Date Received: 2021-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account got limited and restricted. No big deal right? Just had to leave my money in that account for 6months.. 6months Later I get an email that I can withdraw the money, go and try to but I get an error. So I call PayPal and they tell me to wait 24hrs and try again. Then I wait and try again but it still doesnt work. I call again and they tell me to wait 48hrs, waited still got an error. Call again and they said 72 hours .... I waited still getting an error. Then they kept repeating this process for like a month and then I got fed up and they couldnt help me. So I tried searching on the internet for some answers and this happened to multiple people. XXXX This is my first PayPal and Ive never had any of my bank info or anything linked to another account ). I stumbled upon this website that told me you guys could help me. I emailed PayPal and they responded with we sent you an email to help directly Took them 2 weeks to send that email and they basically in professional terms said There is nothing we can do for you, your account has a security lock on it so XX/XX/XXXX to XXXX, but we have all your money stuck in your account and theres absolutely nothing we or you can do about it. Now Im sitting here realising what a scam this company is. Took them and waisted 9 months just to say theres nothing we can do. PAYPAL
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I have $ with PayPal. I bought crypto currency. The $ from my account disappears. I write PayPal and haven't gotten resolution. I can not afford to live without my $ so someones got to figure out where PayPal has delivered the $ from account.
Company Response:
State: AZ
Zip: 85031
Submitted Via: Web
Date Sent: 2021-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is a dispute about how Paypal charges its US customers for purchases made in foreign currency. On XX/XX/2021, I made a purchase of {$140.00} in XXXX dollars, and used Paypal to pay for purchase with my USD Visa credit card. I expected Paypal to charge me {$140.00} CAD, which my credit card issuer would then exchange into USD. Instead, Paypal took the liberty to perform the exchange itself, and charged me in USD directly. Accoring to XXXX, a {$140.00} XXXX purchase on XX/XX/2021 would have converted to {$110.00} USD. ( My credit card company has no foreign exchange fee. ) Instead, Paypal charged me {$120.00} XXXX, which reflects a 4.4 % markup. I did not authorize Paypal 's currency exchange. Throughout the purchase, the web page displayed the CAD amount prominently, and did not ask me if I wanted Paypal to perform the foreign exchange. I expected to be charged {$140.00} CAD, and have my bank perform the foreign exchange with a reasonable exchange rate. What Paypal has done is very sneaky, underhanded, and unethical. The dollar amount involved here is very small and not important to me. But the overall amount involved across all of Paypal 's customers is surely significant. Paypay 's sneaky attempt to steal money via unauthorized foreign exchange fees left a very bad taste to me, and Paypal should not be allowed to keep doing it.
Company Response:
State: CA
Zip: 95131
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Ive had a PayPal account for many many years. Out of nowhere they emailed me and told me I can no longer use PayPal. I spoke to customer service and they said they cant tell me why the decision was made. Neither person I spoke to could find any reason for it.
