Date Received: 2022-11-16
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/22 {$460.00} was taken out my account, the wrong claim was made many times by PNC employees now no one I talk to will help me recover my money they keep hanging up in my face and all I want is my provisional credit, a representative by the name of XXXX promised an expedited process for the credit and still nothing.
Company Response:
State: TX
Zip: 77025
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Since XX/XX/2022 I sent an International transfer of {$4000.00} to XXXX, but the beneficiary never received the money until today, I contacted PNC BANK for a refund twice and wait for XXXX, but they never refund the money to my account, every time I called they told me something different. the first resolution was stated that ; The funds were credited to the recipient on XX/XX/2022, they are unable to be recalled. I submitted another recall, but this time the resolution mentioned another date the recipient received the money which was XX/XX/2022. Their resolution is not clear to me, based on the receipt of the transaction, the money will be available on XX/XX/2022, how come it was already credited on XX/XX/2022? and also I remember I was on a phone call with PNC, they told me that the XXXX XXXX XXXX refunded the money to my account that was not true, they saw that. I requested them to track the money for me but they never send me the tracking result. I wan na know the account number that they say the money was credited to, the name of the person, and the time, and date. My question is Where the money is Exactly because it was not credited to the recipient I sent it to?
Company Response:
State: IN
Zip: 46214
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: For the past two weeks, I have been unable to access my business account with PNC Banking. I have called on numerous days and they are unable to provide me with a method to unlock my account. They are the worst bank in American! I moved all my personal banks accounts last year for the same problem. Still don't have access to my business account today!!!
Company Response:
State: TX
Zip: 78746
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On, XX/XX/XXXX, my account had three separate {$500.00} withdrawals through XXXX from three different people whom I do not know. I have only used XXXX to pay someone many years ago and since have not. I immediately went to the bank and they began the investigation process. I changed my account number, cards, etc. XXXX XXXX, I heard back from PNC Bank and they said there was nothing that PNC Bank can do, that I will not get my money back and to file a police report due to crime committed against myself. These are unauthorized transactions for a total of {$1500.00}. I am the sole provider to my family and this is truely hurting our family.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 an ACH in the amount of {$48000.00} was sent from my account in XXXXXXXX XXXX XXXX to an individul account with PNC Bank. This ACH was sent in error, and recalled within 24 hours and on XX/XX/XXXX. I was advised by XXXX that the ACH was not reversed in-time, and the funds were not available to be recalled. Myaccount was deducted {$48000.00}. I filed a police report. The police invetigation revealed through subpoena to PNC bank that in fact the ACH was reversed and no funds were disbursed to PNC customer. However, I never received the funds back into my account. When I ask XXXX XXXX they are telling me that PNC is not responding. When I ask PNC, they tell me that they can't tell me anything as I am not their customer. I have been out of {$48000.00} for almost a year, and neither bank is doing anything about it. Please help!
Company Response:
State: IL
Zip: 60035
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, I deposited a check on XX/XX/2022 at PNC bank in the amount of {$7200.00}. I recieved a note from PNC bank stating the funds won't be available for 10 days. The check has cleared, and PNC has the money and still have not released it. It's been 55 days and they have not released my funds.. I am in my senior year at the XXXX XXXX XXXX and my account at PNC bank has always been in good standing. Thank you for you help. XXXX XXXX
Company Response:
State: PA
Zip: 15213
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My Account with PNC Bank was charged off. PNC agreed to settle my account in full for a payment of {$3300.00}. Once payment was received they agreed to report to all 3 Credit Bureaus as a XXXX balance settled in full status. On XX/XX/2022 It was paid in full with cash at the PNC XXXX MD branch for the amount of {$3300.00}. The teller was on the phone with PNC representative and confirmed I paid cash and that everything was complete and settled attached I have the settlement letter and receipt of payment. I want them to Update to a XXXX balance as settled in full to all 3 credit bureaus. They said everything cleared at the branch I dont want to wait 30 days for an update on my credit report when they know its clear on their end.
Company Response:
State: MD
Zip: 20770
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On XX/XX/2022 I tried to open multiple checking accounts I got denied on all of them because of reports coming from early warning services about identity theft. I would for early warning services to stop those reports immediately because its preventing me from getting an FDIC approved checking account.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My recent complaint was closed because the CFPB stated that my complaint was a duplicate, this is not a duplicate. This is a different/new transaction from what's being reported! I submitted a dispute with PNC bank because there was an unauthorized transaction on my account for {$100.00}. I received a letter in the mail stating that the investigation has been completed and the transaction was valid. PNC Bank has not provided me with any documentation that proves that this transaction was in-fact authorized by me. Pursuant to 15 USC 1693g ( a ) it is the purden of proof for the financial institution to provide proof that a unauthorized transaction was authorized by the consumer by signature, photograph, or fingerprint or by electronic or mechanical confirmation. PNC has not provided me with any of the requirements under this subsection. Please help assist in resolving this matter and having my funds returned back to me as soon as possible. Thank you.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had a home equity line of credit with PNC Bank that I closed in 2014. The account is still being reported on my credit report as opened. This action on PNC Banks part is preventing me from applying for other mortgage loans since banks are under the impression that I still have an active account with PNC Bank. This account needs to be CLOSED immediately and expunged from my credit report. Its been over a month that I have been contacting PNC Bank a nobody seems to be able to help me. I have sent a signed written request asking that the account be closed so I can go about my personal business. I need this done immediately!!!!!! Account number : XXXX Home Equity Line of credit with PNC Bank
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A