Date Received: 2022-07-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I received a phone call that showed up as PNC bank via caller ID. The person calling said they were a PNC Bank representative, and they wanted to flag some attempted purchases from another state. They read through multiple charges and asked if that was me, and I said no. They then said they would make sure those charges wouldn't go through. They also said there was a scheduled pending XXXX payment for {$2500.00} and the only way to be able to cancel that was if I sent money of the same amount to myself through XXXX. They then instructed me how to put my phone number into XXXX through my PNC Mobile App. They asked me for the confirmation code I was texted and walked me through step by step to send {$2500.00} through XXXX to my own phone number. The second I did that, the call was disconnected. I immediately called PNC and told this about what had happened. They put my in contact with a XXXX Customer Service rep who flagged the transaction as fraud. PNC also filed a fraudulent dispute but told me that I won't get this money back. Aren't I protected in fraudulent person to person transactions? Please help me get these funds back.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I made a partial loan payment in XXXX. I failed to pay XXXX and XXXX. PNC has accepted late and partial payments in the past. My loan was to mature XX/XX/XXXX. XX/XX/XXXX the day I was going to the bank to make a payment my XXXX XXXX XXXX was repossessed. They sent all communications to an old address. I was XXXX behind and I owed {$740.00} on maturity date. I was charged XXXX because of repossession fees and now cant pay the {$740.00} on the maturity date. I wasnt giving up on my loan, I only owed XXXX. My car sells for XXXX. I dont understand why PNC wound tank my already bad credit with a repossession just to get XXXX. And making it where Im short to pay on the maturity date because they chose to repossess!
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2022-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XX/XX/XXXX i had a total of XXXX checks all of which were {$500.00}. {$1500.00} total, i filled them out wrong and pnc returned them back. The day that the atm rejected it i fixed my address it was wrong because i had moved just XXXX month ago. They said that it takes only XXXX business days to change the address, and that was about a week and a half ago, I called today ( XXXX ) and they said that XXXX days later it was sent to the wrong address. I even asked several times to get the money back in any other way and they never helped me
Company Response:
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: This complaint is also under my maiden at the bank. My maiden name XXXX XXXXXXXX On XX/XX/XXXX of 2020, I had made a purchase using my debit card that was through simple mobile banking who was taken over by BBVA then taken over by PNC. We had to postpone our stay multiple times due to covid. At the last minute our host cancelled. on XX/XX/XXXX, XXXX issued a refund to the original card/bank that was inactive. I informed XXXX immediately that the card was inactive and they continued to issue the refund and told me I need to contact the bank. I contacted PNC bank about this issue and they told me I would not receive the funds due to the multiple switch of banks accounts and could not research the transaction because it was originally purchased through simple mobile banking. They also stated that they could not provide written documents to XXXX. I have tried to resolve this issue with both XXXX and PNC bank on MULTIPLE occasions. XXXX specialty team will/would only talk through a chat about this issue once I escalated it. The XXXX number that was provided from XXXX is XXXX. I provided that number to the bank and they stated they can not look it up.
Company Response:
State: IA
Zip: 52302
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: 15 U.S. Code 1666 - Correction of billing errors Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement. ( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof. ( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. ( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required.
Company Response:
State: GA
Zip: 30310
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I sent PNC credit the following on XX/XX/2022 for XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, Unit XXXX XXXX PA XXXX PNC Consumer Credit Bureau Investigations XXXX XXXX XXXX XXXX, OH XXXX Subject : Disputing Information in Credit Report I am writing to dispute the following information that your company supplied to XXXX and XXXX regarding me being an authorized user on the account of deceased XXXX XXXX ( credit card XXXX XXXX XXXX XXXX ). I have circled the items I dispute on the attached copy of my credit report. This item- XXXX XXXX as an authorized user on credit card under XXXX XXXX XXXX card XXXX XXXX XXXX XXXX ) is inaccurate because she is deceased and the card should be currently closed. I am requesting that PNC have the item removed and to immediately stop reporting to XXXX XXXX credit file. Any debts she has should be filed through her estate. [ It is showing on my profile that the account is active and debt is owed. which is bringing down my score significantly. She passed away XXXX of last year. ]
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ive attempted to contact PNC Bank multiple times and no one will speak to me about how much I owe and what my balance is to refi. Im trying to pay off this loan and unable to speak with anyone. Ive gone through bankruptcy about 9 years ago and Ive received zero notification as to where to send my payments. They cant locate my account and it may be closed. Theyre s no release on the mortgage and Im concerned because I have no idea of where to send my mortgage payment. I called several times on XX/XX/30 and attempted multiple times to reach someone.
