Date Received: 2021-05-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has targeted me as a XXXX and has engaged in a campaign of denying me access to my Paypal Wallet and the money that I have stored there. Paypal first refuses to remove an old number so that now I can't complete id verification by Mobile Smartphone. Paypal has now locked my account. They demand a document, but won't specify what document is required ( the email explaining what they want was not ever recieved at primary email address on record with Paypal. ) Paypal has purposly denied me access to my money and have omitted key required email necessary to complete id confirmation in a deliberate attempt of seperating me from my account for political reasons. XXXX XXXX XXXX ( former cell now disconnected. ) Please help. Sincerly, XXXX XXXX XXXX XXXX
Company Response:
State: OK
Zip: 74137
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account and will not help me with getting it back up and going I am not sure if this is some mistake as I assume it has to be.I have not been able to get help from them for over 6 months but I just remembered I could file a report on here as I feel they are not doing there job properly and its effecting me a great deal
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Over the past two months there have been a series of unauthorized financial transactions that resulted in funds being transferred from from my personal bank accounts to my Paypal account, and then funds being transferred to third parties ( without authorization ). Repeated attempts to resolve the situation with Paypal have not resolved the fraudulent/unauthorized transactions.
Company Response:
State: WA
Zip: 984XX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal permanently closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal limited my account for no reason and will not help me with getting back my money because they hol it for 180 days and i really need my money. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Some background : I created a Venmo account in XXXX XXXX. The account had been normal before XX/XX/XXXX. I had only two activities : 1. Venmo offically paid me {$10.00} for bonus on XX/XX/XXXX. 2. I received a payment of {$770.00} from another guy on XX/XX/XXXX. All these two transaction were completed immediately, and the account showed normal. What happened : On XX/XX/XXXX, I suddenly received two emails. The first one said my account had been frozen and they need my ID to unfroze it. The second one said the payment of {$770.00} was reversed. Note, the payment had been finished for 4 days, this should be my money. This means they directly transferred my money to another account without my permission. I immediately uploaded a copy of my driver 's license and contacted the customer service. The representitive checked my account and told me this should involve another team and need to wait for 5-7 business days. I said they could verify my account later, but I needed to confirm my money was safe immediately. However, the representitive only said they would contact me later and left without notifying me. Then I had to contact them again. Besides inqury about my money, I also asked to file a complaint against the previous agent. The second representitive also told me I need to wait and he could not do nothing. To my understanding, such customer service we can reach only forwards the case the backend team, they don't have any authority to solve any problems. So I asked to contact people who can fix the problem directly. The representitive still told me to wait. Honestly, It is unbelievable that, as a financal company who directly hold money, the customers can not contact agents who can solve the problems directly. On XX/XX/XXXX, I got an email that my account had been unfrozen. But untill now, there is no one contact me about my money, even after I sent them emails multiple times ( this is their recommended way to contact ).
Company Response:
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: CA
Zip: 93619
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My Paypal account is limited. I have get a chance to transfer the money from my Paypal yet.
Company Response:
State: IL
Zip: 60174
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: As of XX/XX/XXXX PayPal sent me a message saying limitation to my account because of a case on my account which I didn't have any idea of the following weeks I reached out to them to resolve my account and as of today XX/XX/XXXX I received a email from PayPal stating that I no longer have access to my account because of malicious behavior which is ludicrous
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A