Date Received: 2023-09-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 I attempted to transfer out {$610.00} ( {$590.00} after the transfer fee ) from my Venmo account to a bank account. A glitch occurred in Venmo that caused the money to be sent to the incorrect account. I immediatly reached out to Venmo to inform them and request a reversal. Venmo informed me that due to it being an instant transfer, I would need to contact my bank to initiate a reversal. I initiated the reversal with my bank the same day and my account was debited on XX/XX/XXXX. The funds were still not available in my Venmo account so I called Venmo again. During that call Venmo gave me a XXXX day window for the funds to be back in my account. After the XXXX businesses day, on XX/XX/XXXX, I called back Venmo. During this call Venmo informed me that in order to escalate the situation we will have to wait until after the XXXX business day ( From when we originally spoke ). On XX/XX/XXXX I received an email from an escalation XXXX at Venmo. This email included tracing numbers and asked me to contact my bank. I contacted my bank the next day ( they were closed by the time i received the email ) and they informed me the transfer was completed successfully on XX/XX/XXXX. I replied to the email on XX/XX/XXXX to inform the escalation XXXX and he never responded to me. I called Venmo on XX/XX/XXXX to inform them that I never received a response and the money has not been returned to my account. The agent at Venmo informed me that the escalation officer left an internal note on my Venmo claim and read the note to me. The note stated that venmo did not have a way of tracking bank reversals. After hearing this I was quite upset and asked if my account could be credited. The venmo employee told me that he would transfer me to a supervisor and placed me on a XXXX minute hold. I had to hang up as I had other things to do. On XX/XX/XXXX I called back Venmo and requested to speak with a supervisor. After a very long hold, I was transferred successfully. The supervisor told me that they are unable to credit my account without a screen shots from my bank proving that the reversal took place. They sent me an email and asked to continue communication via email. I sent the screenshots of the bank transactions. They then requested a letter from my bank stating that the reversal took place. I took pictures of this letter and sent it. After doing all of that they refused to credit me and stopped returning my emails. I called Venmo again on XX/XX/XXXX to once again request my account be credited. After multiple long holds and a XXXX hour conversation, they requested that I conference call my bank while I have them on the line. I attempted to do this but the call was dropped automatically due to my banks security system not allowing conference calls. I called Venmo again on XX/XX/XXXX. I informed them of all of this and requested again to be credited my money. I produced all of the pieces of evidence again and then was abruptly hung up on. I called Venmo 4 times on XX/XX/XXXX and was hung up on by XXXX different supervisors. I was told that they would be escalating the situation again and that it will take XXXX business days to receive a response. I also reached out via their support chat feature and stopped receiving responses. They then sent me an altered transcript that made it appear that I stopped responding to them ( this may have also been a glitch in Venmo ). I was lied to and deceived on multiple occasions by Venmo employees. They often times didn't respond to me whatsoever or hung up on me abruptly. I did not include all of the calls with Venmo. I spent a total of XXXX hours on the phone with them regarding this one issue.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Paypal wrote a book during the last dispute that did not make any sense it was 3 transactions that were made at 1 machine {$60.00}, {$40.00}, {$100.00} that I received the incorrect amount of money, and if they have audit tapes please provide them me footage of me withdrawing the amount of money that paypal say I withdrew, also the {$230.00} was a unauthorized transaction i have auto insurance and I was just shopping around for insurance, and never committed to transferrirng my insurance to this company XXXX XXXX, If you have my signature on any of their documents if so then please provide that so I can see, that my signature was also forged, if not then If I say it is unauthorized how is Paypal to say what is authorized and what isnt they are not me, and If i say it was unauthorized then they should have treated it as if it was unauthorsized they violated regulation e policy they cant make me be insured with a company I didnt want to become my insurance provider and that is why they refunded me back but paypal should have got my full amount refunded and I do not owe paypal anything once they correctly refund me for the unauthorized transaction, the {$100.00} they owe me they can refund it by check or by sending it back to the bank account they fraudulenty withdrew it from
Company Response:
State: SC
Zip: 29611
