Date Received: 2021-01-05
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : //www.paypal.com/us/webapps ... XXXX on XX/XX/XXXX. The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX on XX/XX/XXXX and XX/XX/XXXX, but did not receive the {$25.00} credit as promised from the promotion. The promotion fulfillment window of 5-7 business days has now passed, and PayPal has not credited the reward. I contacted PayPal support, who has been unable to resolve this issue. I appreciate your help in resolving this issue and having the {$25.00} reward applied to my PayPal account.
Company Response:
State: CA
Zip: 94089
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX is the date of the transaction. A {$25.00} payment was sent to the wrong person/account at Venmo an online currency company. The wrong account is @ XXXX this is where I sent the money. The correct account is @ XXXX. I was able to chat with venmo rep XXXX XXXX and she stated in an email that all she needed was the payment could be redirected with the following info ( see copied email from XXXX XXXX. Here is a transcript of your recent chat with Venmo ( ticket # XXXX ). To add additional comments, reply to this email. XXXX XXXX ( Venmo ) XX/XX/2021, XXXX XX/XX/XXXX CST Hi XXXX, This is XXXX from Venmo Support! We spoke earlier regarding a payment you sent to the wrong person. Kindly provide the email address so I can further assist you in having this reversed. If you have any additional questions or clarifications, let me know and I will assist you. Stay safe! Best, XXXX XXXX | Venmo Support I lost contact with XXXX XXXX due to a time lapse/expired session. A person named XXXX XXXX got involved on the 2nd chat attempt and told me the opposite of what XXXX XXXX had told me. ( See email from XXXX XXXX ) Venmo Customer Support Here is a transcript of your recent chat with Venmo ( ticket # XXXX ). To add additional comments, reply to this email. XXXX XXXX XX/XX/2021, XXXX XXXX CST Chat started : XXXX XXXX XXXX UTC ( XXXX XXXX ) XXXX XXXX : I paid the wrong person plz help ( XXXX XXXX ) Team Venmo : An agent will be here to help soon. In the meantime, can you please let us know : ( 1 ) the username/phone number/email address of the person you meant to pay, ( 2 ) the date and amount of the payment, and ( 3 ) the username of the person you paid by mistake? ( XXXX XXXX ) Team Venmo : To make sure you see our response when an agent is available, please enable your push notifications for Venmo. On XXXX, you can enable your notifications by opening your phones Settings > Apps & notifications > Notifications > Venmo. ( XXXX XXXX ) XXXX XXXX : @ XXXX. {$25.00} paid today. wrong person/ @ XXXX . ( XXXX XXXX ) *** ( XXXX ) XXXX XXXX joined the chat *** ( XXXX XXXX ) ( XXXX ) XXXX XXXX : Hi, thanks for contacting Venmo! I'm happy to help out. Please give me a moment while I take a look at your account. ( XXXX XXXX ) XXXX XXXX : XXXX can you call me at XXXX?? ( XXXX XXXX ) ( XXXX ) XXXX XXXX : At this current time, our phone service is unavailable. I am happy to continue assisting you here via chat! ( XXXX XXXX ) ( XXXX ) XXXX XXXX : Hi are you still there? ( XXXX XXXX ) XXXX XXXX : okay can we get it done I don't have much longer ( XXXX XXXX ) ( XXXX ) XXXX XXXX : For this as i have checked the account the person you intended to pay owns the account i suggest to let the recipient contact us so we can reverse the amount or transfer the funds to the right account. ( XXXX XXXX ) XXXX XXXX : @ XXXX was the intended recipient. XXXX is the phone associated with the account ( XXXX XXXX ) XXXX XXXX : the mistaken payment was given to XX/XX/XXXXXXXX. I forgot to enter the XXXX at the end ( XXXX XXXX ) XXXX XXXX : I am the person that made the mistake I am the person sending the money you don't need to contact the person to reverse or send the money to the right account I gave you the correct information of where I want to send the money please do it now ( XXXX XXXX ) ( XXXX ) XXXX XXXX : I am sorry but we can only reverse payment with the recipient request. ( XXXX XXXX ) XXXX XXXX : that makes no sense I sent the money to the wrong person I need to fix it and send it to the correct person check my account XXXX contacting the federal agency in reporting venmo no joke now please ( XXXX XXXX ) XXXX XXXX : there is no recipient request I sent it to one of my daughters friends at their request via text message to me they did not request this on venmo ( XXXX XXXX ) ( XXXX ) XXXX XXXX : I do apologize for this XXXX but that the only option that we can do. ( XXXX XXXX ) ( XXXX ) XXXX XXXX : Looks like I lost you - I'm going to close out this chat now. If you need anything else from us, just reply to the email you receive when I close this conversation. Have a wonderful day! ( XXXX XXXX ) *** ( XXXX ) XXXX XXXX left the chat *** THIS EMAIL IS A SERVICE FROM VENMO. Venmo Customer Support The XXXX XXXX XXXX above is telling me that unless he hears from the recipient? see below comment, ( XXXX XXXX ) ( XXXX ) XXXX XXXX : I am sorry but we can only reverse payment with the recipient request. I do not know who the recipient was or is, the account address is admittedly wrong as I stated above. This is some what disturbing wouldn't one think? My contact info is XXXX/email ... XXXX XXXX XXXX XXXX