Company Response:
State: GA
Zip: 30115
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Received auto email notification from PNC bank - Reported wire transfer of {$100000.00} + Cash withdrawal of {$100.00}, {$400.00}, {$500.00} New DEBIT Card request in person at local PNC-XXXX XXXX XXXXXXXXFL branch ( looks like ) end four-digit xxx XXXX ( as per auto generated email notification - do know full number ) in person at PNC-XXXX XXXX XXXX - FL. - Also, as per local PNC branch/banker while looking at account activity someone also added new phone number XXXX ( unknown number ) by log in to same account on XXXX XXXX at XXXX PM. - its more than 3 weeks and I do not see our wire transfer $ $ back into our account. - As of fraud activities I talk to several bank officer in person and over the phone. and PNC bank admit that their office did not follow their own guidelines and pass wire transfer request without identifying right person. -I file complain at ETF online. I also file complain at local police dept., and I am very impressed with their help including their detective officer help. - As of today, I am kind of lost and do not know what i should do next?
Company Response:
State: PA
Zip: 17109
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, PNC bank withdrew {$3200.00} and charge a fee of {$100.00} from my savings account. I called and was informed it was court order. They sent me a copy of the letter which was printed with the XXXX XXXX government letter however, the address and phone number belongs to a collection agency. PNC withdrew money from my savings account without verifying it was from XXXX XXXX government and failed to verify the amount if indeed it was from the county. They also failed to notify me in a timely manner, I received the letter from PNC on XX/XX/XXXX after they money was withdrawn. I've sent them an email about this matter and I've called, XXXX, person in responding to my complaint but each time I've called, she has not returned my call.
Company Response:
State: VA
Zip: 20120
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I submitted an application to Texas Homeowners Assistance Fund with Texas Department of Housing and Community Affairs on XX/XX/XXXX. My completed application has been reviewed and approved to receive financial assistance for my past due mortgage balance with PNC Bank. I have submitted all required Release of Information and Authorization of my account information to PNC Bank for Tx HAF ( Homeowners Assistance Fund ) and TDCHA ( Texas Department of Housing and Community Affairs ) to communicate about my mortgage loan. On XX/XX/XXXX Texas Homeowners Assistance Fund emailed a validation request in an effort to verify my loan to pay off the past due balance on the account. Texas HAF received the document XX/XX/XXXX with the incorrect borrower information on the request form. I have contacted PNC Bank several times weekly via telephone and email in an effort to get the correct information updated on the validation request and submitted to Tx HAF. I contacted representatives with PNC Mortgage XXXXoss Mitigation and Customer Service XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XXXX with no updates in regards to the validation request or the status of the document. My caseworker with Tx HAF has also attempted contact with PNC directly XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XXXX without success. It is imperative that I am able to get this issue resolved in an effort to receive payment for the past due balance on my mortgage loan and avoid any foreclosure proceedings on my home. Communication with PNC Bank has been extremely onerous and the service I have been receiving as a borrower is subpar to say the least. PNC Bank has not demonstrated any effort or willingness to comply with requests made by myself or representatives from Texas Department of Housing and Community Affairs. It is unacceptable that the incorrect information was submitted on my behalf, and the delay and lack of earnestness it is taking to rectify the situation by completing the validation request with my correct information.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A