Date Received: 2021-05-03
Issue: Identity theft protection or other monitoring services
Subissue: Billing dispute for services
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX Email : XXXX XXXX, XX/XX/2021 To whom it may Concern, My name is XXXX XXXX. I am writing this letter in regards to PayPal. I have a complaint against them. Could you please look into this matter for me? I repair and sale XXXX XXXX Boxes for extra income I am on Social Security. A friend of mine by the name of XXXX XXXX that lives in XXXX come to XXXX to visit his family once or twice each year. Mr. XXXX, in the pasted have purchase XXXX XXXX Boxes from me. I have tried communicating with PayPal about this issue and I also have sent them Invoices, Bill of Sale, and Screenshots Conversations that I had with Mr. XXXX from my cell phone showing that Mr. XXXX do have these items XXXX XXXX XXXX Box and XXXX Air Mouses ) in his possession now. On XX/XX/2021 a person by the name of XXXX XXXX contacts me by phone. XXXX XXXX, gave Mr. XXXX my phone number to contact me regarding to purchasing XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX, Mr. XXXX also lives in XXXX. I gave Mr. XXXX a quote for the amount of {$640.00} includes the following ( 5 XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and for Programming them ) a total of XXXX items. Mr. XXXX agreed on the {$640.00}. He sent the money to me through PayPal with his Credit Card that day on XXXX XX/XX/2021 ). Note : I have a PayPal account. I check my account later on that day and the money was there. So, I transfer the money from my Paypal account into my Bank Checking Account that day. I also placed Mr. XXXX order through XXXX on the same day. His parts came in on XX/XX/2021. Once I received his Items, I program his XXXX TV Boxes and Setup his XXXX Air Mouses. I sent Mr. XXXX a text message on XX/XX/2021, letting him know that I was now done programming his XXXX XXXX Boxes, I then contact XXXX XXXX XXXX his friend from XXXX ) to pick up the parts and take them back with him to XXXX. Note : XXXX was here in XXXX visiting his relatives that week. On XX/XX/2021, I received I email from Paypal saying that I had a - {$640.00} that I owed them this money. I call PayPal back that day XXXX XX/XX/2021, ) and spoke to a representative. She said that the Credit Card was deny by the Card Holder. She told PayPal that she did not make any purchase for the amount of {$640.00}. PayPal also told me that they put the money XXXX {$640.00} XXXX back on the owner Credit Card, and I now owe them the {$640.00} that I transferred into my checking account. I contact Mr. XXXX my phone that same day XXXX XX/XX/2021 ) and ask me what is going on. He told me that the Credit Card is in his girlfriend name and his name is on the Credit Card as a user. He said that his girlfriend did not know that he had used the Credit Card to order the parts until she came home that evening. He told me not to worry it he would take care of this issue. PayPal is still asking me to pay them back the {$640.00} I feel that I am not responsible for the {$640.00}, that PayPal put the money back on the owner Credit Card. Mr. XXXX name was on the Credit Card as a user. What happened between him and his girlfriend is not my problem, also he has the parts in his possession. I have Documents, Screenshots of Text Message, and copy of Voice Messages that Mr. XXXX left on my cell phone regarding the Paypal issues. Can you please help me? Thank you in Advance XXXX XXXX From Paypal Dear XXXX XXXX, We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase. Here are the case details : Buyer 's name : XXXX XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/2021 Transaction amount : {$640.00} USD Disputed amount : {$640.00} USD
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Limited My Account and They Can not Tell Me Why PayPal has probably the strictest rules when it comes to using their service. I have been using PayPal for about a decade and always had just one account until recently. PayPal limited my account a few days ago and it gave me way too many headaches. According to any reasonable human being, the PayPal limitation that was applied to my account was unfair and unjustified. They notified me over email that my account was limited due to suspicious activity. That can mean anything so the first thing I did was to check my account, look at the transaction history and logins but I could not find anything unusual. There was no indication that I did anything against PayPal To that would flag my account. As far as I could tell, my account was in good standing. After hours of looking into my account, checking their terms of service and looking through forums as to why PayPal would limit my account, I decided to give them a call. The person that answered had difficulties expressing himself in English but after more than XXXX XXXX of going back and forth, I decided to give up. According to the support representative, the reason I was suspended was specified in the email I received. Short recap, the email stated that I was limited due to suspicious activity which can mean anything or nothing. In my opinion, it is a mistake and PayPal does not admit that my account was limited unfairly. Their support staff barely provides any support. I found out that you can not even appeal the limitation. My email is XXXX XXXX
Company Response:
State: OH
Zip: 43207
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal have " permanently closed my account '' for absolute no reason atall despite MULTIPLE times asking them how, why etc. As you probably have received this email MULTIPLE times, it is the same issue! I had over XXXX saved up from my LEGITMATE website and they are now holding all funs for " 180 '' days. There are so many other websites offering the same products and taking the same payment methods.. PAYPAL. Why me? I have had all my images created by a designer with no copyright issues etc, never had any complaints or refunds filed etc so there was no reason whatsoever. My email linked to the PayPal is XXXX I have bills, rent, cars and human needs to pay! They do not care, I am going to fall behind financially on alot of bills as I rely on PayPal for a source of income during XXXX. Please help me! XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The paypal company limited my account for a period of 180 days, from XX/XX/2020, until today I have waited exactly 282 days without recovering my money ( XXXX US ), this has been unfair on their part, they did not give me response in the agreed time, I need your help and understanding to recover my funds and transfer to my bank account or my debit card.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " YOUR EMAIL HERE ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Money received last XX/XX/2020. My paypal account was put in limited account, can not withdraw and transfer money. Need to wait for 180 days. After 180 days, money can not transfer & withdraw to linked bank and put to 180 days limitation again for the 2nd time. I want to get my money from Paypal. I waited long time, still can not get my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am a new business owner XXXX XXXX XXXX and completed a XXXX job and my client paid me using Paypal and now Paypal is holding thousands of dollars for 21 days because I am a new seller. Paypal 's online bot assistant 's advice to get my money sooner is to provide a tracking number for the product. I don't sell a product and so I can't provide a tracking number. I also can't get ahold of an actual person to help me. I am trying to survive and pay bills that I incurred to complete this job and can't pay them because Paypal is holding my already earned money hostage. What are they doing with MY MONEY? IT IS NOT THEIR MONEY TO HOLD. I did not see any disclosures saying that they would do this or I never would have used their service. To add to the burden there is no complaint resolution whatsoever and having worked in the financial consumer protection industry for 7 years before starting my business I know that this company needs to be held accountable, fined heavily, and forced to change due to its fraudulent business practices by the Consumer Financial Protection Bureau.
Company Response:
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them .I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently and my customer are really upset about that. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A