Date Received: 2021-04-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: PAYPAL , INC . Account is XXXX XXXX XXXX is name I have other paypal accounts. I have {$270.00} stuck in this paypal account - they refuse to release it to me. One representative from paypal told me to chargeback the original transaction which was {$940.00}. I just want my {$270.00} - they want to hold it for 180 days. I have verified accounts with ID. This is not legal.
Company Response:
State: CA
Zip: 91403
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: This new complaint is related to the improper closure of PayPal complaint XXXX. PayPal 's response was that the complaint was a duplicate of Venmo complaint XXXX and the case was closed without resolution. The fact is that we are the victims of a fraudulent activity from BOTH Venmo and PayPal and thus opened two separate complaints. Please see either of the complaints above for details of the crime committed. In addition, I have attached the written testimony detailing the crime as well as copy of the police investigation that has been opened. Venmo resolved the issue by restoring the {$900.00} that was fraudulently taken from us back into our account. The communication below from Venmo ( written via the parent company PayPal ) explains this decision. We expect the same resolution for the {$920.00} that was fraudulently taken for us via PayPal. Again, this was not a duplicate complaint. Rather, neither Venmo nor PayPal had the proper protections in place to protect their consumers from criminal activity. While we are pleased with Venmos resolution in the matter, we expect the same action of PayPal, especially since PayPal is the parent company of Venmo. XXXX ( Venmo ) XX/XX/XXXX, XXXX XXXX CDT XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX : Consumer Financial Protection Bureau Complaint No : XXXX Dear XXXX XXXX, I am writing on behalf of PayPal in response to a complaint ( Complaint ) to the Consumer Financial Protection Bureau filed on your behalf regarding PayPals Venmo product. The Complaint is regarding a payment sent from your Venmo account that was reported to be part of a scam. The Complainant requested a refund for the payment sent. Description of Relief On XX/XX/XXXX, Venmo issued a credit in the amount of {$900.00} to your Venmo account balance. Response On XX/XX/XXXX, you created a Venmo account ( " Account '' ) at which time you agreed to Venmo 's user agreement ( " User Agreement '' ). On XX/XX/XXXX, you provided your XXXX XXXX XXXX XXXX ( Bank Account ) information to Venmo to be used as a funding source. On XX/XX/XXXX, you sent a payment in the amount of {$900.00} ( Payment ) to XXXX XXXX ( Recipient ) using your Bank Account. On that same date, you contacted Venmo support and stated you were the victim of a scam and requested a refund for the Payment. Venmo advised that they were unable to reverse the Payment and advised you to work with the Recipient for further resolution. Venmos User Agreement states, Venmo should only be used to transact with people you know and trust. Do not use Venmo to transact with people you dont know Only qualifying payments made to authorized merchants. business profiles, or using your Venmo debit card will be eligible for the Venmo purchase protection program. This program does not apply to any other transaction conducted using Venmo. On XX/XX/XXXX, Venmo received notification from your bank that our request for funds was denied as a stop payment was placed on the Payment. As a result, Venmo was obligated to return the funds to your Bank Account. In addition, your Account became indebted {$900.00} as Venmo previously paid your Recipient. Venmo sent you notice of the failed bank transfer and the outstanding amount owed to Venmo via email that same day. Upon receipt of the Complaint mentioned above, a secondary review of your Account was completed. On XX/XX/XXXX, a credit in the amount of {$900.00} was issued to your Account. Your Account currently has a {$58.00} positive balance. Explanation of Closure PayPal acted in good faith and in accordance with the User Agreement when processing your Payment. As stated above, a credit of {$900.00} was issued to your Account. As the Payment has been credited, Venmo considers this matter resolved. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact PayPal 's Office of Executive Escalations at XXXX if you have any questions or concerns or if we can be of further assistance. Respectfully, XXXX XXXX. Executive Escalations PayPal , Inc .
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistakes as i assume it has to be. I have not been able to get help from them for months but I just remembered i could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My paypal account are no longer to use and I hvae a balance thir which is its hard to make, During this pandemic ( covid 19 ) I hard to find a foof we it and also a job that because I join different application to have a money ( XXXX $ or in XXXX is XXXX ) in my paypal, I dont what happen but I hope we fix it!!!! My paypal email - XXXX ( XXXX XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason. They accused me of selling drugs. Are they real? accusing me for something which i did not do. They don't even gave clear evidences for that. And now they will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I received my stimulus check by direct deposit onto my PayPal account. PayPal them limited my account for " shared '' info. I had explained to them multiple times that the " linked '' accounts dont belong to me but they keep giving me excuses and wont release my funds for transfer or anything.
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A