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX I XXXX customer service phone number for PayPal.I called number XXXX and a man identified himself as a PayPal representative. I told him I had an ongoing issue by with hackers in all my accounts. I thought I had closed everything down and opened a new one. My daughter sent XXXX XXXX which I never got., about XXXX months ago, my son did a test run by sendinXXXX XXXX XXXX to my account... never got it. We finally started using email address instead of user name.now it works but this guy who called himself XXXX said he needed access to my phone because it had been hacked and he needed to verify me. I had to put in a code, he wanted me to open a cash app account, put XXXXXXXX XXXX cash in the bank and buy XXXX.Then he could give me the XXXX . He also gave me this Number : XXXX and had me add him to my contacts.i stupidly did but I hung up quickly did a factory data reset.cancelled my checking account, changed a bunch of passwords ... etc. I called his number later and it said the XXXX subscriber you want is not available. I tried calling and texting XXXX and pay pal. Nobody gives a hoot.They could care less. So someone has my XXXXXXXX XXXX and probably my info and I'm really upset.This world sucks
Company Response:
State: VA
Zip: 23237
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX I was talked into adopting a tortoise through XXXX. I agreed to pay the shipping charges only. The XXXX Site called " XXXX XXXX '' agreed and promised they would send me the tracking # for the Rescued Tortoise " who needed a home '' and it would arrive on XXXX. They wanted me to send {$40.00} via Paypal to a specific Email address, stating it was his " wife 's '' email address. I sent {$40.00}, and the transaction added {$2.00} ( charging me {$42.00} ), so I know that is a foreign transaction. He had told me he was in Florida, sent me pics of the tortoise, etc. He then asked me to send more money to 2 different email addresses that had XXXX lettering and I asked if he was in America, he became offended. He said I had to send an addition {$50.00} because the tortoise needed a XXXX XXXX. He said he was at XXXX XXXX and going to do the XXXX XXXX while there. At a point after I had unfortunately initiated the {$40.00} payment to ship the rescued tortoise, I told him I felt uncomfortable with the entire transactions and to refund my {$42.00} as it seemed fraudulent and nothing made sense. He again promised the tortoise would arrive and he'd send the Tracking #. Instead, he never sent the XXXX XXXX tracking # or the XXXX. That same night ( XXXX ) he blocked the Messaging on XXXX and removed his XXXX XXXX called " XXXX XXXX ''. I reached out to Paypal on XXXX after I realized I was completely scammed and told them not to pay this as it was a Scam. They paid it the next day ( XXXX ) anyway, and the {$42.00} came out of one of my XXXX XXXX XXXX that I have NEVER used to make purchases. I only use my Credit Card which takes the money from my regular Checking ; or use my regular checking account. I made a complaint to XXXX ( my bank ) asking them to help, but they said Paypal has to handle it. I have sent additional notes to Paypal, as well as the person " XXXX XXXX '' ( the name of the person that is assigned the email address I sent the money per the request of " XXXX XXXX '' on XXXX ). Paypal 's response is- They will respond by XXXX which is over a month away. I sent a message to XXXX XXXX ( the recipient ) telling her to refund the {$42.00} received but she did not respond on Paypal, and blocked me from sending further messages on Paypal. Can you help me with this? Paypal should have stopped this immediately on XXXX, as I did contact them prior to them sending my money once I realized I was scammed. I have the entire XXXX XXXX that took place between me and the site called XXXX XXXX, before they blocked messages and removed their XXXX XXXX. Thank you for your help
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received notification from XXXX that one of my orders had a denied payment. I checked this account I'm complaining against, and there is no explanation, nor is there record of the in question transaction in a place I can see its status. I attempted to contact their online staff, and the chat was closed after awaiting the second in staff transfers. I could not reopen the chat. I have attempted to again, since yet again, this morning, the transaction fails. I wish to find the root cause before a institution I'm paying perhaps charges me a denial fee, late fee, interest, or some services I have cease to function. The " virtual '' shrugging of the shoulders doesn't suffice. I desire to know root cause.
Company Response:
State: ME
Zip: 043XX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX venmo added two deposits and then obviously pulled them in the amounts of XXXX and XXXX. I was supposed to put them in to verify in the order I received them ... I did -- it says not able to verify account then just to make sure I switched the amounts from the amount last deposited to current and that did not obviously work either... contacted them where they pretended they already answered the complaint when they didn't -- so I told them I still needed help bc my bank XXXX XXXXXXXX says venmo is the one with the problem... we all see the deposits they're the ones saying they can't verify it. see below XX/XX/XXXX Icon VENMO Transfer + {$0.00} $ Transaction Type : Electronic transfer XX/XX/XXXX Icon VENMO Transfer + {$0.00}
Company Response:
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I MADE A ONLINE PURCHASE FOR XXXX AND I CANCELLED THE ORDER I USED PAYPAL THE REFUND WAS ISSUED ON XXXX XXXX THEN PAYPAL WITHDREW THE FUNDS BACK ON XX/XX/XXXX THE AMOUNT IS {$170.00} I'VE REACHED OUT TO PAYPAL SEVERAL TIMES TO NO AVAIL.
