Date Received: 2022-10-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of 2022 I applied for a COVID forbearance after losing my job from XXXX. Youll see in my previous complaint that I has major issues obtaining the forbearance with the bank/mortgage company, but fortunately filing the complaint got them to fix the problem and approve the forbearance effective XX/XX/2022. I had taken a forbearance at the beginning of covid for a few months due to company closure, and at the end of that the payments were deferred to the end of my loan. When I finally got this additional forbearance setup, I asked if the same option was available, and was assured it was. Fast forward a couple of months and PNC Bank purchases my mortgage from XXXX XXXX XXXX The end of XX/XX/2022 I finally got a job offer. I spoke to PNC Bank when I started in Early XXXX. I stated I would be able to begin repayment effective XX/XX/XXXX, but that if XXXX was the last month I could have the forbearance I would make XX/XX/XXXX work to restart payments, I would just be a little behind. The representative on the phone told me there was nothing they would do until I had the bad to make a payment, and to talk to them then. In late XXXX they called me, and I said the exact same thing, only this time I was told it was no problem, and that I could resume payments XX/XX/2022. It was my understanding that the payments would be deferred the same manner as the initial forbearance. Maybe I misunderstood, but knowing thats what happened the first time and thats what was told to me when I had to restart the forbearance, that made sense. My new job involves quite a bit of travel. I am a XXXX XXXX for XXXXXXXX XXXX XXXX, and have been sent to Nebraska, XXXX XXXX, and some other locations. After being away for a few weeks I arrived back home to a foreclosure notice from PNC dated XX/XX/2022. 23 days before my forbearance was over. It states that if I didnt pay the entire forbearance amount of {$20000.00} by XX/XX/2022, they would foreclose. Mind you, I had already resumed & paid my XXXX mortgage payment as promised before seeing this notice. I finally spoke to PNC Bank this past week, where they blamed me for not answering their calls while on XXXX XXXX XXXX ( where Id be fired if I did ), but there was not a single voicemail left to even notify me they called or to call back. Now knowing their phone number, there were even a few times where I DID answer, and said hello Multiple times, and no one was ever there ( I guess thats my fault too ). During the call this past week they informed me that documents were sent in XXXX that need to be notarized and returned, and since I didnt within 10 days, they began foreclosureBEFORE THE FORBEARANCE WAS OVER. I did not need to complete documents after the first portion of the forbearance, much less by mail and requiring a notary, while the rest of the world is trying to save paper, so I definitely did not understand that mailing those documents to me would immediately cancel my forbearance protection. I am now told that by not returning them its no longer considered a COVID forbearance, and that I will have to officially apply to see if theyll stop foreclosure proceedings. I have a Really hard time believing thats legal. Or that sending a foreclosure notice while Still In Forbearance is legal. I am really hoping someone can assist me is getting the forbearance amount either deferred as it was the first time, or whatever method is necessary ( they also told me they didnt believe me about the deferment or the mortgage holder at the time telling me that was an option again, because the PNC rep would never say that. I would also like to know if its legal for them to send foreclosure notice 23 days before the forbearance was over, and demanding full payment on the first day the forbearance ends, because everything I have read on the HUD and other government sites states otherwise. It shouldnt be this difficult, stressful or otherwise, do follow a presidential forbearance procedure, and then responsibly resume my mortgage payments the moment I am able.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: My sister passed away on XX/XX/XXXX and myself and XXXX other sisters are descendants. On XX/XX/XXXX there was no estate established yet for my sister but XXXX sister was holding an insurance check made payable To the estate of my deceased sister. She physically walked into PNC Back located in XXXX NJ, signed my deceased sisters name on the back of the check, then signed her name and had a representative at PNC deposit this check into her personal checking account. The check was in the amount of {$13000.00}. Myself and my other sister was not aware of this until after the courts finally established an estate with CO-Administrators ( which was one sister and the sister who fraudulently cashed the check ). The bank has a copy of the cashed check of XX/XX/XXXX