Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. Ive also emailed multiple PayPal employees and executives about me plaining to file a report of not being able too cash out my funds that I sent to PayPal from my on account. My email linked to my PayPal is XXXX XXXX
Company Response:
State: TX
Zip: 77049
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was lured into a scam by people posing as PayPal XXXX to satisfy a debt on a purchase I didnt make. They asked for location verification thru XXXX XXXX XXXX which I purchased, giving them the code on the back of the cards. They said a {$5000.00} loan had been provided to me from PayPal financed by XXXX and XXXX XXXX. To satisfy the fraud they said I was caught up in would involve the location verification, and loan closing fees of {$500.00} to each bank. They had me purchase a total of {$2400.00} in XXXX XXXX Cards, promising me all the while that this money would be transferred back into my Debit Account with XXXX XXXX XXXX. Once I had purchased the cards for them, I immediately lost contact with them. Once I lost contact I called PayPal customer service and was lured into another scam. This representative said he could refund the full {$2400.00} back into my account. He had me transfer {$3400.00} thru test XXXX Transfers to see if my account would receive a refund. The transfers were real not test Transfers and I lost that money also.
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My wife ( XXXX XXXX ) received settlement from XXXX XXXX XXXX in the amount of {$9000.00} She opted to have the funds sent through PayPal for the so called quick and convenient service. She received the money uploaded her debit card information, she tried to cash out the money but was only allowed to send {$500.00}. So she called PayPal numerous times and got messages stating due to high call volume no-one maybe be able to answer the call and then the call drops. She finally got a representative explained her issue and the representative restored her account. My wife then sent {$5000.00} to my PayPal account then she sent {$3500.00}. I received the money and tried to cash it down to my XXXX XXXX account and when I did that I immediately received an email from PayPal stating that my account was shut down and closed and that I could look at my account but was unable to claim my money or perform any transactions and that they would be holding my money for 180 days/6 months. This is unacceptable, we are in a pandemic and my family needs all of the money that we can get to survive. I currently have an eviction and my family will be forced out of our home. I as well as XXXX XXXX opted to use this service as a way to get the money to us quickly to help us resolve our financial woes, but now we are face with PayPal stealing our money. I have already submitted the requested documents to Paypal and recieved and email staing they will be holding my {$8500.00} for 180 day/6 months! This practice is unexceptable and something must be done about this! I cjoose Paypal as an option and this was a bad choice! Paypal is not a bank its an App os this type of pratice should be out lawed and regulated! I dont need Paypal to hold any money for me my wife and I were entitled to this money from XXXX XXXX due to a Car accident we were in. This was my wife ( XXXX XXXX ) settlement check she opted to have sent to her via Paypal! We are in jeopardy of being evicted and due to the Pandemic our jobs and business has slowed up. Causing or bills to get behind. Our family REALLY need this money! So please help us fix this problem and Reinstate my account so that we can have access to the money {$8500.00} that rightfully belongs to us NOT!! Paypal!!!
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and WITHOUT ANY EFFORT TO PROVIDE EXPLANATION AND SPECIFIC DETAILS OF MY VIOLATIONS. It also froze my hard earned money from my bitcoin trading for 180 days which is clearly a violation of my right and a due process. I explained everything from my side and provided everything they required from me but still to no avail. What they did is a grave abuse of discretion. I am not sure if this is some mistake as I hope it is. I have not been able to get help from them but I learned from an article that I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal especially DURING THIS CRISIS OF PANDEMIC where people like me are doing to survive and to have a life. My email linked to my PayPal is " XXXX ''.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I recently received access back into my PayPal account after providing proof of identity and income now after a withdrawal I have received another limited account status please help me withdraw all of my funds. I do not want to do business with PayPal anymore this is ridiculous
Company Response:
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal limited my account for no reason and will not help me. I already submitted their requirements but still, I can't withdraw my money on PayPal. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just watch on XXXX that I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Complaint against PayPal This was emailed to XXXX at Paypal To XXXX This is my response to Paypal, it will be brief. I have called and emailed Paypal to handle this situation and you have done nothing. Your representatives have told me that the negative balance of XXXX was because of XXXX, I could not add funds to clear up the account until XXXX releases the hold on the account, XXXX stated that it was not their fault the account was frozen its up to Paypal to unfreeze my account. The hold was put on my account by XXXX for a purchase made by a buyer, the buyer made a false claim the product a limited edition photo print arrived damage, yet their is no damage to the USPS postal tube box, and the buyer is now showing damage that could not have occurred to the print it was sealed correctly in the box. Also XXXX policy is for a buyer to contact the seller about a refund, the buyer placed a claim against me before he contacted me, which started this whole process. Also XXXX took the side of the buyer before communicating with me the seller. Also there is clearly marked on my transactions No Refunds. The agreement with myself and Paypal is for my XXXX XXXX XXXX account to be linked to transfer funds to and from my account. Since you froze my account I can do nothing. XXXX held money from me, for another sale, when I contacted them on XX/XX/2020 they stated they are no longer using PayPal as a method of payment, and told me to list a bank account with them for payment. I asked about Paypal and they stated I could keep it open or close it. I listed my bank account with XXXX and the payment was made, now Paypal no longer needed, I removed the XXXX to my bank account getting ready to close my account. Then the buyer placed a complaint on the purchase which caused me to have a negative balance. The complaint is still ongoing. Then on XX/XX/2020 you allowed XXXX to access my bank account for XXXX, I did not authorize this payment, you removed funds from my account without my consent. Another bank account was set up with XXXX there was no reason to go through PayPal and further complicate this mess. I will not pay the XXXX you removed from my account without my permission. Also I am under Covid 19 financial hardship which you have made worse by access my account without authorization. Now I have to close bank accounts because of your illegal removal of funds, I am working with XXXX XXXX XXXX presently, but now to fix this mess it is costing me more money than the print is worth, I am losing money. Also I have stated I contacted you and XXXX numerous times, go listen to the phone call tapes, so dont insult me by telling me to contact your useless customer service, and all the rest of the XXXX you indicated in your response, you and XXXX started this mess fix it. If you are serious about a resolution to this mess, you can contact me by email at XXXX or call me at XXXX XXXX. If not do as you do, which is nothing. Oh and did you wait until XXXX XXXX XXXX to send a response to my complaint, to frustrate me more. Happy New Year. Paypal never contacted me all I received was a collection agency attempting to collect the amount they say I owed, by making continuous harassing phone calls. XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 77406
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting back my money. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: TX
Zip: 77075
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting my money back. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A