Date Received: 2021-03-13
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I have received a PayPal Cash Mastercard, which I have never applied for. When trying to call the number provided on the card for XXXX XXXXXXXX XXXX I am getting an automated message " that my problem can not be resolved over the phone, please send us a message and we will address it in appropriate way '' and the system kicks me out without any instructions where to send a message. PayPal website does not provide any help on the issue either. So, I am trying to find out why the card was sent to me, who and when applied for it in my name. And I need this card to be cancelled ASAP. Thank you.
Company Response:
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The paypal locked my account for no reason. I have around XXXX on it, and I can't access it. I sent them many messages, but they did not answer. Due to this I would like to get a refund.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Problem with customer service
Subissue:
Consumer Complaint: Paypal locked my account on which I have XXXX. I tried to contect them, but they are avoiding my emails.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Sold an item on Paypal in person, Buyer paid in full using Paypal account and release funding immediately because of in-person sale, Paypal is holding funding and refusing to release funds for 21 days I've contacted them over the phone over 5 days ago that stated they would release funds but still on hold. I've called them today which their system says they are open on weekends till XXXX XXXX, but the call is disconnected saying call back Monday-Friday when they message saying hours of operation also on Saturday and Sunday.
Company Response:
State: FL
Zip: 33625
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: iam new account to binance. i sold XXXXusdt ( value of XXXX ) to a " verified merchain '' in XXXX on XXXX. XXXX transaction was hold, but than soon removed. everything seems fine, and i release the coin. XXXX XXXX after the crypto is released, the buyer claim that he never received the item. " Your buyer filed a claim. The buyer stated that they never received the item. Please help us to resolve this issue by logging into your Resolution Center and providing us with any information that can assist us with our investigation. Please understand that until our review is complete, we will hold any funds associated with this transaction. XXXX XXXX has requested a refund of XXXX EUR. Transaction Details Case number : XXXX Transaction date : XXXX XX/XX/2021 Transaction amount : XXXX XXXX Your transaction ID : XXXX '' XXXX XXXX the case is closed " We've closed this case Transaction details Case ID XXXX Buyer 's name XXXX XXXX XXXX XXXX email XXXX XXXX 's transaction ID XXXX Transaction date XXXX XX/XX/2021 Transaction amount XXXX XXXX Your transaction ID XXXX Dispute amount XXXX XXXX '' XXXX XXXX the buyer has changed the reason for this case. The buyer stated that they did not make this purchase. XXXX paypal decided the case in my favor " We've decided the case in your favor If there was a hold on this transaction, it has been removed. '' XXXX the case is opened again after decided for my favor. We're writing to let you know that a payment you received was reversed by the sender 's financial institution. Although we're required to return the transaction amount to the sender 's financial institution, we don't debit your PayPal balance if the transaction is covered by PayPal Seller Protection. We'll accept any documentation that shows the shipping date, the shipping address, and official acceptance ( like a postmark or receipt ) from the shipping company. Proof of delivery is an acceptable alternative to proof of shipment. XXXX paypal decided that Transaction not covered by PayPal Seller Protection We completed our review of the case outlined below. Unfortunately, we are unable to reimburse you because the transaction was not covered under PayPal Seller Protection for the following reason ( s ) : We were unable to verify the delivery information you provided. and my account was charged for negative for no reason.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: PayPal calls 6 times in a span of two hours everyday, approx every 30 minutes. I've communicated I will pay what's owed when I receive pay check in approx two weeks. Have started new job.
Company Response:
State: IN
Zip: 474XX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got a email from paypal yesterday stating that they decided to end my account for what ever reason and then goes on to state a refund I have been waiting for for 5 months is sitting in paypal with a 21 day hold not they decided to make it 6 months. They only doing this because they sold paypal credit to XXXXXXXX XXXX in the middle of a bunch of packages from XXXX missing and not getting to me. They said because they tracked to washington dc that I must have gotten them in MN. They refused to refund my money for purchases I paid foir thru them and I was told by 2 separate paypal reps to sign up with a new email and use a different card. I never got a letter saying I was limited at all they took away the paypal assurance and ripped me off for total maybe XXXX or more. I had also been told to deal with this outside of paypal> Those were the very worlds well thats what I did called my bank and told them what paypal did and they reversed the charges. They would have done the same thing and I waited as long as I could without loosing my right to have the bank do that. They have no reason to put a hold on my refund from 2018 that I just got sent to me from XXXX. They were paid long ago for those funds and I have never ever been told a thing like the guy from p0aypal cooperate is stating. I had paypal close my last account and had to demand they did it. I had to wait the required amount of time to close it while still using the account as they took away warranty there was XXXX risk to them. They just charge the seller back that never got me what I paid for. and had no tracking numbers to show I got anything. They sold my paypal credit to a bank and never even looked into the items I didnt get. Who cant follow there own rules, paypal. But to act like a XXXX year old refund as hostage so they can feel big thats wrong. I hope CFPB does a number to paypal this round in court. Paypal is out of control ; and so rude to Americans and back XXXX sellers when there in the wrong.
Company Response:
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have had my PayPal account for 20 years. I logged in on XX/XX/2021 and 2 minutes later I get a message saying my account has received permanent limitations. When I call to figure out whats the problem, they cant give me an explanation. I have not had and transactions since middle of XXXX. Their attitude is basically just oh well. This account has been important to me from the beginning and I have done my best over the years to make sure I dont do anything to warrant something like this and it happens anyways. The reason I even logged in that day was to get the info to have my social security check direct deposited to the account. 20 years means nothing to them apparently!!!!!
Company Response:
State: TX
Zip: 781XX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account/permanently limited and the payments to me is on hold for the reason that I am underage but I am already XXXX years of age, and I already submitted the copy of my driver 's license for my verification. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal as my payment option for my XXXX XXXX to the client thus it's an intangible item And a non shipment transaction. The goods and services Delivered and used to the client is an electric format.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A