Company Response:
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. The reason PayPal claimed is that in a transaction I ( the seller ID @XX/XX/XXXX ) had with another user ( the buyer ), was not authorized by the buyer ( he was hacked according to PayPal XXXX, then the fund I received was put on hold and then released to the buyer. The transaction was for a Bitcoin sale ( two transactions, BTC XXXX and BTC XXXX correspondingly, around USDXXXX value ) through a P2P trade utilizing the exchange called XXXX, all the evidences of the legitimacy of the transaction was delivered to PayPal . PayPal gave me no proof that the buyer 's account was in fact hacked. Even if the hacking was true, I am fully innocent in this case and I lost my fund, I delivered proofs that my transaction was legitimate, and even though PayPal have taken my cash balance received in PayPal account. PayPal said this is the final judge about this case, but I searched and found that I could file a report on here as I feel they are far from doing their job in a fair manner, properly and it is effecting me a great deal as I used PayPal quite frequently and I depend on my funds. My email linked to my PayPal is XXXX and PayPal account is @ XX/XX/XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a payment from unemployment and paypal limited my account then had me provide documents to prove I am who I am. I provided the requested documents then went back to check and it said all my documents were wrong. I get on the phone call them they say activity on my account is suspicious and then permanently blocked my account stating they want to make sure I can cover chargebacks or customer complaints ( which have the same XXXX day limit ) I told them numerous times there is no customers that I use my account for personal to receive money from 1 person and to get government payments and money from my job deposited that's it I've never sold a single thing on that account therefore it is impossible to get a chargebacks or complaints from customers. I also looked where it shows complaints and cases against me and there is 0
Company Response:
State: CO
Zip: 80920
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I sold a working rare XXXX XXXX XXXX XXXX game on XXXX to the scammer XXXX XXXX WITH PAYPAL for the amount of {$200.00} he got the package on XX/XX/2021 and said nothing until XX/XX/2021 that is 24 days later. He then made the false claim that I sent him a broken disc and he was 100 % sure that the disc was broken because of the scratches on the disc. On the listing page I disclosed that the disc had scratches. I then told XXXX that the XXXX XXXX is almost 30 years old and the drives are failing left and right and provided him links of other people having issues to show this fact. XXXX still insisted that I sent him a broken disc. I then asked XXXX to put the disc in his cd drive to verify that the disc was broken and not his XXXX. XXXX then said the following if I tried what you recommended but unfortunately I can't try that because I am an XXXX user and my current device does not incorporate a CD/DVD drive. He then declined my partial refund offer and made a case with XXXX on XX/XX/2021 Where XXXX then sided with his false claim that the disc was sent broken. They XXXX then forced me to accept the return by providing XXXX with a return label with out my approval. Then on Monday XX/XX/2021 the disc arrived at my house and I filmed me oping the package up and putting the cd into my disc drive and using software to analyze the disc to see if XXXX was telling the truth or not The software was able to show 0 read errors and was able to dump the disc. THIS MEANS THAT XXXX XXXX LIED TO ME AND XXXX TO GET A REFUND WHEN MY POLICY IS NOT TO ACCEPT REFUNDS AND FALSELY CLAIMED THAT THE DISC WAS BROKEN WHEN IT WAS NOT!. PAYPAL AND XXXX THEN SIDED WITH XXXX AND STOLE {$190.00} FOR RETURN FRAUD. I THEN CONTACTED BOOTH XXXX AND PAYPAL AND TOLD THEM THAT I HAVE BEEN SCAMMED AND I WANT MY {$190.00} BACK THEY STILL SIDED WITH XXXX THE SCAMMER DESPITE ME HAVING EVIDENCE THAT THEY NEVER ASKED FOR AND GOT. IN FACT THEY LIED TO ME AND SAID I WOULD GET AN EMAIL TO PROVIDE THE EVIDENCE TO PROVE THAT THIS IS RETURN FRAUD. I THEN GOT AN EMAIL FROM XXXX DATED XX/XX/2021 SAYING THAT I LOST THE CASE AND XXXX WILL GET THE STOLEN MONEY AND THAT MY APPEAL WAS REJECTED DESPITE ME NOT BEING ABLE TO GIVE XXXX OR PAYPAL EVIDENCE. THIS CASE WAS REPORTED TO THE FBI THE CONNECTICUT ATTORNEY GENERAL AND THE FEDERAL TRADE COMMISSION FOR FRAUD.
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/2021 I received a letter dated XX/XX/XXXX attempting to collect a debt for a PayPal account. I have not held or owned a Paypal account. I have attempted to contact XXXX XXXX regarding this mailing however they are requesting my social security number which I will not provide as I have been a victim of fraud and know that this is the tactics of collection agencies to try and assign debt when you give them your social. I have previously disputed this account with paypal along with other agencies by submitting a copy of the police report filed due to fraudulent activity against my social. This debt is not valid and they have failed to provide proof as requested.
Company Response:
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal has put " limitations '' my account and is preventing me access to my funds without cause. Upon request to close my account and claim my funds they declined saying the limitations essentially lock my account. I was informed I did not do anything wrong and did not breach any PayPal policies. Im being penalized for no reason.
Company Response:
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A