deposit box, and returned the key in XXXX or XXXX or so before that. The Manager told me that the account was closed, but they needed to take one additional step to finalize the process. This did not happen. She also said she would call me back ; this did not happen. I called on XX/XX/2022, with no successful outcome. I called again today on XX/XX/2022 and no one could help me. The assistant branch XXXX is on vacation. The Branch Manager left early for that day. I closed every account at the branch and moved my money out of the bank because no one at the branch could help on any given day. Getting change for {$20.00} through the drive-through took more than 15 minutes. I received a bill during the month of XX/XX/2022 for {$50.00}. I received another bill for {$60.00} on today, XX/XX/2022 for the safety deposit box that I closed several months ago. I spoke with someone on XX/XX/2022, named XXXX XXXX in Alabama, and they told me to give you a couple of days to investigate my concern, and they would get back to me. This did not happen. Thanks, XXXX XXXX XXXX
Company Response:
State: TX
Zip: 76051
Submitted Via: Web
Date Sent: 2022-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A