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was hired by a salvage yard to run their online work like selling items on XXXX. This small business already had an XXXX and paypal account set up. When I first started paypal had the account that is linked to the business limited. I gave them all the information that they asked for and they took the restrictions off of the account. After a month of selling items on XXXX. Paypal once again limited the account and asked for the same information. After readmitting the same information, paypal shut down the account. After trying to contact them multiple times all I received in response was the same generic copy and paste email. They did not give any reason as to why they where shutting down the account. And when asked why they did not give a response to why. They then proceed to hold the money in the paypal account stating that is can not be withdrawn for 180 days.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I've conducted 3 different sales through PayPal through out XX/XX/XXXX for a total of XXXX of which XXXX we're supposed to be returned to buyer by PayPal since they're holding the money. PayPal is requesting that I pay the money back and fined me {$500.00} for not returning the money that they're holding. On the 1st transaction they requested from the buyer to add {$1000.00} to convert my account to a business account. Seller submitted XXXX which I had to return plus {$500.00} penalty despite the fact of my account been charged and money was paid the money is still on hold. I sold another item for {$5000.00} and they once again requested from the buyer to add {$1000.00} which I have to return although I don't have any of the money that they've been holding for a month.
Company Response:
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2021 our government stimulus payments were deposited in my husband 's bank account. He then used PayPal to transfer my portion to me, but neglected to notice that he had to specifically select " Friends and Family '' and it supposedly transferred as payment for goods ; consequently, PayPal deducted a fee for the transfer. I called PayPal and explained the situation and requested that they refund the fee as there was no exchange of goods. Paypal flatly refused, stating that they did not give refunds for fees regardless of the situation. My husband is XXXX, on daily meds for XXXX XXXX, and not tech-savvy. This is not the first time I have encountered this situation with Paypal, but it will be the last as I will no longer use it as a means of payment. I believe Paypal takes advantage of individuals who can not read or do not understand the fine print. They are less than helpful, bombastic, and unscrupulous.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I used a PayPal feature called 'Pay in 4 ' to purchase boots from an online merchant. This Pay in 4 feature is similar to other online installment loan providers such as XXXX, XXXX, and XXXX, where the the full amount of a purchase is paid by the provider, upfront to the merchant, and the customer pays the provider in four interest-free bi-weekly installments until the amount is paid off. In this instance, the merchant is referenced in PayPal correspondence as SICAP SRL. The total amount for the transaction was {$510.00}, which was agreed to be paid in 4 installments of {$120.00}, due every two weeks. I made the initial payment of {$120.00} at the time of purchase on XX/XX/XXXX and a subsequent payment, as agreed, on XX/XX/XXXX. I returned the boots to the merchant on XX/XX/XXXX and they issued a refund of {$510.00} to PayPal on XX/XX/XXXX, which should have cancelled out any future payments on this transaction and allocated a refund of the funds already paid to PayPal. On XX/XX/XXXX, PayPal refunded the two payments totaling {$250.00} to my PayPal balance, as opposed to the credit card originally used to deduct the funds, but locked my account access to my PayPal balance so that I am unable to get my money back unless I upload a copy of my Government ID. As a side note, this lock was apparently placed on my account due to a suspicion of fraudulent activity, however PayPal has continued to deduct funds from my checking account, debit card and credit cards without concerns or mentions of fraud. This has been as recent as XX/XX/XXXX. Since the refund, Paypal has continued to bill the monthly installments to my credit card, as well as late fees, totaling {$270.00} despite receiving a full refund from the merchant several weeks ago. I contacted PayPal on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX regarding this issue with no resolve. It was supposed to be escalated to management on XX/XX/XXXX - this also has yielded no results. The Case ID for the escalation is XXXX. I have not received any help on the phone, instead I am bounced between representatives who are unable to answer my questions let alone assist and PayPal has made it so that I am unable to seek resolution using their online resolution/dispute feature on their website. Not only has this matter been handled poorly, PayPal is fraudulently deducting funds from my account as well as holding my refunds XXXX under false pretenses. I have filed a dispute with my credit card company and I am further examining PayPal 's actions towards my account to determine if additional complaints with the FTC and SEC are appropriate. I've enclosed documentation that illustrate the transaction history between PayPal and myself in reference to this particular transaction.