and XXXX XXXX court documents showing XX/XX/XXXX as date of issue for CO-Administrator for my deceased sisters estate. An XXXX number needed to be established for the estate and the sister in question immediately filed for this number. By mid to late XXXX we have been reaching out to the sister in question ( still unaware of her embezzling this check ) and she went rogue and we grew concerned. I contacted the insurance company XXXX, who issued the check, and they said it was cashed on XX/XX/XXXX. XXXX emailed me a copy of the front and back of the check. My other sister and I located a PNC bank in XXXX XXXX NJ and immediately went into that bank the very next business day, which was XX/XX/XXXX and spoke with XXXX XXXX. He verified our identity and we showed him the cashed check as well as the estate court papers. He got his manager involved and they said they would send it to the fraud department and get back to us, but we needed to file a police report and go back to XXXX and put in a check dispute. The next day on the XX/XX/XXXX, we filed a police report and contacted XXXX. We continued to keep on top of this but was getting nowhere. I contacted the corporate office of PNC on XX/XX/XXXX and they gave me a case # and said they will have someone contact me. On XXXX a XXXX XXXX XXXX from PNC called, took all the information and I emailed him the police report as well as the CO-Administrator papers. We ended by him letting me know that he will be working on this and will get back to me. While waiting, I researched and contacted many state agencies. They have all said the same thing, that PNC ( and only PNC ) must reimburse the estate {$13000.00} and it must be returned within 10 days of the bank being notified on XX/XX/XXXX. XXXX XXXX called me this past Friday, XX/XX/XXXX and said that I need to contact XXXX and have them contact their issuing bank XXXX XXXX XXXX XXXX ). I explained to them that XXXX already stated that they are a third party in this situation and that clearly the facts that PNC obviously saw a check was written to an estate, signed by a deceased person, endorsed by their customer and deposited in a personal account established at their bank ; this is not a XXXX problem problem. They did what they were supposed to do, established that their XXXX customer is deceased and issued a check To the estate of and mailed to to a family member. I spoke with a gentleman at XXXX after hanging up with XXXX XXXX this past Friday and he repeated XXXX position on this matter but said he will reach out to XXXX XXXX on Monday and go over the entire situation and do his best to get some resolve for our family. My complaint is that PNC recklessly and negligently allowed this to happen and has these funds in an account at their bank. They continue to stall the inevitable and we can not go before a probate judge to have her removed as co-Administrator until we can show that this fraud happened and the bank paid the estate restitution of {$13000.00}. We are also asking PNC to locate any accounts that have my XXXX sister depositing checks that were made payable to my deceased sister. Also asking if there was a checking account open at PNC, after XX/XX/XXXX for The Estate of deceased persons with XXXX sisters name attached to the account. As of this complaint, we have been waiting almost two months to receive this check back & XXXX PNC XXXX accept responsibility for their negligence in a fraudulent activity at their bank. The bank also has the XXXX application and with all of this information on the form, someone can research the tax id # and find out what else she has done to violate and destroy our family. Asking for some peace of my to know someone is out there wanting to help. Sincerely, XXXX XXXX I have attached all necessary documents
Company Response:
State: NJ
Zip: 087XX
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX order placed XX/XX/22 in the amount of {$1300.00}. Money was taken from the account. Merchant missed 3 separate promised timelines to ship. I advised the merchant to cancel. Merchant wouldnt answer or return any of my phone calls. I called twice a day every day. I sent multiple messages to cancel. I filed a complaint with the XXXX XXXX XXXX Company advised at that time on XX/XX/22 that the charge would be refunded within 5 business days. The refund was never issued. On XX/XX/22, a package arrived from the company. It included items not ordered. I again continued to send messages and call for a return label. The company would not respond. This company has multiple complaints for the same situation online, with the XXXX, and they are currently being investigated by the XXXX XXXX Sheriffs Dept in XXXX, Texas. They operate under multiple company names including but not limited to XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX The bank denied my billing dispute and will not help me get my money back. I need help.
