Date Received: 2020-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is a recurring issue where Paypal freezes the funds of a seller on XXXX months after a sale and shipment. They claim the buyer has opened an unauthorized transaction complaint. Such a complaint is solely between the buyer and Paypal around the security of the Paypal account. It does not involve the seller as the seller ships an item when Paypal instructs them to. Paypal should not involve the seller when a completed shipment is evident. The seller should not lose money or have it frozen. Paypal engages in aiding and abetting its customers in perpetrating fraudulent transactions against sellers of goods on XXXX and illegally seizing funds from sellers. I sold an item to XXXX XXXX of XXXX FL on XXXX in late XXXX. They made their payment to me via Paypal. On XX/XX/XXXX, Paypal sent me an email saying the buyer claims the item purchase was not authorized by them. Paypal wanted me to provide them tracking information of the item, even though they have always possessed this information since the time of shipment, and i can see it on their site. Additionally the buyer should have made such a claim through ebay if their claim is legitimate, which is what paypal 's own process says to do for ebay purchases. But Paypal allows its customers to not follow the documented process. And they ask the seller for data they already possess and display. If the seller fails to respond, they lose the money automatically, even if they believe the issue is already addressed by the fact paypal already has the data. Paypal has seized my funds even though the item is shown as being delivered, and Paypal and ebay both originally advised me of the sale and where and to whom I was to ship to, which means it was authorized. Paypal already has all the info they request from me and can remove me from the matter, though I never should have been a party in the " dispute ''. However, they have a process in place where i would lose the money if I had failed to " respond ''. Government needs to stop this process which has many sellers have money stolen from them by paypal in conjunction with buyers committing fraud. I have a lot more to add to this complaint, but the form to submit only allows so many characters. Please reach out to me for more information, as this is absolutely a process that Paypal uses to assist buyers in defrauding sellers, and has refused to change their process. I have had this happen before with paypal. Paypal Case ID XXXX Original transaction ID XXXX
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On around XX/XX/XXXX of 2020 I authorized unemployment to make a direct deposit to my PAYPAL Inc. Account in the amount of {$560.00}. PayPal accepted the deposit and then immediately froze my account and said they wished to longer do business with me. My account was " closed '' and they said that any balance on my account would be held for 180 days. I had used my account for various purchases from where I had deposited cash to my account. I've never had money deposited from anyone buying anything from me. So there would be no reason to hold my money for so long to allow a customer to dispute a purchase from me, since there never was one. The {$560.00} balance in my account is from my unemployment benifits, so obviously I need that money and have since XXXX. I have tried persistently to get in touch with PayPal and resolve this matter to no avail.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Woke up to multiple rapid unauthorized transaction alerts for XXXX each on my PayPal, at XXXX the night of XXXX day, that was also fraudulently hitting my main XXXX XXXX account because it had to be linked, and only stopped just short of taking every dollar I own because I called XXXX in time ( after unsuccessfully getting help and reporting it to paypal, within minutes of the unauthorized transactions ) and the nice lady stopped them by freezing the account.. It left me with next to nothing, to live on and support my family.. On XXXX, during covid no less.. The transactions are still pending as we speak.. Don't understand why they can't be canceled before these cruel people gain access to the money they stole from me somehow.. Says right on front page of paypal that they protect against unauthorized access/hacking, and just about everything else, it's the whole reason I made a paypal, because it's supposed to be safe. Showed up each time as " XXXX XXXX '' .. Paypal was drained within 4 minutes.. I called them immediately and was hung up on by the machine multiple times with no way to talk to a real person.. All while everything I have was being drained right in front of me.. Called XXXX since I couldn't get help from PayPal, to get it canceled. Nice XXXX lady immediately seen and said they were still continuously trying to hit my account. We froze the account and closed my debit card just in case. She instantly put stop payments for the XXXX transactions and made it right. Just like that. Done, on the XXXX end at least. Unfortunately I XXXX had most my money in paypal at the time because I was recently using it to buy presents for loved ones and I thought paypal was the really safe and protected way to make purchases, Ironically I was even using their extra safe " paypal key '' for additional safety. Tried the paypal resolution center, but it would only say I couldn't dispute.. Tried calling but everytime it just said use the resolution center and immediately hung up, with all 3 different paypal numbers I been calling. Tried their messaging system, no response. Managed to find a paypal email ( no where in paypal gives any real contact information for some reason ) and within five minutes of me telling them what was happening I received an automated denial saying something about suspicious emails obviously written by a machine, and in record time. I was blown away.. The email even thanked me for finding fraud, and then said that the transactions look normal to them. Over 15 hours straight of this and have gotten no where with PayPal except that automated email.. Just don't understand why they can't/wo n't stop the payment while it's pending and before it is completed, or why I can't talk to a person, or anything. XXXX did everything I needed in 5 minutes. And now I'm here.. Come on paypal.. Just want you to cancel these outrageous charges, like you promise to. XXXX took all of 3 minutes to keep my account safe.. Please help me out here. A simple cancel payment, human reply, anything. They took everything that not only I have to live on, but my loved ones as well.. Sad and cruel..
