Date Received: 2021-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: NC
Zip: 27701
Submitted Via: Web
Date Sent: 2021-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I changed my Unemployment direct deposit information to direct deposit my unemployment benefits to my PayPal account. This was the first time I had my unemployment benefits get deposited to PayPal. I had my unemployment benefits deposited into my PayPal account on XX/XX/XXXX. The direct deposit was in the amount of {$230.00}. I opened my PayPal account in XXXX and never used my account until I had my unemployment benefits direct deposited into the account. As soon as I received the direct deposit, PayPal put a limitation on my account. Which prevents me from being able to withdraw the {$230.00}. The reason for the limitation they said, was because they had suspicion my account was being used against their policy. Which is not the case since I did not complete any transactions with the account up until I received the direct deposit. So they requested me to send them a picture of my drivers license which my name and address matches my account. They also wanted a bank statement for the debit card that was attached to my PayPal account. But I was unable to supply the bank statement since i added that card back when I opened my PayPal account in XXXX, and the account has been closed for a couple years now. So I told them they can just delete the card from my PayPal account to help resolve the issue. After I sent them that information, PayPal responded stating they put a permanent limitation on my account and I wont be able to access the {$230.00} that is in my account, for 180 days. They said after the 180 days, they will email me, letting me know how I can go about withdrawing the funds in my account. I am in desperate need of my funds to help feed my family, and every time I try and call them and try to resolve this issue and have them issue me a check for my money in my account, they say there is nothing they can do and I have to wait 180 days and wont tell me exactly why my account is permanently limited. I am willing to provide whatever documentation they need to resolve this issue and withdraw my funds. They should not just be allowed to prevent me from accessing my money for absolutely no reason. And why should I have to wait 180 days to receive my money? I have tried everything to work with PayPal to resolve this issue for weeks, and they are not willing to budge at all or release my funds until after the 180 days. I just want to be able to withdraw my funds, and they have no right to prevent me from accessing my own money. I read online when researching this issue, and they do this to a lot of people, which is not okay, especially during a pandemic when people are in desperate need of money.
Company Response:
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal frequently. My email linked to my PayPal is XXXX I have money on my account that was supposedly subjected to bring held for 180 days ( 6 months ) and Ive recently received a email saying my funds were available to transfer because the 180 days were up and now Im still having trouble transferring my funds. This is making seriously depressed Ive submitted my ID, bank statement, the statement is linked the bank account thats linked to my PayPal. I have done everything I could on my end. Theyre just giving me the same automated script I am not getting no real help and everyone is complaining about this same issue in every forum, website and PayPal community
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Back in XX/XX/2020 I received an unemployment payment from the Ga DOL to my new Paypal account. They first limited my access to my account needing proof of my identity to which i complied. 24 hours later I got a notification stating that I no longer receive Paypal services and my funds would be held for 180 no explanation. I still do not know why. It has now been 2 months over 180 days. I call frequently to check on my status and have not been able to be helped or withdraw funds. All customer service agents say that my account has to be reviewed but no other information. The GADOL payment is the only activity on the account! Except withdraw attempts.
Company Response:
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal let hackers steal my money. I had an issue transferring money to my bank account. I had just gotten laid off with no unemployment comp. In the pandemic with XXXX kids. Someone sent me XXXX dollars via PayPal couldn't get it to transfer, so I then tried to contact pay pal. Could only find email. Very upset needing someone to talk to at PayPal. I searched PayPal phone support.. and up came a phone number. I proceeded to call. The guy asked me to download an app called any desk. He then took the money from my PayPal account and bought a gift card to XXXX play for XXXX dollar. Him knowing there policy that nothing would be done about it AT ALL. At the time I sent PayPal the phone number the guys XXXX XXXX info screenshog of date and time called. Proof the system denied my transfer 3 times. Nothing done
Company Response:
State: MO
Zip: 63028
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Attempted to cancel the account online at my settings but PayPal would not allow me to cancel. Said I must call the company which I have attempted to on two occasions but the wait times are hours. PayPal is doing everything they can not to take my emails, calls or allow me to close my account despite the balance being {$0.00}.
