Date Received: 2023-09-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My venmo account was frozen for violation of terms of services. After asking what exactly I violated I was told venmo doesn't have to tell me. I was requested to upload my ID to unfreeze my account. After doing so venmo permanently suspended my account with a balance of {$290.00} that venmo said they are keeping for loss prevention. I've asked multiple times if I can get my funds but keep getting denied
Company Response:
State: NE
Zip: 693XX
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX and had my identity stolen on vacation in XXXX XXXX on XX/XX/XXXX. The criminals stole my XXXX, XXXX watch, two XXXX XXXX credit cards, and my ID. I was passed out believed they slipped something in my drink and woke up with everything gone. I have submitted a police report and found the criminals information online via XXXX. Overall i am having problems with wells fargo reimbursing all of my money back. They gave me back about XXXX of the XXXX that was stolen. I have two transactions with them on the same day of the incident saying XXXX from my savings for {$1000.00} and another of {$2500.00} on my credit card. XXXX XXXX is saying that they were authorized from a secure device that I authorized and will not reimburse me for these transactions. I have been dealing with this since the incident. It is now XX/XX/2023 and i have been denied three times with this claim. I have provided a police report saying that the phone was stolen and it was still denied. I feel like they just keep running me around the block and its literally been over 100 days dealing with this. This is starting to affect my credit report now and I am exhausted dealing with this constantly on my days off and i work XXXX a week. Can you please help me resolve this it has been going on to long.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: My PayPal account ( which I never use ) was hacked and used to send a series of three " friends and family '' transactions to a stranger I have never met using XXXX currency. None of the linked bank accounts in my PayPal are active, so the account now says I owe {$63.00}. It never should have allowed my account into a deficit, as Venmo and other digital wallets only work if the transaction processes. Moreover, I tried to contact customer service, but because the fraudulent debt is in collections, they hung up on me when I provided my account information.
Company Response:
State: MA
Zip: 02130
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Paypal allowed me to transfer money from my banking account into my Paypal wallet on XX/XX/XXXX, but refuses to let me withdraw that money, even though it was an accident to transfer the money into the account. Paypal claims my account needs more information, yet that clearly did not stop them from accepting the transfer into the account. I just want my money back in the original account that initiated the transfer. After reaching out to Paypal on XX/XX/XXXX, asking for a refund of the transfer, the customer support agent informed me I needed to wait XXXX months for the money to be returned. I did not receive the money then and still have not received it back, it is still in my digital wallet. Of course, the message center did not store the historic communications and seemingly only recently expanded their retention policy to 3 years starting XXXX, XXXX.
Company Response:
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX on PayPal card. PayPal denies disputes.
Company Response:
State: MS
Zip: 39503
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX Venmo froze my account XX/XX/16 they terminated my account Said I violated terms and that my balance ( {$22000.00} ) will be held up to 180 days. Would like a timeline of when they will release my funds
Company Response:
State: MA
Zip: 01701
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My Venmo account was suspended for no reason, and now I am not able to use it. I have created a ticket, and it was closed with no response. From what I read online, An ID is requested which I will not be able to give.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my PayPal account to fraudulent investment firm ( s ).
Company Response:
State: NC
Zip: 27529
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My Venmo account is linked to my bank account. Someone virtually used my Venmo card without my knowledge and my account was overdrawn by over {$100.00}. I contacted my bank as well as Venmo to remedy this issue. My bank initiated an investigation but they determined that Venmo is fault and I must pursue them in order to get my money back. Even though I properly notified Venmo of the Unauthorized transaction, Venmo did not properly address my grievances, I do not believe they even filed the dispute or began any sort of investigation. It has been well over 10 business days, and nothing from Venmo. In the meantime I have accrued over XXXX $ in overdraft fees due to Venmo 's negligence.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone stole my phone on XX/XX/XXXX and they made two transactions on Venmo when I did not have possession of my phone. 1. {$550.00} and 2. {$950.00} to a random person in New York. I realized these were made when I checked my savings account the following day. XX/XX/XXXX. I filed a claim/dispute with my bank XXXX XXXX and they said they would reward me credit while they investigate the claim/dispute. I also called Venmo and told them to freeze my account and I removed my debit card.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A