Company Response:
State: WA
Zip: 98375
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold an item in person and utilized PayPal as a payment method in the amount of {$2300.00} for an XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/2020. There was no issue with the product and the buyer and I had amicable contact post-purchase. However, On XX/XX/2020, the buyer reported our transaction as being unauthorized, over a month after purchasing the item from me. PayPal sided with the buyer despite evidence of an agreement and transaction. At no time did PayPal contact me to hear my side of the story. I currently have a negative balance of {$2300.00} in my PayPal account and also do not have the product that I sold.
Company Response:
State: NY
Zip: 11364
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I am a PayPal user. PayPal limited my account since XXXX and they said they will force me to wait for 180 days before they could allow me to have access to my money. I accepted it and waited for 180 days. PayPal sent me an email on XXXX XXXX, 2020 that my funds are eligible for withdrawal and they said I could transfer it to my bank. When I signed up for a PayPal account, I didn't link a bank account or my debit card to my PayPal account. Currently I have {$10000.00} available for withdrawal in my PayPal account but PayPal does not allow me to add a bank account or card to withdraw my funds. They said said that after the 180 days I should be able to withdraw, but the 180 days is over and PayPal sent me an email asking me to withdraw my funds but then they don't allow me to link my card or bank to withdraw my funds to. I need this to be resolved and for PayPal to allow me to link a bank and a card to my PayPal account and withdraw my funds
Company Response:
State: RI
Zip: 02895
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Thy have frozen our account multiple times. We've submitted required paperwork and they have un-frozen it, only to later freeze it again. They have pulled money from out bank account and continue to attempt to hit our bank account for charges even though we have told them to stop.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2020-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX. My complaint is about PayPal. I have a PayPal account. On XXXX, my oldest daughter got funds to assist her and the family through the state SBA but since she doesn't have a bank account because she is about XXXXyears old, so I used my PayPal account to receive the money. I was able to withdraw some, but PayPal later freeze my account with more than {$37000.00} on it. PayPal said they noticed attempt for me to withdraw funds all the time. But the question is, was the money not to be spent? PayPal has not given me an answer to this. Well, I reached out to them several times and it takes them time to respond. I have been in communication with a Lady who said her name is XXXX XXXX from the office of executive escalations and promised me that my funds would be held for 180 days after that they will give me instructions on how to withdraw the funds. I agreed. My issue is, I didn't add a bank account to my PayPal and the few cards I linked to my PayPal as at that time are all closed. I reached out to XXXX XXXX and asked her to allow me to link a bank or a card to my PayPal account so I can be able to withdraw my funds after the 180 days but she didn't give me a satisfactory response. I also asked her to assure me that I will be able to link my bank or card to my PayPal account after the 180days is over so as to withdraw my funds and she didn't respond. I told her I will not accept a cheque/check as I have read bad reviews about a cheque from PayPal and as such it is necessary they allow me to link my bank or card to my PayPal account so that after the 180days is over, I can withdraw my funds to my bank. I also told XXXX XXXX that I am considering traveling to XXXX next year for a job in XXXX and as such, it is necessary I link my American bank or card to my PayPal account now when I have not travelled. The 180 days will be completed before end of XX/XX/XXXX according to PayPal, but I was considering traveling to XXXX ending of XXXX or first week of XXXX. So it is necessary for me to link my bank to PayPal now because I can not receive a PayPal check/cheque when I'm in XXXX but if my USA bank or my US card is linked, I can withdraw my funds