Date Received: 2021-04-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 Paypal permanently limited my I account and will not release it for 180 days, there was a despute which I always fix immediately to avoid limitation to my account but they still went ahead and permanently limited it. On the day that I found out about my account limitation on XX/XX/2021, I immediately messaged them but all they did was answered me with auto-generated answers which doesnt really help at all. 180 days is such a long time to wait for the money, I would have understood it if it was only 3 months but 6 months is such a long time, no consideration for the pandemic either.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Now i know that PayPal close my account for not reason and them will not help me with Getting it back up and going. i just load my PayPal account with my cash deposit and them just close my account for stole my Money. They just made all difficult for me. My account was already verified with all My personal information and i never had or made any mistake. I never had any Dispute or charge in my account. They said i can send money to my friend or family and after i load the account they just blocked my account I think this Company stole money from people, without think how people work for Get the money. They never take my calls or respond my message. I have proof about Everything i made in my account. PayPal is not doing her job properly and that the reason i am File a report here. PayPal violates its terms and conditions in the service agreement and acts to the detriment of users. MY email is XXXX paypay must be close. PAYPAL IS SCAM
Company Response:
State: CA
Zip: 95831
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal close my account for not reason and them will not help me with Getting it back up and going. Everytime when i try to take out my money From my account they just block me for avoid that i can use my money. They just made all difficult for me. My account was already verified with all My personal information and i never made any mistake. I never had any Dispute or charge in my account. i donate money to my friend they blocked my account, and them they just close my account with all my money. I think this Company stole money from people. They never take my calls or respond my message. I record Everything about that company that just stole money from the people without Any reason. PayPal is not doing her job properly and that the reason i am File a report here. PayPal is violating the rights of people by closing Accounts to keep the money and so make your company grow with the Money that is stolen. PAYPAL SCAMER 100 %. HERE THERE ARE SOME PROOF WHEN I TRY TO CONTACT NEVER DO NOTHING FOR HELP ME. MY EMAIL IS XXXX.
Company Response:
State: OH
Zip: 44039
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Paypal acts as an intermediary that claims to have " Instant Transfers '' as they are even titled this at the transaction level on my bank statement. A quick XXXX search will even bring you to their webpage where it is written " An Instant Transfer is a way to send money or make a payment from your bank account instantly using PayPal. '' However, on 7 different occasions this year, an account that I use to pay a handful of bills and keep a low balance on has been overdrawn by paypal instant transfer transactions that are not reflected in my banking history until days later ( on a delay ). I would think the average consumer can reasonably assume that an instant transfer means that it will come out of your account the same day. That being said, I would recommend the CFPB review this for potential UDAAP Violations. As it sure does seem to be misleading and deceptive in regards to the verbiage used on their webpage ; leading to material customer harm in the form of potential NSF fees. Just some context, I bank with XXXX and if a transaction occurs that happens to overdraw my account I get text alerts with every single type of transaction - with the exception of paypal. Paypals transactions all reflect in my banking history on a delay but with a posting date of the date the transaction occured. Since they do not actually show until days after the fact there is not chance to fund the account in the event of an overdraft. I have contacted Paypal on this, as I have incurred 7 NSF Fees totaling {$210.00} and they refuse to do anything about it and keep referencing their legal agreement which does not speak to this issue. Additionally, Paypal charged the wrong card for 2 of these transactions. I reached out to them and even disputed the charges because I did not authorize payment on the card that was charged. Paypal has denied my dispute but has not closed the case with the merchant.The result is, that the merchant will not refund me for the returned items. My understanding is that this is a Reg E Violation in that all disputes are required to be either closed or a provisional credit issued within 10 days of the dispute. I opened my dispute on XX/XX/21 and while paypal case handling tells me the case is closed - the merchant wont refund my returned items because they are indicating that paypal hasnt communicated the result of their investigation.
Company Response:
State: IL
Zip: 60613
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Basically PayPal has held my {$2200.00} dollars for over six months for u known reasons. I have reached out, I still cant withdrawn my funds although I was told I could no longer use PayPal anymore. That is perfectly fine, just release my funds & they can close the account, instead of delaying things. Right now they have no legitimate reason as to why they havent released my funds, just generic scripted messages. The email is XXXX.
Company Response:
State: GA
Zip: 316XX
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PAYPAL CLOSE MY ACCOUNT FOR NOT REASON AND THEM WILL NOT HELP ME WITH GETTING IT BACK UP AND GOING. EVERYTIME WHEN I TRY TO TAKE OUT MY MONEY FROM MY ACCOUNT THEY JUST BLOCK ME FOR AVOID THAT I CAN USE MY MONEY. THEY JUST MADE ALL DIFFICULT FOR ME. MY ACCOUNT WAS ALREADY VERIFY WITH ALL MY PERSONAL INFORMATION AND I NEVER MADE ANY MISTAKE. I NEVER HAD ANY DISPUTE OR CHARGE IN MY ACCOUNT. THEY SAID I CAN SEND MONEY TO MY FRIEND AND FAMILY AND AFTER I DONATE MONEY TO MY FRIEND THEY BLOCKED MY ACOUNT , AND THEM THEY JUST CLOSE MY ACCOUNT WITH ALL MY MONEY . I THINK THIS COMPANY STOLE MONEY FROM PEOPLE , WITHOUT THINK HOW PEOPLE WORK FOR GET THE MONEY. THEY NEVER TAKE MY CALLS OR RESPOND MY MESSAGE . I RECORD EVERYTHING ABOUT THAT COMPANY JUST STOLE MONEY FROM THE PEOPLE WITHOUT ANY RESON . PAYPAL IS NOT DOING HER JOB PROPERLY AND THAT THE REAZON I AM FILE A REPORT HERE. PAYPAL IS VIOLATING THE RIGHTS OF PEOPLE BY CLOSING ACCOUNTS TO KEEP THE MONEY AND SO MAKE YOUR COMPANY GROW WITH THE MONEY THAT IS STOLEN FROM PEOPLE. MY CASE IS AN EVIDENCE. MY EMAIL IS XXXX
Company Response:
State: TN
Zip: 37214
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Paypal accepted debit authorization in the amount {$260000.00} from XXXX XXXX car, Against my canceled debit card, I did not retain XXXX rental car services, XXXX XXXX XXXX XXXX provided XXXX XXXX car to me as third party accident victim, And informed me that my card would not be charged.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and also kept the balance i had on hold for 180 days and will not help me getting it back, I started my own little business where i provided people with ad designs and web designs and my courses, Even my customers have verified to paypal that they have received the service. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for a long time now but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A