Date Received: 2020-10-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Since XXXX of this year customer representatives from this company have continued to mishandle my account. I've been waiting for a transfer since XXXX of funds I have in my account. Customer representatives have blatantly disregarded my life in this process.
Company Response:
State: NY
Zip: 10001
Submitted Via: Web
Date Sent: 2020-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I called the customer service number for pay pal because I was receiving phone calls and emails threatening to bill me for the service that I didnt want. They insisted that I fill out a refund form event though I didnt need a refund, I just wanted to close my account. After several frustrating hours, I gave them permission to control my computer. The guy added too much to my account, then insisted that he would lose his job if I didnt go to XXXX to buy {$1000.00} gift card. Which I did and then gave him the numbers for 2 {$500.00} gift cards. Today is a holiday and I wasnt able to reach my bank. The 2 XXXX gift card were : Card # XXXX Access # XXXX Card # XXXX Access # XXXX I am XXXX XXXX XXXX ( XXXX ) XXXX
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi! I submitted a separate complaint recently about XXXX XXXX that has been resolved if you wanted to see more context but the major issue was with Venmo. In short, on Thursday XX/XX/XXXX I received a " spam bomb '' to my inbox and in there was a notice my primary email address on Venmo was changed. In addition the listed cell phone number was changed. I suspected easily preventable fraud was incoming so contacted Venmo, as well as XXXX XXXX whom my Venmo is linked to, asking to stop any future transactions on or related to Venmo. In addition I had Venmo freeze my account and was hoping to get my log in information reverted back to my actual email address and phone number. Venmo itself wasn't taking phone calls given COVID so an email was sent and responded to by them, freezing my account and I thought I was double covered. On Tuesday XX/XX/XXXX, after the stop orders and freezing of accounts should have been in effect, I wake up and find two unauthorized transactions have been sent from Venmo to my XXXX XXXX account, totaling ~ {$3000.00} and Venmo had drained my XXXX XXXX checking account to the point there was an overdraft and assorted fee. These occurred late on XX/XX/XXXX? I message Venmo back to inform them of this and to shut down my account as to this date they have still been unable to revert the associated frauded phone number on the account back to my actual phone number. In addition, Venmo denied both disputes within minutes of opening the case on each, ~a week after this preventable fraud, though I got the money back from XXXX XXXX so was not harmed by this. Payment IDS were ID # XXXX and ID # XXXX. Venmo has now refused to shut down my account unless I provide them with even more information such as a picture of me with an ID and I don't trust them with more information than they have so my Venmo account is still open. In addition, I can't even reset the password as I need to verify a change with the phone # associated with the account which is now a fraud phone number I don't have access to.
Company Response:
State: IL
Zip: 60091
Submitted Via: Web
Date Sent: 2020-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I received a notification on my phone about an attempted purchase through my Pay Pal account. The attempted purchase, was for a total of {$890.00} for which I did not recognize nor authorize. I responded to the Alert accordingly, and assumed it would be the end of it. Unfortunately, Pay Pal decided to let the purchase go through ( Trans ID : XXXX ), even though my response was recorded that I did not authorize. As such, the transaction went through ( XXXX XXXX ) and processed the fraudulent order. A few days later, after selling some items on XXXX that processed through Pay Pal, there was a Negative Balance owed of {$890.00} to my surprise. Not only were the funds from my XXXX sales held, but Pay Pal is showing I owe a balance on this purchase that should never been allowed in the first place. Not only that, the proceeds from the XXXX sales that were held, were then applied to this same fraudulent transaction that has put my account in the negative. I've spent weeks and months at this point, speaking to XXXX XXXX, speaking to Pay Pal, and speaking to my Bank. Nobody has taken accountability. Nobody has provided a resolution. In fact, the only thing Pay Pal has done is deflect blame and refuse to resolve this issue. I opened a case with XXXX XXXX, and discovered the fraudulent purchase was for an IPad that was shipped and delivered to a completely different state. I live in MA, this was sent to NY ( I have no ties to NY, nor was I in NY at this time. I have proof, as I have been battling XXXX XXXX here in MA for the last 4 months!!!!!!!!!!!!!! ) I've opened a case with Pay Pal XXXX XXXX XXXX, which was closed with the following resolution " Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection ''. Subsequent Case Details show the following : " Transactions not refunded. We have been unable to provide any refund on the transactions listed. '' So here I am, {$890.00} negative due to THEIR negligence. I am {$890.00} negative, after THEY sent me a notification about an UNRECOGNIZED purchase, to which I RESPONDED ACCORDINGLY to report the attempted FRAUD. How do you hold someone accountable for a purchase they never made that was clearly fraud, and reported as such, yet you allowed it to process anyways? What is the point in notifying people of these potential fraudulent transactions, if you decide to just let it process regardless of what someone replies anyways? I have suffered tremendously dealing with this company week after week while going through a hard enough time with XXXX and XXXX. I've exhausted all my options with this company. Tonight, I was on hold for OVER 3.5 HOURS. I have screenshots to prove it. Bounced around from person to person, with yet again, no accountability and no resolution.
