Date Received: 2021-01-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sent the wrong items. The sweatshirts are not even the same size I ordered or close to the description. I just looked on their website and it looks like I was scammed through a phishing sponsored post on XXXX as there is no such product ( s ) even resembling what I ordered or what I received currently on their website. I would like a full refund. Paypal refused my refund, and now I have a product I did not order and our money. Paypal has acted fraudulently.
Company Response:
State: CA
Zip: 93401
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been unable to withdraw my money from my Venmo account as a result of being unable to add a bank account to transfer the money to. I made multiple attempts to add 2 different bank accounts through both automatic and manual account verification methods without success. I requested assistance from Venmo four times and each request has been ignored, despite the automatic reply to my message from Venmo saying someone would respond to my request within 24 hours. The first request for assistance was made on XX/XX/2020. The second request was made on XX/XX/2020. The third request was made on XX/XX/2020. The fourth and final request was made on XX/XX/2020.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal allowed an unauthorized transaction from a third party. I notified Paypal that this was an unauthorized transaction and told them I could show them proof of this from the third party 's dashboard - which shows that I'm on a free plan and shouldn't be charged. Instead, Paypal told me they found no evidence of an unauthorized transaction ( without asking for or looking at what I had offered to show ) and told me I had to deal with the merchant. I am absolutely dumbfounded in what they consider " dispute resolution ''.
Company Response:
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Subject : Funds are missing / not deposited back to my account after selling full Paypal Crypto trading Issue : Trusted the name Paypal Inc as its an XXXX, so XXXX $ USD invested money in Paypal Crypto trading and purchased using from XXXX XXXX XXXX debit card, after the purchase we realized unable to withdraw money in large amounts > XXXX $ so lost money due to crypto trading volatile which wont happen, so realized as its new service introduced in Paypal and its has lot of issues based on XXXX / XXXX / Paypal community complains in comments .. So decide for full withdraw / sell cryptocurrency able to sell successfully and received email notification states funds will be available within 24 hours back paypal account ( email proof i have ). When i reach customer care agent after 48 hours they told me there is no such transaction even after checking for 10 min 's. I have attached the email of the crypto sale then they are able to find the transaction and stated its an engineering problem and they are looking at it but its been 10 days no resolution so far and i haven't received my funds yet and i am not getting responses from customer care as well. Resolution : Need my funds back to my account that's still pending. Thank you!
Company Response:
State: TX
Zip: 77081
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Other service problem
Subissue:
Consumer Complaint: Purchased a gift item found on XXXX advertised as " Buy 1 get 1 Free '' The ad says,, " 100 % USA owned and operated ''. " 100 % Customer Satisfaction ''. Sent payment thru PayPal ... and immediately discovered it went to " " Nothing USA about them ... I received ONE of what I ordered,, the second item was not at all the same.. Seller writes back .... " This is how we do to every customers with this product, it is a buy 1 get 1 product, so the free one is get to our picks, it will be the same size or it will may not, so it is random, also i believe we didn't mentioned it will be the same size on the product page. Thanks for your time. '' PayPal refuses to help, In fact there's hundreds of sub posting just on one PayPal post on XXXX,, Angry customers cheated via PayPal ... ( They blocked me ) XXXX should not knowingly allow these false ads.. I believe the two are complicit in defrauding the American Consumer. Had I known,, I never would have purchased ... ... Happy New Year ... I'm just frustrated,,, would love to have some resolution that would prevent this sort of thing from happening to others.. I'm sure you're busy with far greater things,, just hoping to just bring this to someone's attention. Thank You
Company Response:
State: CA
Zip: 952XX
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear Paypal I want to appeal the outcome of this Paypal case ID : XXXX because when appealing thru paypal resolution is not possible, it shows a paypal glitch and error on the website and do not allow me to appeal. I am attaching pictures from the USPS delivery and pictures of item sold here. Please reverse the outcome and please put my {$490.00} back into my paypal balance again, I complied with the Paypal policy and rules and seller protection policy such as uploading the USPS tracking number. Thank you PS : here is the USPS Tracking Number : XXXX for my Appeal and URL link : https : //tools.usps.com/go/TrackConfirmAction? XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: was contacted by letter in the mail on XX/XX/XXXX, the letter was dated