Company Response:
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had a fraudulent payment experience on PayPal XXXX of XX/XX/2023. I immediately warned Paypal and my credit card issuer XXXX by phone and email to cancel the payment and take immediate action. Unfortunately, neither PayPal nor XXXX took the necessary action against the fraudsters. Although I called them several times and provided all the information, these financial institutions closed the dispute without any action. They didnt even give any information about the fraudsters for 3 months. I have classified all files and screenshots about the fraudulent payment. The main problems with PayPal and XXXX I experienced are as follows : 1 ) PayPal did not take immediate action to stop the fraud by paying the money to the fraudsters instead of pending the payment although I informed PayPal and sent an urgent email Phishing Department immediately by call and email including the fake emails and all relevant information in detail. 2 ) PayPal did not continue my case due to XXXXXXXX XXXX opening a case which was made on PayPal 's advice to contact them as the credit card issuer. PayPal still gives the pass to XXXX instead of investigating the fraud case that is caused against them and me. XXXX ) The main excuse PayPal mentioned and shared with XXXX to close my case is their policy regarding the selection of the friends and family option made during the transaction. My excuse is that it was the first time I was sending money through PayPal, the person who was the fraudster told my daughter to choose this option to finish the process faster, and most importantly there was no warning on my screen informing me that the payment can not be refunded if I choose that option and if something goes wrong. ( Screen captures of my mobile transaction uploaded ) XXXX ) XXXX contacted PayPal as the merchant and did not investigate the whole transaction as is supposed to be in this clear evidence of fraud. XXXX asked me to give PayPals transaction details instead of asking PayPal about the fraudsters and what they might introduce regarding the fraudulent transactions and all the fake emails they sent to me. I have replied to XXXX to collaborate with PayPal and gather all information from the receiver of the funds who was the fraudster by contacting her. Unfortunately, XXXX didnt mind the response and closed the dispute without any measure. I am concerned that neither of these companies has provided any updates on my fraud case or the status of the fraudsters involved. I am unsure if these companies prioritize their customers safety or the interests of the perpetrators. It is important for these companies to uphold justice and prioritize customer satisfaction while still adhering to their policies and maintaining ethical business practices for all.
Company Response:
State: MA
Zip: 01545
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Preface : The matters outlined herein delve into the multifaceted intricacies of financial transactions and roles. For a holistic understanding and apt resolution, we recommend that this complaint be scrutinized by personnel possessing a deep-seated knowledge of financial nuances. I. Issue 1 : Mischaracterization of Roles. Description : PayPal has inadvertently conflated the roles, erroneously designating the complainant as the principal debtor when they are in fact a third-party surety. This error breeds confusion concerning the distribution of responsibilities between PayPal and the genuine obligor. II. Issue 2 : Ambiguity Surrounding Financial Instruments. Description : While the mainstream perception is that entities like PayPal proffer credit to be repaid subsequently, in a specie-devoid economy, a plethora of negotiable instruments exemplified by securities like T-bills, commercial paper, money orders, CDs, drafts, cheques, and bank drafts can be liquidated. Although this practice might align with current regulations, its underlying intricacies have been obscured, potentially leading to misinterpretations. III. Issue 3 : Nuances of Security Interest and Subrogation Rights. Description : PayPal retains a security interest as per the agreement. Ideally, this interest should actuate the settlement of the principal debtor 's obligations through assets, notably securities, from the debtor 's estate. Moreover, the right of subrogation, which may allow the third-party surety to substitute certain rights in lieu of PayPal after addressing the debtor 's commitment, remains ambiguously defined. This pervasive security interest, active irrespective of a default, suggests unforeseen implications for the surety, particularly concerning potential subrogation rights. IV. Issue 4 : Comprehensive Transparency in Investment Reporting. Description : While PayPal engages with a myriad of financial instruments, its disclosures during stakeholder meetings seem to lack granularity, prompting a more in-depth review. Note on Prior Communication : Engagements have been initiated with PayPal 's legal department about specific unfavorable conditions in the contract, especially the clause conferring them a security interest. Though a direct alteration to the contract was deemed infeasible by PayPal, an appeal for a mutual equitable arrangement was proffered by the complainant. A conclusive response to this proposition remains outstanding.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I received a car insurance claim payout from XXXX to my Venmo account to amount of around {$6500.00}. After receiving the payout they froze the account. They have given me no reason as to why the account was frozen and said I would receive an email concerning the situation in 7-10 business days. I never would have had the money deposited onto Venmo had I known there was a possibility of them freezing my account for absolutely no reason. Because I was unable to access my funds to buy a new car I lost my job which was very well paying relative to my past jobs. Venmo continued to hold this money and now I am unemployed without income and without transportation, and now face eviction. Venmo literally ruined my life.
Company Response:
State: CA
Zip: 94553
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A