Company Response:
State: MD
Zip: 20912
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I was searching the web for a set of XXXX XXXX XXXX XXXX for a XXXX XXXX and came across a website called XXXX which had them listed for {$44.00}! I went to purchase the item using PayPal to protect my credit card information. When the information on PayPal to complete the purchase was show the payee 's information was different than the information shown on the website for XXXX. Information shown on website says the owners name is XXXX XXXX but the name shown on the PayPal website is XXXX yet the email address shown for XXXX is XXXX not the one shown on PayPal also the item is shown on PayPal as XXXX XXXX! The XXXX is shown as the the SKU number for the pickup listed on XXXX website but on PayPal it didn't show the items as XXXX XXXX XXXX XXXX XXXX it showed XXXX XXXX I did not have any idea what a XXXX is unless it is a XXXX knock off. I also noticed that on the XXXX website contact information there is an address shown but the street name is missing a sure sign that it was a scam site. Upon seeing the information on the seller shown on PayPal did not match the information on the website I closed the browser to prevent any type of down spyware or malware being downloaded to my computer. At no time did I click on anything to complete the transaction because I believe it to be a scam website! A little while later I was checking my email and found an email stating that there was a PayPal charge for the purchase. I contacted PayPal and told them I never made the purchase yet a few hours late I get a reply form PayPal stating based on my purchase history I did make the purchase, yet I have received no order conformation to show this purchase was made from anyone or company other than PayPal!! And at no time has PayPal contacted me asking for any more information or anything else just they have concluded I made the charge. I see nothing to show they contacted the business! I went to went to appeal this following the directions on PayPal 's website and provide screenshots of the information showing the XXXX website information is different than PayPal and there is no way to appeal it! I did send an email to PayPal concerning this including the screen shots and have heard nothing bac. Also it appears that after PayPal decided that I did make the charge they again charged my account again to the same seller for the same amount!!
Company Response:
State: AR
Zip: 72076
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Paypal.com sold a debt for {$270.00} to a collection agency, XXXX. I was able to prove to Paypal that the debt was not mine, Paypal agreed in writing that the debt was not mine and that they would cease all debt collection actions against me. I shared this info with the collection agency XXXX. XXXX did not respond to me ( I sent certified letters ) - but instead sold this debt to another collection agency, XXXX XXXX - which has forced me to start the process all over again. I'm concerned that even once I prove this debt is not mine, the current debt collection will just sell the debt and force me to repeat the process.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I transferred money out of my Venmo account balance to my checking account. What I thought would be a very easy process as the service is advertised as an easy way to send money. The next day I received an email stating that my account was restricted due to recent activity that triggered some security alerts. I contacted Venmo to fix this and they advised that it would take 15 BUSINESS DAYS so at least 3 WEEKS for someone to contact me back to even begin the process of fixing this error that Venmo has made. The money I transferred out was to pay my mortgage. Needless to say, I can not tell my mortgage company they will have to wait at least 3 weeks to get their money, so how is it okay for Venmo to say the same thing to me? It's not and it's despicable that action is not taken against these corporations for these horrible practices.
Company Response:
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the evening of XX/XX/2020, I sat down at my computer to find my computer being hacked. The hacker had placed order using the XXXX XXXX, XXXX and XXXX websites.. I was refunded for all these transactions by either my bank, credit card company, XXXX or PayPal. However, three separate money transfers from my PayPal account, dated XX/XX/2020, were made through PayPal and XXXX, to an XXXX XXXX for a total of {$650.00}. I do not know XXXX XXXX. I do not have a XXXX account nor have I ever had a XXXX account. I reported these fraudulent transactions to the PayPal Resolution Center. My claim was denied and then referred to PayPals Escalation Team, but I was told that the transfers were not unauthorized, which, of course, is not true. I started receiving threating emails from the hacker and filed a Police Report with the XXXX XXXX XXXX, California Police Department ( Case Number XXXX by Officer XXXX, Badge Number XXXX ).
Company Response:
State: CA
Zip: 94080
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A