Date Received: 2023-09-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal claiming a charge will appear on my statement as payment to PayPal. XXXX XXXX {$910.00} Payment sent to XXXX XXXX Credit Card {$910.00} USD email used : XXXX XXXX
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XXXX, someone gained access to my PayPal account. They sent payments to my account using someone elses paypal account. Then they transferred the money from my PayPal to their own bank account that they added to my PayPal. I contacted Paypal, and they fixed all of it, except they did not remove the bank account. It happened again 11 days later. I again contacted PayPal, but this time, they refunded the payments to the other peoples accounts, but did not reverse the withdrawals. They filed my complaint incorrectly several different times, and are now telling me that I need to try to fix the situation ( that happened in its entirety on PayPal ) outside of PayPal. They have taken all incoming payments that I have received during this time as well. I have gone through their appeal process, and filed complaints both online, and by phone, and not once have I been contacted by a person that was working on my case directly. After the appeal process, I was told that I would be given a copy of the documents used to decide my case upon my request, but I did not receive those, just a copy/pasted form message that still had the generic terms in them rather than even including the proper information, and no actual documentation, and a screenshot of an XXXX transaction that had nothing to do with this situation. There were several phone calls between myself and paypal, but I do not have access to the transcripts or recordings of those calls. After about 45 days, the paypal system stopped letting me connect to a person at paypal, and instead, it would always auto connect me to a third party collection agency, limiting my ability to gather information, or work on my case. This happened 2 times in the course of 11 days. Paypal recognized the first batch of transactions on XX/XX/XXXX, that happened over the course of just a few minutes as fraud, and immediately reversed and refunded everything. However, they did not remove the bank account that was added to my paypal account, and when I tried to remove it myself from my account screen, it did not work. I spoke with someone at paypal, and they told me that the account could not be removed, as it was a part of an open investigation. A few weeks later, a different representative at paypal removed the account with no issue. The second time this happened started on XX/XX/XXXX, and concluded on XX/XX/XXXX. The money charged was in very similar amounts to the first time, and the withdrawals went to the same bank account. If you look at the time stamps, several of these transactions happened within minutes of each other. Each time that I contacted paypal, I had to speak with a different person. Many of these people did not speak great XXXX, and thus may not have had the best understanding of this complicated situation. each person that I spoke to, would take down notes, that then got passed along to someone in another department. I NEVER spoke to anyone that was the person working on my case. No one ever contacted me back for additional info, no one asked me anything, even though I repeatedly asked for that to happen. The first person that opened a case for me, opened that case to resolve all of the payments that were sent to me fraudulently, but did not open a case for any of the withdrawals. The next person opened cases for the withdrawals, but for some reason that case was closed without any info from me, and not in my favor. When I asked why, they mentioned IP addresses, but did not go into detail The next person, asked me when these transactions happened, and proceeded to pen a case for every transaction I had during that time frame, OTHER THAN THESE WITHDRAWALS The next person told me they understood what my issue was, and said they had it all set, and that I would just need to wait a few days. They denied me again. The next person told me she understood, but she then did a Trace of Funds which just verifies that the money came out of my account, and went to the bank account ending in XXXX, but totally disregarding that my complaint was that I did not authorize the transactions.
Company Response:
State: WI
Zip: 53172
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: As of XX/XX/2023, I was affected by an outage that Venmo had when everyone else was able to login three days later I am still affected as I call every day and spent countless hours in emails doing the same repeated thing, and they give me the same answer that its being escalated. Well, I have found out that its not being escalated as they are just told to say that and they have no solution. currently I am homeless as all my funds were in there, and I can not access anything they do not care and have not done anything. I need immediate attention I have been more than patient. Please do something immediately I know Im not the only one affected. They will not even reimburse me and then debit my account so I could get a motel room to live in.
Company Response:
State: GA
Zip: 30909
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: through PayPal i was meant to receive a {$150.00} payment. the sender claimed to have sent that amount. instead they said they needed to send XXXX more in order to for me to claim the {$150.00}, but once they did i would need to refund them the {$300.00}. i did so, after they said i needed to send it in two payments of XXXX which i did. but then they claimed to have {$500.00} more taken from them. i then realized it was a scam.
Company Response:
State: NY
Zip: 10455
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received XXXX from a client {$510.00} is on hold, the client has confirmed on his side that he has received the service, that's why he paid me in the first place. I need the money released in time before my payments are due this Friday, I trusted PayPal and PayPal says I have to wait XXXX more days before I will receive tje rest of my funds. I'm really not asking for much here I just need XXXX thing in my life to go right for once please
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I XXXX 2 years ago and just prior to XXXX I sold my truck for {$25000.00}. The man who bought my truck paid me through PayPal. When I arrived in country Paypal put a debit of {$12000.00} on my account. PayPal informed me that I only had 30 days to respond to their inquiry and that the 30 days had expired. But I was XXXX myself and family XXXX and did not see their email. They told me there was an issue with the buyer and his bank. I still don't see how that applies to me since PayPal successfully transferred the money to me. I paid the {$12000.00} right away because I was afraid that being XXXX I would be able to fight any credit agency calls and didnt want to hurt my credit. PayPal refused to hear my side and I feel ive been taken advantage of because I'm XXXX. Ive been fighting this for 2 years and can't seem to get any help. It's been hard on our family. I have XXXX children and {$12000.00} is a lot.
Company Response:
State: AA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: They said they were holding my money for 180 days which is illegal as PayPay is currently being sued for this criminal behavior I asked for the money to be returned they failed to give me the reaming balance of {$24.00} They have frozen my funds and told me I can no longer use there services and I have no problem with that however you have no authority to hold my funds. Transfer my money or I will need to contact the Attorney General 's Office and log a complaint and I will go further if you decline to give me my money. Thanks XXXX
Company Response:
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XXXX XXXX. PayPal , Inc . {$950.00} reference # : XXXX I do not use PayPal for anything, ever. I have XXXX idea what this debt is in reference to. Their mailing has no validation for the debt. XXXX XXXX XXXX XXXX is collector that sent the attached letter.
Company Response:
State: FL
Zip: 34120
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I purchased a set of custom curtains from XXXX. The seller advertised themselves as being in the US. Their seller name is XXXX, other buyers have stated they've misrepresented themselves as US sellers as well. After waiting for tracking I reached out to the seller who gave me a bunch of excuses like " he wasn't in the right mood because his father died ''. The curtains arrived in the incorrect color, with major sewing defects and in an entirely different pleat style than what was ordered. I asked XXXX to step in, but since the seller only accepts Paypal, I was pushed off to open a PayPal dispute. After opening a Paypal dispute the seller agreed to a full refund of {$250.00} after I shipped the item back to the address he provided IN XXXX. A couple quick online quotes to ship these heavy curtains to XXXX showed at least {$500.00} in shipping. I told Paypal and they don't care. I advised them of my consumer right to non-defective items- they still didn't care. I purchased this on my linked XXXX so ended up calling them to initiate a chargeback WEEKS after attempting to work with Paypal. I've been a paypal business customer for decades and provided many photos of receiving a CLEARLY DEFECTIVE item from this XXXX seller ( that also appears to have their Paypal account in California? ). This is fraudulent behavior that Paypal is condoning with their complacency.
Company Response:
State: SC
Zip: 29681
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Someone hacked my PayPal account. They loaded four different credit cards for {$990.00}. PayPal said they would reimburse me. Now they are saying they wont
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A