Date Received: 2021-01-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Ive ran my business through PayPal for over 6 years through the email XXXX. They wrongfully closed my account for what they claimed was violating their acceptable use policy. They said they would hold my money for 6 months and then give it back to me. At the end of XXXX I logged in and saw all the money was illegally taken. In addition, there are over 20+ websites that run the exact same business as me still using PayPal . The bottom line is they illegally stole my money and I wish to purse this in court if it is not return. {$40000.00} USD ; PayPal Posting Date : XX/XX/2020 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2021-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I'm sure you have received this complaint many times, and I'm really curious as to the answer .... How could it be allowed, that Paypal, can allow you to open an account, use it, add money, etc, and then, once they decide they want to look into something ( which is normal ), instead of giving you a notice, ( i.e. " We are freezing your account to make sure everything is ok ), they actually wait until you deposit money into the account, and then freeze it. Then ask for documentation which I'm sure every sends, and then the response is, " OK we'll look into it and let you know next week '' That is actually allowed? Besides the fact that it is incredibly sneaky, it's dangerous ... They are dealing with people 's money, and are allowed to wait till they have your money, freeze it for a week? And not to mention, they aren't even open 24 hours a day .... And it's almost impossible to actually talk to anyone .... Just seems like they should be more regulated ... .And I've seen this same complaint 10000 's of times it seems .... But, I'm sure they just get away with it because of " good reason '', so they continue to do it .... XXXX forbid, one time ( just once, cuz every other time I'm sure is legitimate ), they do it for the wrong reason, they could really cause a problem for someone ... .. Just my opinion ....
Company Response:
State: FL
Zip: 33067
Submitted Via: Web
Date Sent: 2021-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal said they were reviewing me it would take 24 hrs ok then finally released my irs XXXX dol stimulas money then I tried putting it on my cars and it got denied now they said I was being reviewed again it's been days and still got my money in hold I've sent them my drivers license government documents proof of a address and still haven't gotten it I'm gon na be homeless no food my dogs are starving please help me!!!
Company Response:
State: TN
Zip: 37821
Submitted Via: Web
Date Sent: 2021-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: we have used paypal for a few years and this last summer i was sent an email that stated my account was on limited and i was not able to obtain XXXX of my money for 180 days i waited the 180 to come back to my account and they had deposited into their own account and then said i had not followed the user guidelines ... .we sell consumer XXXX everything that i do is by the law - there is nothing not a trace stating that i can not sell XXXX and use the service to obtain funds for transportation again nothing that does not adhere to the law - ive never been told anything other than they won't give my money back. i am a XXXX XXXX and this is absolutely stealing and i really need some help.
Company Response:
State: MO
Zip: 657XX
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I received a letter on XX/XX/2020 from a firm called XXXX XXXX XXXX XXXX stating that they were the new owner and creditor for my " referenced account. '' The referenced account was listed as " PAYPAL ACCOUNT. '' After reviewing my e-mails and PayPal and XXXX accounts, I was not able to determine what the balance was from as I had not received any e-mails from PayPal notifying that I had a balance that needed to be paid. The only notification I received was an e-mail on XX/XX/2020 from PayPal stating that my balance had been sold to the creditor XXXX XXXX XXXX XXXX. The letter sent by XXXX XXXX XXXX XXXX dated XX/XX/2020 states that payment of the amount of debt must be paid within 30 days to avoid reporting on my credit report, and subsequent damage to my pristine credit history. The reason that I am writing a complaint for fraud is that balance in question had already been paid to XXXXPayPal in XX/XX/2020. There was not attempt by PayPal/eBay to notifying me of the balance they sold to XXXX XXXX XXXX XXXX of " Balance : $ XXXX '' as stated in the e-mail they sent notifying me of the sale of the balance on XX/XX/2020. While I was initially unaware as to what this balance could be when receiving the letter from XXXX XXXX XXXX XXXX, I determined that it was from the sale of a pair of shoes on XX/XX/2020 and the associated fees with the sale that created the alleged past due balance were paid prior to my transfer from XXXX to my bank account. In this case, I believe that PayPal and XXXX XXXX XXXX XXXX are both fraudulent operators. PayPal 's fraudulent activity including the sale of accounts receivables to XXXX XXXX XXXX XXXX in which they had already received payment from the initial customer. I believe that XXXX XXXX XXXX XXXX is behaving fraudulently by knowingly pressuring customers of PayPal who have had their fraudulent " balances '' sold to XXXX XXXX XXXX XXXX to pay these balances immediately due to the creditor 's threat of causing of harmful implications to consumer credit reports and scores if their payment is not made within 30 days of notification of the XXXX XXXX XXXX XXXX 's ownership of the balance and request for payment.
