Date Received: 2022-11-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Too many overdrafts account was closed. Im aware there is a private side bank account. Even if bank account is closed bank has been holding my funds. There is a XXXX fee Im entitled to.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2022, my wallet was stolen in the area of XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, TX XXXX, at approximately XXXX XXXX XXXX XXXX XXXX, I realized the wallet was missing and began calling PNC and other credit card companies. At the time, PNC was my bank and I had XXXX active debit card for XXXX account at the bank. By XXXX, PNC had already allowed a purchase for {$980.00} at XXXX XXXX, despite the thief not having my PIN number. I immediately disputed the charge and provided a XXXX Police Department report number to PNC regarding the theft of the wallet. It took XXXX days, but PNC reimbursed me for the {$980.00}. The debit card was cancelled immediately on XX/XX/2022 and another was issued. I received and activated the new debit card on about XX/XX/2022. On XX/XX/2022, an unknown and unauthorized person went to a PNC bank branch in XXXX and apparently presented my stolen identification. Despite the fact that the user did not possess my account number, PNC bank provided the account information to them and allowed them to withdraw {$1900.00}. On XX/XX/2022, I noticed the transaction and immediately reported it to PNC Bank. I filed another police report and worked with the XXXX Police Department who went to the bank branch to obtain video footage of the criminal. But, the detective learned that PNC bank provided this {$1900.00} to a person who was in the drive-through of the bank and there were no video cameras in XXXX XXXX through. I called PNC every day for XXXX days, and I personally went to the bank branch on XXXX XXXX where I was shown a copy of the withdrawal slip with my forged signature. The account number was on the withdrawal slip ; therefore, the teller had to have provided that information to the criminal. I was told it would take no less than 60 days to receive a refund of the stolen money. I called PNC twice more and then visited the PNC Bank on XXXX XXXX where the matter was escalated. At the time, I was told it would take 120 days to receive a refund of the money that was stolen. I offered any assistance to the investigation, but no investigator from PNC has contacted me to date. On XX/XX/2022, a PNC customer rep emailed me and apologized for not having an update on my claim and said he was having trouble getting in touch with the investigators at PNC. PNC has committed, at best, gross negligence. And I cant pay my bills because they wont return the XXXX they have to a criminal.
Company Response:
State: TX
Zip: 75214
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On or around XX/XX/2022, PNC bank closed my personal checking account, two savings accounts tied to it and a business account, suddenly without warning or explanation. When I called customer service I was given an 800 number along with a reference number and was told they were closed by the fraud department. When I called the fraud department they said they didnt have to tell me any reason why but my funds of just over {$11000.00} were sent by cashiers checks through the mail. In the meantime, I am locked out of all my accounts, have no access to any of my money and Im extremely concerned about a paper cashiers check being sent through the mail. PNCs abrupt seizure of 100 % of my money is unconscionable and has caused tremendous disruption to me personally and my business. I am on my second day having had to borrow money as I have no access to my own.
Company Response:
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I've filed a dispute with PNC Bank credit card company where XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Where I am housed at the XXXX XXXXXXXX XXXX XXXX at XXXX XXXX XXXX XXXX, OK XXXX and my DOC number is XXXX. I looked on my credit report, I seen a account from PNC Bank that I had not opened nor giving anyone permission to use my name to do so. I've sent this company a copy of my consolidated record card which shows my start date, how long I've been in prison, with a copy of my XXXX prison Identification ID from the XXXX XXXX XXXX XXXX which is a legally issued state ID with my Social security card. Which could've all been verified by the Department of corrections had this company did a proper investigation into this matter. Where they sent me a response on XX/XX/XXXX stating that they needed more information to conducted an investigation. state : the account was opened on XXXX, XXXX At that time we were provided with name address and other identifying information. First of all I would agree to disagree and for these reasons if I have been incarcerated XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX at the same address of XXXX XXXX XXXX XXXX XXXX XXXX for the past 10 years where no credit card was ever mailed to this facility would shows that someone is using my personal information, was the whole reason I'm complaining about this account. Where I was a victim of identity theft.