Company Response:
State: PA
Zip: 185XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was originally a XXXX mortgage customer of BBVA Compass and my mortgage is recorded in county records. In XXXX, BBVA became PNC bank and my mortgage payments became due to PNC. As a PNC customer, I requested a COVID-19 forbearance that was granted. Under the terms, I could make " no mortgage payment at all, '' even though I had past due balances. In addition, I was not due to make any mortgage payments for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. My payments were to resume on XX/XX/XXXX. Before my forbearance ended, PNC sent me a letter stating : " To extend your forbearance, you do not need to take any action. PNC will automatically renew your forbearance ... '' In reliance of this information, I did not plan to resume payments on XX/XX/XXXX. However, to confirm that I was all set for the extension, I called PNC on XX/XX/XXXX. A PNC representative assured me that the extension would be automatic and there was nothing for me to do. Thereafter, I never received an updated forbearance plan letter, and I received my regular mortgage statement. PNC did not automatically extend my COVID-19 forbearance as they had assured me both verbally and in writing. Instead, on XX/XX/XXXX, PNC purported to send me a default letter that included the payments missed on my prior forbearance through XX/XX/XXXX. This default letter was never supposed to be sent and only went out because my forbearance was not extended by PNC, so it looked as if I had reneged on my agreement. I called PNC and they at first tried to refuse the forbearance. When I quoted the letter and had the notes pulled from my prior call, PNC entered the forbearance for XXXX, but this was not AUTOMATIC as PNC has assured me, and the forbearance was not entered until XXXX. The latest forbearance covered XXXX, XXXX, and XXXX, with my payments set to resume on XX/XX/XXXX. Prior to the forbearance ending PNC sent me a letter stating that the balances on prior billing statements and notices may be incorrect. In connection with the forbearance, I was due to be provided options to resolve delinquency. I contacted PNC and inquired about my options. No one could give me information regarding the incorrect balance. I requested a hardship packet and also asked if I could make my regular XXXX payment before the end of the month. The PNC representative stated that I could make the XXXX payment prior to the end of the month, and dispatched a hardship packet that is dated XX/XX/XXXX. I was unaware that instead of assisting me, PNC had accelerated my debt and sent my file directly to foreclosure two days later, on XX/XX/XXXX. The letters referred me to PNC 's attorneys, stated that PNC would not accept any further payments from me, and that my only option was to pay the full forbearance amount before the end of the month, or the accelerated amount would be due.The letters arrived in the mail at the same time as the hardship packet. I immediately looked up my mortgage, which stated that I was due a default letter with 30 days notice to cure. When I called PNC, the foreclosure department stated that my file was not eligible for Loss Mitigation. PNC 's position is that the default letter that I received in XXXX, after PNC reneged on its automatic extension, served as my 30 day notice and because I did not clear the debt by XX/XX/XXXX, WHILE COVERED UNDER THE MOST RECENT FORBEARANCE THAT DID NOT REQUIRE ME TO MAKE ANY MORTGAGE PAYMENTS, I am due for foreclosure. These appear to me to be deceptive practices that have resulted in a wrongful foreclosure attempt. From my end, it appears that PNC failed to timely renew my COVID-19 forbearance on purpose, in order to send the default letter and try to take my home. The default letter was never due to be sent, but even after being sent wrongfully, it was invalidated by the later forbearance terms that did not require me to make any payments mortage payments in XXXX. Now, PNC is relying on that letter to say that I am ineligible for any form of loss mitigation. The most PNC was willing to do was open an internal complaint at my request and have the Escalations department to call me within 3-5 business days. In the meantime, I have an actual, public foreclosure that has been filed wrongfully under my name, despite my best efforts to remain in good standing, and PNC has no sense of urgency toward correcting its own actions and practices. Unbelievable.
