Date Received: 2020-10-18
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/XXXX I have a transfer from a PayPal XXXX XXXX account for {$1400.00}. I dont use or have a XXXX XXXX account. The email I use for PayPal is XXXX and my phone number is XXXX. Any transfers using a XXXX XXXX account are being used for fraudulent activities I believe. XXXX and XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a purchase on XXXX in XXXX of XXXX. It was for a preorder of a figure by XXXX called XXXX XXXX. It is item number XXXX and is in the amount of {$180.00}. So the products of XXXX are always in high demand, and they sell out very quickly. I trusted this seller due to a positive feedback rating of 98 % with over XXXX transactions. I had no reason to question my purchase, until I got scammed by this seller. I have waited for such a long time for this item to release and now that it finally has, the seller says he doesnt have it and wants me to wait for more to be produced. I contacted the manufacturer myself and he said that they will not produce more for atleast another year. So, I asked for a refund, which he told me he would give me, but I have yet to see it. I have included conversations of our messages during this time to prove that I still havent received the item. I have contacted XXXX, and they refuse to help me since Im no longer in their 30 day protection window. PayPal also refused to help me, saying that Im past their 180 day protection window as well. I even called them on XX/XX/XXXX and spoke with two people as well as a manager. They refused to help me knowing that I never received the item that I preordered. I feel that because of my unique circumstances stances of being a preorder, I should be protected regardless of their policy which doesnt mention preorders. Bottom line is that I never received the product I paid for and both companies have let me down in a big way. I have been a loyal customer for 15 years and this is how they treat me. My last hope was to communicate with this seller, but he knows he already has my money, so he doesnt have to send me anything. He is a seller from XXXX named djfungshing and Ive been finding out from people online that theyve been ripped off by this guy since he was under another name called XXXX XXXX as well. The PayPal representatives even admitted that theyve had complaints about this guy, but couldnt do anything about it. I just hope that you can help me.
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2020-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had loaned a friend {$650.00} and she paid me back by a transfer to my Paypal account in XX/XX/2019. I attempted to do an Instant Transfer to my XXXX XXXX XXXX XXXX checking account but the funds never arrived. I messaged and called Paypal customer service multiple times over the next several months, as well as XXXX XXXX XXXX. We initiated a trace but Paypal insists the transaction shows as completed in their end and the bank insists they are unable to find record of this. I have never had an issue with transferring funds before, but this is the first time I tried doing an instant transfer and it has been a nightmare to deal with.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2020-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Created ( Paypal.Me ) with id -- https : //www.paypal.comXXXX service for easy transfer from Paypal account gave it to my friend to transfer money. He transferred {$17.00} dollars with transaction-id XXXX and also {$20.00} dollars with the transaction id XXXX. I did not receive these two amounts to my account. When checked this paypal.me account is associated with an e-mail from XX/XX/XXXX ( meaning XXXX ) XXXX. Both my friend and I intended to transfer money domestically in USA how did this happen. Paypal has no clue they keep saying no unauthorized transaction. When I asked PayPal about these missing payments they have no clue about it. No phone number to call only send the messages. The very slow response I got 3 messages in a week. This is the height of the worst customer service when financial transactions are involved.
Company Response:
State: NJ
Zip: 07054
Submitted Via: Web
Date Sent: 2020-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-17
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: i called PayPal support to get a transaction that was on hold to be lifted off hold so i could pay for services for my business. the tech said he needed to put money on one of my cards to get it registered so he wanted a log me in thing set up so he could use my screen to do whatever it was he needed to do. so we installed an app allowing him access to run my computer. as the technical problems kept mound up he said one last thing we could try, get my wifes debit card we would transfer money from her account to PayPal my account and then put right back in her account. as i logged into her account he said he wasn't able to see the screen while i was logging in. so he transferred XXXX out of her account and then said he put it back. all while making another transaction to him self i didn't know about and tricked me into pushing the accept and pay button saying " don't worry it will be right back in there " any way so we got the hold lifted and my 2 payments of 500 went thru. then my wife the next day asks me why is there XXXX paid to that tech from PayPal? I don't know there was not supposed to be any payments made from her account, I tried to contact him back and have got no answer or return call. so i filed a report with PayPal and they said in the resolution department they couldn't do anything about it. so here i am hoping you can help. it was their support that did this and that money needs to put back in my wifes account. thanks for your time and immediate response on this matter. XXXX XXXX XXXX XXXX feel free to contact me for any further information
Company Response:
State: KS
Zip: 67846
Submitted Via: Web
Date Sent: 2020-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: The following Transaction was part of a scam : XXXX XXXX -negative XXXX EUR XX/XX/2020 Money Sent Repeat this transaction Your recipient should have the money by XX/XX/2020. Paid with Cash VISA Card XXXX You'll see " PAYPAL XXXX '' on your card statement. {$250.00} Exchange rate {$250.00} USD = XXXX EUR XXXX USD = XXXX EUR Transaction ID XXXX Sent to XXXX XXXX XXXX Details Sent to XXXX XXXX XXXX EUR {$240.00} Fee XXXX EUR {$12.00} Total XXXX EUR {$250.00} This transaction was a complete scam and I never received the item paid for. The scammer created a fake XXXX account to trick me into buying something and I never knew how PayPal worked, to begin with.
