Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am a XXXX / XXXX based in XXXX and started working with Paypal as a XXXX option for the money sending/receiving from my respective clients. 3 Months ago, Paypal has blocked my account permanently by holding the balance of XXXX XXXX. I am now waiting for 90 days for the money that belongs to me and this XXXX XXXX XXXX is holding XXXX from XXXX XXXX without any authority. I am really not in the favor of using this XXXX XXXX XXXX, and XXXX services as a reseller in the future, All I need your support for withdrawing the money from Paypal. I have tried reaching them, 2 hours on the Long hold on interaction XXXX number and over the XXXX XXXX feature but none of the time I have received a positive response. It seems like this XXXX XXXX is trying to attempt illegal authorization on my Money. My registered Paypal XXXX : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello my name is XXXX, PayPal has recently closed my account FOR NO REASON that's holding {$730.00} in my balance for 180 days. I have reached out to them through customer service twice and have been rejected both times for help. I am not sure if this is some mistake as I assume it has to be. I feel as though this is strongly wrong and they are holding a large amount of my money which is effecting me greatly. If anyone see this please help me out!!! My Email Linked To My PAYPAL Account is XXXX XXXX XXXX
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Since XX/XX/2021, I have been dealing with someone using my information. From PayPal, XXXX, and now XXXX they open a credit card that now will hurt my credit. Please I need help, the phone number they keep using is XXXX. I live in Florida thats NOT my number. Please HELP, I suffer enough & this scam is not helping, I contacted the FBI. On this I need your help. Please. Thank you.
Company Response:
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for not reason and them will not help me with Getting it back up and going. Every time when I try to withdraw my money from my account PayPal hold my access. They just made all difficult for me. My account was already verified with all my personal information and I never made any mistake. I never had dispute or charge in my account. I do not know what the problem with PayPal is, but many Users have same problem, and the only answer of PayPal is said was Fraud activity. IF PayPal just hold money for everybody, I Guess PayPal must fix the problem. my account is associate with the email XXXX XXXX
Company Response:
State: OH
Zip: 44224
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal limited my account without any reason. I have already verify my account. I sent all information I try to contact the company many time, but they just said is in review. Could you please help me with that problem. My email is XXXX i hope get help for this issue.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I submitted two transfers using PayPals personal account app with funding withdrawn from my debit card. First withdrawal was in the amount of XXXX, and I chose the instant transfer feature and it was selected. The transfer was not instant, but instead held in their account, so the receiver refunded {$260.00} from their PayPal XXXX XXXX account XXXX different feature and was not drawn from my held funds, so PayPal could not have cancelled the transaction on my end making it impossible for it to be a ghost transaction. ) The receiver paid a fee for an instant transfer back to me as a way of refunding my money back. I did not receive the funds in my PayPal balance or my bank account on XX/XX/XXXX, despite the PayPal app claiming I had. As of XX/XX/XXXX, a full days after my refund was posted as refunded back to the original payment method, I do not have the money. The second transfer, which was also refunded, was in the amount of {$260.00} instead of {$260.00}. That is the only difference. I do not have my {$260.00} either, making the total {$520.00} which PayPal repeatedly claimed in writing was refunded to my bank account. After speaking with my bank, I have it in writing that no attempts for credits or refunds have been made or applied or sent by PayPal on XX/XX/XXXX or thereafter. Therefore, PayPal owes me at minimum {$520.00}, and after many hours and many phone calls and many escalations, no one from PayPal has followed through with the help they promised in their written statements, in any instance. Not once. Without exception, every attempt to resolve this with PayPal XXXX Inc. directly, it remains unresolved due to their corporate wide policy to use psychologically abusive tactics such as gaslighting, deflection, lying, victim-blaming, false promises, etc. Any reasonable person would assume by this point, PayPal XXXX Inc. has committed theft by taking, receiving stolen property, corporate fraud, advertising and marketing fraud, falsifying information on financial statements, potential bribery ( why else would the FTC issue refunds via PayPal? ), offering XXXX loans via PayPal before XXXX approval, closing accounts of people who transfer their XXXX to their PayPal balance ( a XXXX XXXX XXXX of r/PayPal will clarify ), and may I remind you corporate crime causes more XXXX and XXXX damages and suffering than XXXX XXXX CRIMES, like XXXXXXXX, COMBINED. The last PayPal representative I spoke to using their resolution center feature call us, which I did again after 6 previous attempts, kept me on the line, hoping I would give up after being escalated approximately 27 times, told me my best chance is to sue PayPal , Inc., and then he hung up on me. To recap, federal XXXX committed by PayPal XXXX Inc. : XXXX. Bank fraud XXXX. Payment ( POS ) fraud XXXX. Corporate fraud XXXX. Fake charities XXXX. XXXX scams ( offering XXXX loans prior to XXXX approval ) 6. Deceptive, misleading, unfair and false business practices 7. Identity theft through offloading information security onto individual consumers ( in the XXXX XXXX XXXX. Theft by taking XXXX. Debit card fraud XXXX. Receiving stolen property XXXX. Internet fraud XXXX. Denial of service XXXX. Money laundering PayPal now claims they must have access to my bank account before they can help me. This came straight from XXXX at PayPals Executive Office. Three other employees had already opened tickets for the purpose of providing me tracing info I could present to my bank. I have it in writing I would receive an email without 24-72 hours to receive the tracing information. Those tickets were closed. I never received any emails with the information. On the contrary, XXXX from the Executive Office says she needs access to my bank account before she may or may not decide to run a trace, which will take up to 10 days. Everyone tells me something different. The only consistency is I do not have my funds, and no one has kept their word and delivered on what was communicated me to help locate my funds. I provided proof by marking out everything but my name, my banks name, and the credits applied. An absence of both refunds is visible, as well as written confirmation from my bank that PayPal had not attempted to refund me. I will include screenshots from my bank proving the funds were in fact deducted. XXXX tried to tell me I was never charged as a justification for gaining access to my private banking information.
Company Response:
State: GA
Zip: 30161
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal has been lying to me about a account of mines they've closed down and never returned my money on the account. They said they hold the account for about 180 days which ended this past XXXX and then closed my account and said legally they do not have to give a reason ... Sounds fishy
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: For the past XXXX days ( XX/XX/21 - XX/XX/21 ) my PayPal account had been 'temporarily limited, ' so, I tried to resolve the issue by providing them with personal documents that they requested to prove my identity, such as a driver 's license, a credit card statement, and a debit card statement. But today on XX/XX/21, I received an email from PayPal saying that I could no longer use my account and that its been 'permanently limited, ' because of a 'potential risk associated to it. ' The email even goes on to say that the funds that I have in my account XXXX {$230.00} in my PayPal balance and {$530.00} in Bitcoin ) would be held up for 180 days and can not be withdrawn. However, not once did they ever give me any specific reasons as to why my account was limited or why they decided to completely ban it. So, based on their vague responses and unjust actions, I believe that they do not have any valid reasons for the ban and that they're simply abusing their power and are stealing my funds. So I hope that the CFPB will resolve this issue as soon as possible, thank you.
Company Response:
State: CA
Zip: 91744
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for not reason and them will not help me with Getting it back up and going. Every time when I try to withdraw my money from my account PayPal hold my access. They just made all difficult for me. My account was already verified with all my personal information and I never made any mistake. I never had dispute or charge in my account. IF PayPal just hold money for everybody, I Guess PayPal must fix the problem. My email is XXXX I am waiting for more than 180 days. Please paypal i want get access to my money
Company Response:
State: OH
Zip: 44514
Submitted Via: Web
Date Sent: 2021-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A