Company Response:
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2022 At around XXXX XXXX, I went to a branch location for PNC Bank, where I have a checking account. That particular ATM has a video feature where you are connected to a human teller ( in a remote location ) who handles the transaction with the client. I was withdrawing money from my checking account : {$2300.00}. When the teller put the transaction through, nothing happened on my end. No money came out. I asked the teller what happened. The teller said the computer showed that the money had been withdrawn from my account but that she could see that the machine hadn't dispensed the cash. She stated that she didn't know why it hadn't dispensed and she could not do anything more. She apologized and said that a case would be opened to investigate the problem and that it would take three to 10 days to resolve. I told her that I couldn't wait that long because I needed to pay my XXXX rent. She again apologized and said there was nothing she could do about it. This was very distressing news to me because I don't have any back up accounts and have very limited income. I started to cry. In the bank itself, there were other bank employees at desks. I turned to them and said that the machine had not dispensed the money and that I needed to pay my rent and didn't know what to do. The employees said they did not have money in that location and could not help me. One of the employees mentioned that this had happened earlier in the day and that they had called someone about it and thought it had been fixed. I was quite upset because I needed to pay my rent. One of the bank employees told me that they could give me a " Courtesy Check '' to cover my rent ( made out to my landlord ) so I accepted that. A few days later, I checked my account and noticed that the total balance was back up. I assumed that this was related to the ATM mess up and that PNC had put that money back in the account, since it had never been dispensed. However, rather than the {$2300.00} I had originally tried to withdraw on the XXXX, they had deposited {$2300.00}. As I said, at that point, I thought this was the reversal of the ATM mistake. I did not catch the {$2.00} difference at that point. I thought all was well. XX/XX/2022 That evening I checked my bank account before I went to bed. Nothing had changed. XX/XX/2022 I checked it again in the morning and saw that PNC had withdrawn that same {$2300.00} from my account. It had been coded as a check transaction, not ATM. Now I was confused. PNC still had not returned my money from XX/XX/XXXX. I called PNC Customer Service and received terrible service. The first representative did not believe me and transferred me to someone else without even telling me she was doing so ; I sat on hold for 15 minutes with no clue as to what was happening. After about 15 minutes, a second representative came on the line and explained to me that the {$2300.00} had been returned to my account and that if my account was overdrawn it was due to my own spending. I was taken aback and tried to explain the history of the problem to her. She did not believe what I was telling her. She said, " If you don't believe what I am telling you, that the amount in your checking account is the correct amount, you can leave a message for a supervisor, but they aren't going to get back to you for 24 - 48 hours. '' Her lack of understanding and lack of concern for the seriousness of my situation felt pretty awful. XX/XX/2022 That same day, I returned to the location where it originally happened and it wasn't until I talked to someone in person that I realized how serious this issue was. The supervisor at the bank said that she remembered me from the day it happened ( XX/XX/XXXX ). She reassured me that she knew it was true, that she had been there as a witness herself, and that, further, there was a video record and three witnesses -- just in case the employees investigating this problem did not believe ME. I felt concerned because it had not occurred to me that someone would not have records of the conversation with the original remote teller to know that this was a legitimate complaint and problem to solve. That employee, the supervisor, tried herself to get in touch with someone in the ATM dispute department without success. The original dispute was made on XX/XX/XXXX ; by that date, XX/XX/XXXX, it still had not been opened or reviewed by the ATM dispute department. XX/XX/2022 I was at work and noticed that I had a call coming in from PNC but was not able to speak while at work. The female representative left a voicemail, and provided a phone number to call back ; she stated she would be there until XXXX XXXX. I left four voicemails between XXXXXXXX XXXX and XXXX XXXX the next morning. She finally called me back the next day, XX/XX/2022, late morning. She was annoyed that I had 1 ) left her so many voicemails and 2 ) said that she " hates playing phone tag '' and 3 ) that she was " glad ( I ) had finally answered my phone. '' She expressed her annoyance that I hadn't answered the night before. I was explaining to her what happened. She stated that she did not have any new information for me. I mentioned that I was now at the place where I felt like the only solution was to hire an attorney ( not that I had any money for an attorney ). Later that same day, a second representative tried to contact me, but I was biking and in traffic and