Company Response:
State: OK
Zip: 745XX
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Pnc bank toke money out my Account and didnt gave me my money back someone broke in my apartment got police report and they close my account
Company Response:
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Excessive fraudulent activity occurred on my PNC debit ( checking ) account. The first amount appeared on XX/XX/XXXX when 2 orders were made to XXXX XXXX. The following day, XXXX purchases began being made at various places in California. These were slowly appearing in between my normal purchases. I was made aware of the fraud on XX/XX/XXXX when I saw XXXX Robo purchases made to XXXX XXXX XXXX 1 day. I then noticed numerous larger XXXX purchases, XXXX purchases, and numerous other food and miscellaneous purchases, all of which were out of state ( I live in Ohio ). I cancelled my card at XXXX on XX/XX/XXXX. I called the bank at XXXX and spoke with a teller for 45 min and began the dispute process. I was told to continue at a branch due to the excessiveness. I went to the branch at XXXX and was there for 2 hours. The card was put on hold and remaining funds removed. On XX/XX/XXXX, XXXX more fraudulent charges went through. Days later, I received 2 letters from PNC stating that the disputes were closed because they did not see any fraudulent activity on their end. I have now visited the branch 3 more times, made a number of corporate phone calls in order to speak with someone who will actually help resolve this. I have repeatedly explained the entire dispute and have not received sufficient support. I have been told this has been escalated ( 2nd time ), but have only further been told that the process will take 45-90 additional days. Thus far, I have only received a temporary provision for 6 of the fraudulent charges. Four of them are have the exact same charge approximately 25 more times, yet the others are not being viewed as fraudulent. So far, the provisional credits total around {$200.00}, but the grand total is over {$1400.00}. Disputes can not be made beyond 90 days of a purchase. I feel that this is PNC 's attempt dismiss the situation and not have to take any fault. If I wait the 45-90 days, it is clear that this will be a closed case for them. However, this is my money and time. It is obvious that fraud has occurred. I have been a customer with PNC for 20 years. I only had one card to the account and have never shard my personal banking information. Please see the attached documents that clearly support my claims. FRAUDULENT WITHDRAWALS FOOD CHARGES {$30.00} XXXX ( Debit XXXX, XXXX ) XX/XX/XXXX {$50.00} XXXX XX/XX/XXXX {$11.00} XXXX ( Debit XXXX ) XX/XX/XXXX {$43.00} XXXX ( Debit XXXX ) XX/XX/XXXX {$45.00} XXXX ( Debit XXXX ) XX/XX/XXXX {$91.00} XXXX XXXX ( Debit XXXX ) XX/XX/XXXX {$34.00} XXXX ( Debit XXXX ) XX/XX/XXXX {$55.00} XXXX ( Debit XXXX ) XX/XX/XXXX {$23.00} XXXX ( Debit XXXX XXXXXXXX ) XX/XX/XXXX {$43.00} XXXX XXXX ( Debit XXXX XXXXXXXX ) XX/XX/XXXX {$37.00} XXXX ( Debit XXXX XXXX ) XX/XX/XXXX {$21.00} XXXX ( Debit XXXX XXXXXXXX ) XX/XX/XXXX {$21.00} XXXX ( Debit XXXX XXXX ) XX/XX/XXXX {$20.00} XXXX ( Debit XXXX XXXXXXXX ) XX/XX/XXXX {$36.00} XXXX ( Debit XXXX XXXX ) XX/XX/XXXX {$27.00} XXXX ( XXXX XXXX ) XX/XX/XXXX {$40.00} Senetaste ( XXXX CA ) XX/XX/XXXX {$18.00} Donatos ( XXXX, XXXX : Second purchase in same day- belief this is when fraud began ) XX/XX/XXXX Initial XXXX purchase was for XXXX on XX/XX/XXXX in XXXX XXXX XXXX TOTAL = {$650.00} XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. $ XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX XXXX. $ XXXX XXXX XX/XX/XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX {$53.00} XXXX XX/XX/XXXX ( Debit XXXX ) {$10.00} XXXX XX/XX/XXXX ( Debit XXXX XXXX XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX XXXX XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) XXXX. {$10.00} XXXX XXXX XX/XX/XXXX ( Debit XXXX ) {$100.00} XXXX XX/XX/XXXX ( Debit WA ) TOTAL = {$470.00} MISC. {$2.00} Parking ( Debit XXXX ) XX/XX/XXXX {$290.00}. XXXX XXXX XXXX Debit XXXX XXXXXXXX XXXX ) XX/XX/XXXX TOTAL = {$300.00} GRAND TOTAL = {$1400.00}
Company Response:
State: OH
Zip: 43017
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: You guys sent me a letter saying I owe pnc XXXX from XX/XX/21 and I have never had nor signed up for a pnc account so this is a false claim that needs to be taken off of my name immediately please and thank you.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Company has attempted to extort me by placing a " low balance threshold '' and is refusing to allow me to access my online account unless I call in with all types of security questions about the card I have- is engaging in predatory behavior & is refusing to allow online access without a voice response after numerous letters & emails have been received
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2022 I supposed to receive a deposit for {$150.00} to PNC BANK. PNC BANK told me that the deposit was rejected the same day due to closed account. I've waited a whole month thinking that the deposit was sent back to the sender and would come in a check because it was rejected by the bank. But instead, I was lied to and they kept the deposit and forward it to collections without my knowledge or consent. I just discovered this information today XX/XX/2022 because it has been quite a while. I really need help. I didn't like the fact that I've called several times and was told the same thing instead of them telling me otherwise. That was very dishonest and untrustworthy of a bank. I would like my {$150.00} back please. Thank you.
Company Response:
State: IL
Zip: 60409
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC, like many financial institutions, allows for transfers between accounts to pay loans and credit cards held with them. My most recent payment to my credit card with them, using this transfer feature in their mobile app, was on XX/XX/27. Today is XXXX, and while the balance on the card reflects the payment made, the transfer has still not hit my checking account with them. Taking more than XXXX business days to process a payment is excessive. Similarly, I have an auto loan setup with them on autopay. This does not display in the app. Rather than taking the paymeny for the loan on the due date ( again, even when the due date is a business day ), there are delays in the payment made and no way to confirm it has been done in the app. When I asked customer service about this, they confirmed this is by design. For people who only have access to the internet through the mobile app, these systemic delays and lack of transparency surrounding pending items undoubtedly lead to people thinking payments have already gone out and making purchases based on balances that should reflect pending payments to PNC products, but do not. I have no faith that this is anything but intentional and would like PNC to process payments made to internal loans and credit cards within XXXX business days at most.
Company Response:
State: IL
Zip: 61822
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A