Date Received: 2023-09-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal erratically rejects ( but sometimes approves ) transactions to send money to my family members from my U.S. Government-issued XXXX debit card ( XXXX XXXX ) and won't tell me the correct reason why. They keep telling me to contact my bank. I have done that, and my bank says they did not decline my debit card. The amount I tried to send was a fraction of the available balance on my debit card. I am a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX-era veteran. When I was on Active Duty, I engaged ( for an injured Servicemember ) help from U.S. Senator XXXX XXXX. More recently, I got satisfactory resolutions from U.S. Senators XXXX XXXX and XXXX XXXX. Thanks, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX ( Retired )
Company Response:
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Tried to login into Venmo account and the system is not recognizing my account. I have money there that I can not access!
Company Response:
State: MA
Zip: 02131
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: XX/XX/2023 i received numerous transactions from the same person using a XXXX card and it was added into my paypal account without me knowing anything about any of this issues causing my paypal account to get charged almost {$3000.00} dollars either paypal nor XXXX are helping me resolve this issue.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX, I got an email from PayPal saying I can no longer use my account. My account was permanently limited and all my money ( {$7500.00} USD ) was put on hold for 180 days. In the email it mentioned Based on the information we have today, it appears that there was activity on this account that we can not process. Specifically, those relating to transactions that support pyramid or Ponzi schemes, matrix programs, or other " get rich quick '' schemes or multi-level marketing programs. Transactions that support pyramid or Ponzi schemes, matrix programs, or other " get rich quick '' schemes or multi-level marketing programs are all against PayPals AUP which means PayPal will fine me {$2500.00} per violation and take all my money based on FALSE accusations. I reached out multiple times to support trying to understand and get answers but I just get super vague and general answers. I have NEVER been involved in any of the things PayPal mentioned. All my invoices are labeled clearly. I have a social media marketing agency and we help people grow their accounts. I asked PayPal for proof or evidence about this violation but as I said they just kept sending super vague statements that didnt address my issue. I ONLY want my funds back. I do NOT want to continue using their service. PayPal have falsely accused me of something and because of there malicious AUP policy now they can fine me ( steal my money ). My account history is clean. Not a single chargeback/dispute.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal limited my account. I made a complaint here and they apologized that it was by mistake and removed this limitation on XX/XX/XXXX. Once I started using my account again on Sunday XX/XX/XXXX, they did it again and limited my account again on XX/XX/XXXX after they provided this information to CFPB and closed the previous claim. My account is useless again, and this is so frustrating, I cant add, withdraw or move any money or even access the message center to send them any messages again or reply to there previous email when they said that this was a mistake
Company Response:
State: CA
Zip: 92503
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: What happened is Ive been accused of someone saying I stole XXXX dollars from them, claiming they never got a bike helmet when I have no idea what that person is talking about, I was sending and receiving money from a associate from XXXX and that person send XXXX I send my associate the amount he splits and stuff like that and then few months ago I get reported for XXXX dollars when I didnt do nothing and I issued a refund to that person and nothing happens after this is not my debt bc I dont have that money
Company Response:
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I was notified by PayPal that I owed them XXXX for XXXX bills presented by XXXX : XXXX for XXXX and XXXX for XXXX. I immediately transferred XXXX. You will see it in green with a + in the docs I am sending you XXXX XXXX XXXX XXXX XXXX + {$23.00} PayPal then rebilled me a second time. They drafted my chime debit card {$5.00} AND XXXX a second time on XX/XX/XXXX. Then this morning on XX/XX/XXXX, they refilled for a third XXXX. They thought I would not pay attention because it was combined with another payment of XXXX making it a total of XXXX
Company Response:
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received an email from paypal on XX/XX/ that my account was permanently restricted. They claimed " We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services '' even though when I call they won't give me an explanation as to exactly what the " activity '' was that was against their user agreement and I spoke to 5 different customer service agents. They all gave me different reasons from my account was linked to other accounts with suspicious activity, I had too many large suspicious transactions ( even though you can clearly see in my transactions eveywhere I spent money and they are all legitimate businesses ), another said I had other accounts in my name ( which I only have 1 account this one ) and another told me that they dont have to give me a reason if they no longer want to do business with me they dont have to?? My issue isnt even the ability to use paypal at this point I don't even want to use there services and would caution anyone I know to never keep a balance in their account. Paypal is holding the {$6700.00} I have in my account. They sent this message in the email " Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. '' How can a company not give a legitimate reason and take your money and say you can't have it back for 6 months? I am a XXXX person on a fixed income from social security XXXX and that money was supposed to be used to pay off my vehicle loan so I don't have to struggle each month to pay my bills. Now I have no idea when or if I'll get my money back? I don't even know how this is legal?
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have received 2 scam emails XX/XX/XXXX and XX/XX/XXXX with a PayPal receipt that says my Debit card has been charged {$1000.00} and {$3500.00}. The emails are from XXXX and XXXX. the Companies have been listed as " XXXX XXXX '' and " XXXX XXXX. '' I am not a member of Pay Pal, and fortunately there have been no charges to my accounts-yet. Phone numbers provided are XXXX and XXXX. I just want these scams to stop!
Company Response:
State: AZ
Zip: 85206
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Related to COMPLAINT ID : XXXX The company 's response was again - IRRELEVANT, because it does not address the security issue. It does not adress the issue of insecure user agreement that the company requires everyone to accept without warning how insecure it is, and the possible financial damage to individual that it carries. Even though response is irrelevant, it is further uses future date for me providing account " On XX/XX/2026 ''. This response further shows how insecure the company is.
Company Response:
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A