could not answer. She left a voicemail stating she was the new person assigned to the case and would be available until XXXXXXXX XXXX I called several times over the next few hours but she did not answer. That was a Friday. XX/XX/XXXX ( Tuesday ) I finally connected with that representative late that afternoon ( XXXX or so ). She explained the delay by telling me that she took Monday off. She stated that she could not do anything about the issue and that she needed to get in touch with the ATM department and they had already left at XXXX XXXX She said that she had emailed the ATM Dispute team but that she had not received any reply and mused that maybe they had a big caseload and were too buys. I stated that the original time table for the resolution of the problem was supposed to be three to 10 days but more than 20 days had already passed without any resolution, or indeed, any communication at all. XX/XX/2022 XXXX that day, about XXXXXXXX XXXX the original {$2300.00} was credited to my account. No communication was received from the bank about this transaction. No one called to follow up on this. XX/XX/2022 I had a call from the XXXX branch ( where the people were who had been speaking with me about this ). However, when I picked up the call, they hung up. No one has called since. PROBLEMS I was unable to make a loan payment on XX/XX/XXXX because my account was overdrawn by {$910.00}. This could be detrimental to my credit score, and not my fault. Friends had offered to XXXX me money to cover that loan payment, but if that money had gone into my account, it would have just been credited to the negative balance, The bank would not approve a provisional credit to me during this 3 week period of me having an overdrawn checking account because, according to the representatives with whom I spoke, ATM disputes do not qualify for provisional credit. The only person was was courteous and understanding and helpful was the supervisor of the local branch where this all began. All other PNC employees were dismissive and uncaring. This was a distressing experience that " cost '' me more than the original {$2300.00} the ATM did not disperse. I believe it's a serious enough problem that it should be brought under review and that a formal apology should be forthcoming from the bank. I may be one of many thousands of PNC customers, but without any of our money, the bank would not exist. This has made me rethink keeping an account with this bank.
Company Response:
State: MA
Zip: 02143
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Pnc bank is blaming me for an ach deposit being recalled after 3 months. The have locked my account and told me there is nothing more they can do till the investigation is over. Meantime direct deposits continue into the account. And my bills dont get psid and i cant get to work due to no fuel in my car. Totally unfair that PNC makes consumers feel like the criminal instead of going after the criminal. And as of today no offer to fix the prblem.has been offered.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC received the first half of my biweekly payment XXXX and the second half XX/XX/XXXX. They held my payment in a suspension account for over a week. Then I called on XX/XX/XXXX and asked them to credit the payment to my principal, interest, and escrow like they normally do. They said they would create a task to do it. I called again XX/XX/XXXX because I saw no change and the lady said the task was scheduled to run by XXXX XXXX XXXXXX/XX/XXXX. Now my account is showing a new balance and you still dont see the principal, interest, and escrow credited properly. It also looks like they took the principal only payment that I made on XX/XX/XXXX and put it into the suspension account.
Company Response:
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: PNC is blantatly stealing money from its customers and people who are no longer their customers. PNC should be shut down. A bank transfer of XXXX was sent on XX/XX/2022. This was sent to a closed account, PNC will not reverse the money. There is no account, I have no account with PNC, they are stealing and should be liable. I closed stopped using my account because of this exact reason. PNC then took retaliation for this. The account is closed and they are still taking retaliation.
Company Response:
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: PNC Bank moved my loan into a different department when I was struggling through the year to pay ( due to medical reasons ( XXXX ), an environment change, and becoming a newly single parent ). They moved my loan to what they call a " chargeback/repossession phase ) Where they give your loan to the repossession department to handle. You have to pay every 30 days on time or your title belongs to them and they have the right to sell and then stick you for what they do not sell it for. I did not know that they closed my account and placed it on my credit report. My account is very much so still open as they collect money Monthly ( just recently double charged me and OWE me a full car note back, whilst dragging their feet ) and I do not owe the amount they CLOSED the account as ( They left it at {$30000.00}, I owe less than {$28000.00} ) they do not report accurately and their reasoning is because until I have paid them off fully, they do NOT report it, because it doesn't exist within THEIR company. Please help me unearth these less than decent business procedures.