to it irrespective of where I will be. XXXX XXXX said I can contact customer support on a later date to assist me in linking my bank. So on Wednesday XX/XX/XXXX I contacted PayPal and spoke with someone and they said I can only request for a check/cheque after the 180 days is over. I was also having issues with logging into my PayPal account but the customer service representative helped me and resolved it when I spoke on the phone and I can now access my PayPal account. My only issue with PayPal at the moment is for them to allow me to link my bank account or my card to my account or for them to assure me that I can link my bank or card to my PayPal after the 180days is complete.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2020-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-25
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I sold items on XXXX platform and buyers has received the items and the normal procedure is to release funds once the carrier confirms receipt of the delivered item by a online tracking system which connects to XXXX, paypal, and the carrier site. Since my prior complaint against paypal my account funds are being held although it is not common practice to do so. I am unable to remedy a solution by contacting paypal or XXXX. The funds are being held and I am being told they are not being held although I have not received any funds and the funds appear in my account with a unnecessary hold placed on these funds.
Company Response:
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I filed a chargeback request with my bank and with paypal under the seller protection policies of paypal as we paid {$6500.00} for digital marketing services that were never delivered. Below is a full copy of our complaint. We still have not received a refund. XXXX XXXX XXXX XXXX Claim Summary I am extremely unhappy and frustrated with this entire process and am prepared to file followup complaints with the XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorneys General Office if need be. After putting much thought into this I have decided that it is in the best interest of my company not to move forward and hereby request a full refund for the two payment amounts of {$4000.00} and {$2500.00}. I have outlined my perspective below and reasons for taking such action. From the start of this project, constant excuses and delays were made as to why delays were taking place and things going on in the owners personal life. It is not my place to judge someone from what is happening in their personal life but when it comes to business it is no excuse. Under the projected goals section of the Scope of Work Contract the following promises have not been met. I will outline the Goal verbatim from the contract and then what work, if any, was actually completed. Goal # 1 As Stated : Create Customized Funnels Through Click Funnels For All Of The Brand Elements Of The Credit Connection. Goal # 1 Result : Few funnels were created, and the ones that were created were thrown together by what looks like a first grader. The funnels are one of the most important aspects of this whole project and after seeing the initial work, I was extremely displeased. Most certainly funnels were not created for all of the services we offer as promised in this portion of the Scope of Work. Goal # 2 : Create XXXX, XXXX, and XXXX XXXX XXXX. Goal # 2 Results : Business credit and credit repair ads created, no ads created for funding, credit building, or aged corporations. The ads that actually were created performed terribly and XXXX claimed it was a XXXX issue, however when I hired another company to complete this task they accomplished it easily and quickly, making no blame to XXXX. Goal # 3 : Create An Optimized Keyword Strategy For XXXX XXXX Goal # 3 Results : No Keyword Strategy was ever created Goal # 4 : Create Campaigns For XXXX and XXXX XXXX That Will Compel Users To Take Action Via Lead Generation and or Conversion based ads depending on materials provided by client ( webinars, videos etc ) Goal # 4 Results : Few campaigns were created, and none of them were compelling or up to industry best practices. Again, it was as if they were thrown together by a XXXX XXXX XXXX. Goal # 5 : Implement XXXX XXXX XXXX Goal # 5 Results : While this was completed, it was completed by us with little to no assistance from XXXX. Goal # 6 : Implement XXXX XXXX XXXX For Tracking Ad