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2020-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal is practicing fraudulent activities by holding the seller funds that were cleared by XXXX since XX/XX/2020 thru Buyers and Sellers Transactions on XXXX for the amount of {$1100.00} that they owe me. The buyers were satisfied and the money was made available to me by XXXX thru PayPal. I have been doing purchasing and selling thru PayPal for years and never had a problem when they charge my credit card on file with them. Now when I am requesting my money they owe me, they refuse to release it to me. They are now requesting that I scan and download my verified Drivers License or my Passport and my Social Security Card. I dont mind scanning and downloading my Drivers License that is verified by the State of Florida with the Gold Star on it which is the latest approved verified Drivers License, but scanning and downloading my Social Security Card is a sure way for Identity Theft especially since they have my social security # and my credit card on file which they have been charging for years with no problems, Therefore I should not have to scan and download them my Social Security Card to get my money since they have had my credit card on files for years with no problem. It seems that PayPal is creating problems for any consumer who is requesting their money so they can create a XXXX XXXX for their own use by denying their customers like me their money for as long as they can, I have tried to contact pay pal all i get is automated service with no result.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid {$100.00} for products on PayPal and after I sent payment the seller stopped responding and blocked me. I opened up a complaint with PayPal and they said that they did not find any fraudulent activity although Im positive the seller never verified sending me anything because I do not have anything. They simply stole my money and PayPal helped them do it
Company Response:
State: GA
Zip: 30316
Submitted Via: Web
Date Sent: 2020-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-10
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I was robbed of my personal belongings and personal info back on XX/XX/2020 which included information to my PayPal mobile app which allowed the robbers to change all information to my mobile app and gmail XXXX preventing me to recover it. The robbers also unauthorized transaction that was disputed and credited back to this account. I have have spoken to the message center at PayPal on many occasions due to the fact that PayPal want allow consumers to speak to a live rep on the phone and tried to get the remaining funds transferred to my new account I signed up for with the my new email account XXXX but PayPal refuses to give me back my money.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-12
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I opened up a paypal account for my boyfriend to receive his unemployment payments ... The transactions went through with out a problem up until XX/XX/2020 when a large deposit was made and PayPal instantly put limitations on my account which left me to not be able to transfer the funds to my debit card in other words they are holding my money hostage! Ive called Ive sent messages Ive done everything possible to reach them and I get the same answer every time ... Im told that Im not longer able to use PayPal that I went against there agreement policy and they are holding my funds for 180 days! Ive uploaded information proving who I am and my boyfriend is and that we live at the same address I uploaded both ID and utility bills with one in his name and one on my name showing the same address ... still have not heard a word for them! This money is vital to our survival, how can they hold people unemployment payments!! Im not the only consumer with this issue they have been doing it to everyone! I need help!
Company Response:
State: MA
Zip: 01930
Submitted Via: Web
Date Sent: 2020-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been unable to contact Paypal for assistance, I have submitted document to get account limitations listed which prevents the withdrawal of funds and other actions as requested. There has been no response. The hold advised by paypal is due to unusual activity in which there has been no unusual activity, there is over {$600.00} also on hold in the business account deposited for XXXX sells settlement, XXXX has advised that funds were released and I am able to have access to such funds. Paypal has account limited as well as all funds on hold without communicating with me.
Company Response:
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2020-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal refused to cancel a {$30.00} transfer my wife and I made in good faith for a purchase that turned out to be fraudulent Case Number : XXXX. The payment was made on XX/XX/2020 Transaction ID : XXXX and was supposed to be for the purchase of tickets to an outdoor venue from a private seller. We never received anything from the seller after making the payment through Paypal, because we were defrauded. My wife and I tried numerous times to reach out to the seller via e-mail and XXXX but received only a single response that seller would confirm receipt of the funds. 24 hours later, I disputed the transfer in order to cancel it. Paypal took 23 days to review my dispute and finally decided to allow the criminal keep our money. Paypal e-mailed me information about their decision and provided a phone number XXXX to inquire about the processing of the dispute ; however, the number Paypal provided is a non-working number as of XX/XX/2020. The dispute has not been resolved to my satisfaction.
Company Response:
State: CO
Zip: 80238
Submitted Via: Web
Date Sent: 2020-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A