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/20 I had a direct deposit from XXXX XXXX XXXX XXXX in the amount of {$10000.00} for back pay of Missouri Unemployment claim. Transaction ID # XXXX when I attempted to use funds paypal advised me that my account was limited and to send in a copy of my ID and to verify previous transactions on my account, which i provided all information they requested. I was then advised my account has been closed and I would need to wait 180 days before my funds would become available to me. I attempted to contact customer service multiple times which took my entire day. I spoke with an employee named XXXX emp id XXXX who refused to transfer me to a supervisor and after a hour of refusing ended up hanging up on me. I then spoke with XXXX who transferred me to a supervisor that refused to provide me his name and wouldnt answer any of my questions and hung up on me again. Im demanding that my balance of {$10000.00} to be released immediately so im able to move the funds out of that account and permanently close my account with paypal. This has not only caused problems with previously arranged payments but also has caused a problem with receiving payment for multiple jobs. I will NOT wait 180 days until they release my funds when ive not been given a valid explanation of why they are holding my funds. I expect my funds to be released within the 15 days of my complaint.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I ordered a XXXX XXXX XXXX via internet on XX/XX/2020 at XXXX XXXX XXXXXXXX XXXX XXXX for {$61.00}, order # XXXX, and paid through Pay Pal. The company advertises that it is XXXX Owned and Operated and facilitates shipping from NY and LA. On XX/XX/2020 my package arrived tracking service : XXXX XXXX XXXX XXXX XXXX NOT from the USA as advertised, but from XXXX XXXX I was supposed to receive a XXXX, steel drum measuring 40cm x 40cm x 18cm, wrapped in hand-woven rattan as pictured and including all accessories listed. Instead, I received a tiny steel drum that measured 15.24 cm x 15.24 cm x 10.16 cm, NOT wrapped in hand-woven rattan, and missing accessories. I opened a dispute with Pay Pal on XX/XX/2020, Case ID : XXXX Transaction ID : XXXX. I explained I did not receive the item I purchased. They contacted the seller ( now using the name XXXX ) and the seller said that if I returned the wrong item to XXXX, they would offer a refund. I complained to Pay Pal that XXXX XXXX did not send me what I ordered and the seller needed to send me a pre-paid return label so that I may return their wrong item back to them. Pay Pal said that even though it was that companys error, I had to pay for return shipping and return it to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. I went to the post office to get an estimate and was told it would cost {$58.00} to return the package. I contacted Pay Pal back and reiterated again that I did not make the error and could not afford a return shipping cost of {$58.00} for an item I did not order. They told me that if I didnt return it, they would close my case and deny my dispute. Today, XX/XX/2020 they closed my case and denied my dispute. XXXX is clearly a fraudulent company. They are falsely advertising that they are a USA Owned and Operated company. They purposely send out low value items, in place of the original purchased XXXX. Then, duped customers must spend huge sums to return these unordered items. Pay Pal is facilitating this scam through their unfair return policies.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On Thursday, XX/XX/XXXX I received a message saying that I sent a person I have never heard of XXXX $ from my Paypal account balance. Right away I went to my account and logged in. It showed a transaction as a gift to a name I've never heard of out of another country. It showed that the transaction is still pending, it still says it is even while I write this. This transaction was not me so right away I changed my password and passwords to other accounts like my email, I only use my personal computer to access my paypal and no one else has access to it. After changing my passwords I submitted a case with Paypal that this transaction was unauthorized and to stop the payment, I also let them know I changed my password incase they still had access. After about 1 hour Paypal informed me that they closed the case and will not stop the payment. They did not ask me any questions, inform me what this transaction is or how it happened. I was simply told within one hour of opening a case with them that they would not help me in any way. I don't understand why they will not stop the payment to a person that I have never sent money to before, and has an obviously fake/foreign email and name. Especially since the transaction says the person will not receive the money until 6 days from now. Paypal refuses to let me resubmit any kind of case about the issue. This is a lot of money to me, I lost my job to the virus and I have had to sell personal belongings on XXXX just so I can get by. The transaction does not say it has anything to do with XXXX like a transaction with them would. This was obvious and pure unauthorized access/fraud yet they denied my request without even asking me a single question. Please I'm asking for help here, I don't know what to do ...
Company Response:
State: NM
Zip: 88007
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Paypal used my checking account instead of my XXXX card ending in XXXX to pay my XXXX invoice. This was never authorized. Please credit my checking account and charge my credit card.
Company Response:
State: NJ
Zip: 07065
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A