Conversions + XXXX XXXX. Goal # 6 Results : None of this was ever accomplished. Goal # 7 : Create & Maintain The Credit Connection Blog Goal # 7 Results : No blog was ever created nor maintained Goal # 8 : Ensure all appropriate disclosures and compliance related material are set up as applicable to each brands marketing material for each campaign. Goal # 8 Results : None of this was ever delivered to us, as XXXX asked us to do this for whatever reason, which was outside the Scope Of Work Contract. This makes up the review of the goals of this project. If needed, I will more than happily breakdown the Phase 1 & 2 Elements that were not executed and delivered. FINALLY, an additional {$2500.00} was paid for Monthly Management Of Ads, XXXX XXXX XXXX XXXX XXXX ( Legal Review Generation, and Responses ) - {$2500.00}, however no ads were managed, no content was written, and no reputation was managed during this month. I do not wish to argue over this however it is VERY clear that the services delivered and the services rendered were nowhere near what was promised in the scope of work nor delivered near any level of professionalism and industry best practices that meet the verbal, written, and expressed guarantees of the seller XXXX. At this point, because of the delays and excuses, we have decided to seek help elsewhere and hereby demand a full refund in the amount of {$4000.00} + {$2500.00} for a total of {$6500.00} between payments. The transaction numbers are as follows : Transaction ID : XXXX Transaction ID : XXXX
Company Response:
State: PA
Zip: 15317
Submitted Via: Web
Date Sent: 2020-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Sunday XX/XX/XXXX, I woke up to three Paypal email alerts. The first said that I logged in from an unrecognized device, the second said that I opened up a PayPal XXXX Credit Card, which I had not, and the third said I had a pending purchase for {$1900.00} to " XXXX. '' As I had not taken any of these actions, I immediately logged in and tried to dispute or cancel the charge but I was unable to do so. I attempted to contact the fraud department and took the following steps : ( 1 ) Pressed dispute for two other options ( XXXX apple and {$47.00} for XXXX XXXX XXXX trying to flag my account to make sure the pending purchase would be investigated by a human. In the notes section I wrote please investigate the pending charge. This is not a dispute for the charges selected. I got an email back saying XXXX and XXXX were legitimate charges and nothing about the {$1900.00} charge ; ( 2 ) I immediately tried to call Paypal but no one was there the message said " chat with us, '' so I sent a message trying to get in touch with the fraud team ; ( 3 ) Contacted Paypal via XXXX on my account and my husbands account. Started to secure my account by deleting personal information including credit card, bank accounts, addresses, contacts etc. and the fraudulent paypal credit card key. I also separately spoke to XXXX. To research on their end, they wanted the Paypal XXXX and the order number, neither of which PayPal would provide to me. I also called Mastercard ; they could not track the PayPal XXXX that was created to cancel the transaction. I also spoke to XXXX XXXX and Visa and they said the PayPal fraud team must reverse the charge. Finally, I filed a police report about the fraudulent activity and PayPal 's lack of assistance with the matter. The next day, on Monday, XX/XX/XXXX, I received a text message stating that my purchase was declined. I was thrilled and asked PayPal via messenger and XXXX to put the money back in my account because I wanted to transfer it to the bank. However, my account was still at XXXX and the transaction still said pending despite the text. On Tuesday, XX/XX/XXXX, I received a text message that the purchase was declined. I again asked PayPal via messenger and XXXX to put the money back in my account because I wanted to transfer it to my bank account but the account was still at XXXX and the transaction still said pending. '' That evening, I logged on to Paypal and saw the transaction was approved instead of pending. I immediately logged a detailed dispute. On Wednesday, XX/XX/XXXX, I woke up and saw that my dispute was rejected and called the police to file a report for larceny.
Company Response:
State: NY
Zip: 11572
Submitted Via: Web
Date Sent: 2020-12-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A