Company Response:
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and my email associated with my PayPal account is XXXX My PayPal account was limited for 180 days and after the 180 days I struggled to link my bank and card to withdraw my funds. I contacted a PayPal customer support agent by name XXXX which she assisted me to link my card which I was able to withdraw {$6000.00}. I still have funds more than {$4000.00} and PayPal has not allowed me to withdraw these funds. Whenever I want to withdraw my remaining funds, PayPal will say " Sorry we couldn't confirm it's you ''. I previously withdrew funds to same card and now I want to withdraw again and PayPal is saying they couldn't confirm it's me. I have contacted different PayPal customer representatives who told me to wait for 48hrs and I waited without any solution. It's more than few week and the issue is not resolved. I need my money to pay bills. PayPal limited my account for 189 days and they sent me email telling me my funds are eligible for withdrawal, but why is it that when I want to withdraw upon logging in they will tell me they couldn't confirm it's me. The supposed to send a code to my email or phone number to confirm but they have not and no one from PayPal has resolved my issue for weeks.
Company Response:
State: RI
Zip: 02895
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal Website continually says Cant complete request. Cant get through to a live person to resolve. Corporate office number disconnects calls
Company Response:
State: CA
Zip: 90275
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am trying to close my paypal account. Paypal says I can not because there is a transaction 'in process. ' That is false by any reasonable definition of the term. I can prove the following about the transaction claimed to be in process : 1. Seller sent a shipping notification 2. The item purchased was delivered and is in my possession 3. My bank statement shows funds for the item were transferred 4. Paypal itself does not mark the transaction as 'in process ' in the 'activity ' menu showing all transactions I am attaching an invoice from the seller showing a transaction status of 'shipped, ' which I have confirmed on the phone with the seller indicates the transaction is considered complete from its perspective. I can provide further documentation that funds have indeed left my bank account for this purchase. In fact those statements are true for ALL transactions listed on my paypal account, with appropriate qualification for statements 1, 2 depending on the nature of the item purchased. Attempts to resolve with paypal : 1. Multiple online message conversations with customer service, for which I have records 2. Two phone conversations with an actual paypal employee via their customer service line Paypal 's responses have been at times nonsensical, at times conflicting, and always have ignored the basic fact that I can show every party to the transaction considers this transaction closed. As an aside, and possibly the subject to another complaint : The following is the reason I was trying to close my paypal account to begin with. Paypal abruptly removed my bank account, my main source of funds for the service. Once again, its explanations for doing so were difficult to come by in the first place and, when given, were nonsensical. For example, paypal suggested my bank had changed its routing number causing the failure and removal from paypal. But that is not true ; I used the same bank account to transfer funds just days before ; there were ample funds in my account for all purchases I have attempted to make. Paypal via customer service message app claimed it would resolve this issue by scheduling a call with me. That has not yet occurred after about a week, as of this writing. A quick check of the paypal XXXX shows this service summarily abuses customers, and that has been my experience. A poorly maintained, poorly operated service that does not deserve anyone 's confidence and should be more tightly regulated. Thankfully I do not need to use this service, e.g. for my business, and will get out as soon as able.
Company Response:
State: NC
Zip: 27701
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX in XXXX XXXX, MN, are pursuing a debt in the amount of {$2000.00}, that was due to identity theft, and my personal and family accounts being compromised/stolen. My own credit cards and family 's credit cards, along with my checking account, were compromised and were used to fraudulently send funds to and from our PayPal accounts and then withdraw them, particularly my PayPal account. My lawyer has contacted this firm.
Company Response:
State: NY
Zip: 11510
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Dear Sir/Madam I'd like to make a new complaint but there was no similar case so i will tell you here. I used Paypal XXXX ( Online payment service ) service but one day they emailed me that My Paypal account is permanently limited. They told me, I did not follow their regulation so they will hold my fund for 180days but after 180days they did not release my fund and just took it from my account. Total amount is USDXXXX approximately. I can not believe why this is happening. I called their customer center and finally they told me my fund ( USDXXXX XXXX is transfer to Paypal as damage fee. I can not understand and this is criminal. Pls help me to correct this issue. Attachment Paypal email 1,2 : This email is showing that my account is permanently limited and hold my fund 180days. Paypal Login : This screen i can see when i log in Paypal. Paypal transfer money : Paypal took my money without notice. I am not sure if this is right place but I need your help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A