Company Response:
State: SC
Zip: 29926
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX : Paypal limits my account with a balance of {$8200.00} USD - no funds can move in or out of the account. They ask me for various documents to confirm the identity of my person and business, as well as information on some transactions which I immediately provide in full. XX/XX/XXXX : Paypal denies my documents and explanations describing the products/services and states it can not be accepted. My account remains locked and I still don't have access to my funds. I am sent the following form reply : " At this time, the limitation on your PayPal account can not be removed until the below issues are resolved. To help us resolve this, you will need to : - Describe the products and/or services associated with your PayPal transactions. Please refer to : - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXX - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXX - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXX In response to this, I send in the requested info again, with descriptions and links to the highest level of detail possible. I also call Paypal 's phone line asking why my responses are being denied and what I can be doing to rectify the situation. They tell me they don't have a way to contact the compliance department responsible for making the decision, and tell me the best they can do is to make an educated guess about what they might want. Upon asking for a way to reach the compliance people myself, they tell me that they do not accept customer phone calls and will only accept communication and documents uploaded directly to PayPal. XX/XX/XXXX : Through email, Paypal informs once again they can not accept my responses and the limitation on my account can not be removed. My account remains locked and I still don't have access to my funds. I have repeatedly offered different explanations, documents, and screenshots 4 times, yet Paypal only sends automatic robot responses saying the limitations on my account are here to stay and that my responses were not good enough with no further explanation. They are holding my funds hostage.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal has limited my account for 180 days without any good reason holding all my money frozen. After the period they still refuse to send my money. Paypal first limited my account saying that they need more infos to verify my account, I have sent all the infos to them including tracking numbers of all orders. After their review they decided to limit my account for 180 days holding all my money ( which is around XXXX British pounds! ) I couldn't neither accept or withdraw my money from my account, basically they have broken my business I have long worked for! I have tried to contact them many times regarding this issue but their robotic answer is always the same. I had advertising money that I needed to pay plus my supplier invoices to pay, once they froze my account, I couldn't continue running my business and even I had to borrow money from family/friends to pay my bills! The problem doesn't end here! 180 days have already passed and I got a message from them saying that they let me withdraw XXXX pounds from my Paypal account and they will still held the remaining amount for some time. I have tried to withdraw my XXXX pounds but they wouldn't let me! At first I thought there was some problem with my bank account, so I have tried to add my credit card and my other bank account but they wouldn't let me! After waiting all this time and they still refuse to let me add my bank account in order to withdraw my money!! This is clearly a scam! I have tried again to contact their support in order just to let me add my bank account but again they reply with a standard robotic message saying that the decision of limiting my account is final. Nothing related to what I sent which is basically the problem I am getting when I try to add my bank account! They not only shut down my business but after all this time they still refuse to let go of my hard earned money!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: After a sell on XXXX my funds were held in paypal pending documentation/id verification. I submitted all the exact, legal and valid documentation required just to have a permanent restriction placed on my account, which makes it impossible for me to access my money for 180 days. It seems illegal to hold my money. I called paypal and sent emails to figure out why my money was being held or why the limitation had been set after complying with all requests. No one has been able to give me any sort of reason. I don't want the account back at this point.. I just want access to MY MONEY! There is {$330.00} being held for a purse that has been sold and no longer in my possession so paypal has committed theft as far as im concerned. Transaction ID XXXX XX/XX/2020 2020
Company Response:
State: OK
Zip: 73521
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Email address associated with my PayPal account is XXXX My name is XXXX XXXX and I will attach my ID here too I will attach the error message i got when I tried to access my account too. Whenever I want to log in it says " We are sorry, something went wrong on our end '' I have tried for months without success and whenever I tried to reset my password, it will send a code to my phone number which is XXXX but when I put the code correctly it will say " Something Went Wrong on our end '' This has repeated for months and I am not able to access my PayPal account with over {$2000.00} I contacted a customer service representative on XXXX known as XXXX and the response I got didn't help any issue as he was very rude. I need PayPal to resolve this and also to allow me to add my bank or card to my PayPal account so as to withdraw my funds. I need to be able to log into my PayPal account so as to see my balance because I believe PayPal might have taken it to themselves as I have read thousands of other complaints from other PayPal users how PayPal take people 's funds.
Company Response:
State: OK
Zip: 73036
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A