XX/XX/XXXX. This letter is from a company called XXXX XXXX located out of XXXX XXXX, MN. This company seems to be a collection agency and they are trying to collect funds from a company called Paypal Account. They say I owe a debt of $ XXXX this was created in XX/XX/XXXX. I have never had a Paypal account and when I notified the company the first time they wanted me to verify my social security number I would not give it to them and the rep on the other line got very hostile with me. I informed them that they could discuss this debt with my attorney and that I have never had a Paypal account. I am XXXX years old and I use a bank not Paypal to pay my debts. The young lad I spoke with was very rude so I ended the conversation with her. The date I contacted them was XX/XX/XXXX upon receiving the letter about XXXX in the afternoon CST. I decided to call back on XX/XX/XXXX, and I received assistance from this young man, I told him that I did not feel comfortable giving my information such as my social security number and he told me that was fine, he then began to tell me about the debt so I asked him if he had an email connected to this debt since it was a Paypal account, he gave me an email of XXXX, I have never heard of this email and it does not seem to be something in English, I informed him that they had the wrong person and that I needed to dispute this debt. He informed me that he would file a dispute and if I had any information that would be helpful in the filing of the dispute to send it to XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX, IL XXXX or XXXX XXXX XXXX XXXX, XXXX XXXX, MN XXXX. I feel like whomever this XXXX person is they are running a scam and giving debt to people that do not owe anything trying to threaten in paying. Please help me solve this problem.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: i received payment of {$2400.00} total from few colleagues of mine on XXXX XXXX on my venmo account, i was able to transfer the payment to my bank account but about 30 min later i received a message saying my account was frozen that i need to upload some of my document which i did but my money got moved out of that venmo account but it was not reflecting because venmo froze the transaction and the money.after uploading my document i was expecting my account to be unfrozen and my bank transfer of {$2400.00} gone through to my account but nothing was showing and my venmo account still frozen and i try reaching them but nobody was answering me.
Company Response:
State: OK
Zip: 73069
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a call from someone saying he was with PayPal and wanted to confirm my purchase of a cell phone to be shipped to XXXX. I had made no such purchase. He elicited some personal information from me. After that his calls continued and I began to be informed that different bank accounts had been opened in my name. I closed those fraudulent accounts. Fraudulent charges appeared on my credit cards and I had to replace those credit cards. Meanwhile, I was in touch directly with PayPal and learned I had a dormant account with them from several years prior of which I was not aware. Eventually, on XX/XX/XXXX, PayPal closed the account. Allegedly, I owed {$3400.00} in debts I never incurred. I learned this by an email received from XXXX XXXX XXXX on XX/XX/2020.
Company Response:
State: MD
Zip: 20815
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: As an academic who has worked for both XXXX and XXXX universities, I have had a need to keep bank accounts open overseas even though I am back in the XXXX. In order to pay bills incurred in the XXXX, I maintain a XXXX credit card. For several months I used my XXXX bank 's international money transfer service, but it was expensive ( up to 25 % of the funds I was sending ), so I switched to PayPal, using my XXXX-linked email to receive funds, and my XXXX one to send them. PayPal was aware that I had two accounts, in fact, it was their suggestion to resolve the international funds tranfer issue. In XXXX, I sent funds to my XXXX-linked email account and attempted to access my PayPal account and transfer the funds there to my XXXX bank where I was going to use them to pay the credit card bill. However, despite numerous attempts to clear security with PayPal, including providing the security codes they sent to my email, they insisted I was not authorised to access the account without use of a no-longer-in-use XXXX phone number. They offered NO alternative. I filed a formal complaint about the lack of access to my funds. They denied my claim, insisting that the funds had been delivered. THAT was never the issue, as my complaint made clear. Unfortunately, the complaint was made via their online portal and their emails don't seem to include the original text. I have replied to that denial, but as they didn't even bother to address the actual complaint I made, I am doubtful that any change will occur without outside influence. Meanwhile, there is over {$100.00} of my funds I can not access, which might not sound like much, but is quite significant in my life. At present, there are funds in a PayPal account that PayPal will not allow me to access, nor will they provide me with a refund of those funds. This is unacceptable.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2020-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A