Company Response:
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The following information is emails that I sent to the CEO ( XXXX XXXX ) and other PNC BANK associates regarding my accounts ending in XXXX ; XXXX. XXXX. ) Hello, My name is XXXX XXXX and I am being denied access to the funds for my following accounts ending in XXXX ; XXXX. I received a call from the PNC Bank Manager ( XXXX XXXX ) who is located at the XXXX XXXX XXXX on XXXX XXXX XXXX XXXX XXXX Tx, XXXX on last Friday XXXX. I was instructed by XXXX XXXX to go to the PNC Bank in XXXX Tx, XXXX at XXXX XXXX on ( XXXX XXXX XXXX ) on Monday, XXXX to show documentation for my current accounts so that I may have access my funds. I met with XXXX XXXX who was instructed to release the funds. However ; as shown in the attached documentation, the funds were made available and then taken away. I don't understand why the funds were taken back when I am currently joint ownership on the accounts. I am reaching out to you all to help me understand what is going on. XXXX. ) Hello, My name is XXXX XXXX. I emailed you all on XX/XX/XXXX at XXXX XXXX regarding me being denied access to my funds for my following accounts ending in ( XXXX ) ; ( XXXX ). I was contacted back via phone call by XXXX XXXX from phone number ( XXXX ) XXXX. XXXX XXXX was on the call as well ( PNC Bank Manager in XXXX, Texas ). I was instructed to send over email conversations that I had with XXXX regarding my accounts ending in ( XXXX ) ; ( XXXX ). I sent over all the information that was requested from me by XXXX XXXX to her email on XX/XX/XXXX. Upon conclusion of the phone call XXXX XXXX removed my account ending in ( XXXX ) from my online banking, without my approval. I reached out to XXXX XXXX to ensure she received the emails, and she confirmed on XX/XX/XXXX via phone call that she will review the information and get back to me. Since our last conversation I have called twice. I left a v//m on one occasion but, still no call back. I called again on Thursday ( XX/XX/XXXX ) of last week and was advised by another colleague that XXXX XXXX was on another call with a customer but, I could set up an appointment for XX/XX/XXXX at XXXX XXXX with XXXX. However, I never received a call back. I called XX/XX/XXXX and spoke with a XXXX XXXX contact number XXXX because XXXX was now out on vacation. XXXX was now instructed to look into my complaint. I have sent over proof of what was requested from me to XXXX XXXX at XXXX pnc.com via email on XXXX. How can you just take someone's accounts based on your personal opinions instead of looking at the proof I sent over to XXXX. My accounts have been showing on my online banking since before PNC Bank brought XXXX. What legal right does XXXX XXXX have to remove my account from my online banking? Please someone call me back at ( XXXX ) XXXX. XXXX. ) Hello, Can you please email me the signature card that you have on file for my account ending in ( XXXX ; XXXX )? XXXX. ) Hello, I just received a call from XXXX XXXX XXXX XXXX and she advised me that the signature card on file for my account ending in ( XXXX ) has my grandfather 's name along with mines ( XXXX XXXX ) as ( POA ) and not joint owner on the account. I would like to have a copy of the signature card sent to my email please XXXX. I explained to her as well as XXXX XXXX that I was my grandfathers POA only to investigate fraudulent activity. Once the bank ( XXXX ) discovered that my grandfathers children were stealing his money. The bank Manager with my grandfathers consent merged my grandfather account with mine, to protect the money. I can send over any proof you all may need in order to make a sound decision. I would appreciate it if someone in a leaders role could call me back at XXXX. I received call XX/XX/XXXX at XXXXXXXX XXXX from another PNC Bank XXXX named XXXX her contact number is XXXX which, lasted for XXXX mins. XXXX was basically saying that the signature card has my grandfathers name and mines XXXX XXXX but as POA, when I asked to have a copy emailed to me XXXX told me NO that its the property of PNC Bank. XXXX says the only was they will talk to me again is if I email her documentation of My grandfather 's XXXX XXXX. Or I have to get a court ordered document that shows I am the rightful owner of the accounts. Plus she advised me to get a lawyer. I have documentation that PNC Bank sent me showing me that my Grandfather XXXX XXXX XXXX is TITLE I, and XXXX XXXX XXXX is Title 2 on both accounts ending in XXXX ; XXXX that was mailed to me on XX/XX/XXXX.
Company Response:
State: TX
Zip: 76011
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A