Date Received: 2021-09-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/21 I tried to submit a {$120.00} payment through Paypal.com to a friend in XXXX. Paypal failed to disclose anywhere in their website while I was doing the transaction that the money would not be available to my friend until XX/XX/XXXX ( 21 days later ) before I submitted the money, and only showed this information after the transaction was submitted. I contacted their costumer service and said they were unable to cancel my transaction, and that I should have called them before sending the money to know about the 21 day delay, and that they did not have to disclose this, but that I should know the countries regulations and there was no way for me to dispute the transaction.
Company Response:
State: TX
Zip: 77550
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello recently I tried to ask many times to Paypal sort out my issue, but they can't. And also they close my case. Please help me to sort out my case. Thanks. My case id was - Not as described - claim case CLOSED Case ID : XXXX Here is my original message to Paypal - Paypal, I need to sort out the case. I already told you this product is not new and already send you a video of the website. If you can't resolve it I need to file a case against the company. Because the phone is already used and broken. I attached the phone box and the phone images. Also, ask the seller about it. Also, you can see I already buy this product on XXXX XX/XX/2021. And I check on XXXX for my product serial number ( XXXX ) for repair by the XXXX official repair page ( XXXX XXXX XXXX ) they show me my expiration date is for recovery on XXXX XX/XX/2021 but how can it's possible? If I got a new phone I minimum got a legit warranty. Please consider my case and please ask the XXXX, my order number is Order # : XXXX. Thanks a lot. If you can't resolve the matter maybe I can complain about the support of PayPal to the Consumer Financial Protection Bureau. Thanks again. Here is the video - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thanks!!!
Company Response:
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo has frozen my account for no reason, they refuse to give me my money back, I was contacted by an account specialist from Venmo who took all of my personal information and once he had it he started to ignore me. The account specialist named XXXX XXXX has tried to steal my identity, they are holding my money illegally. NMLS XXXX
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: MONEY WAS HOLd. they ask for more documents to provide. and already provied it amount XXXX paypal account XXXX i hope to get the available.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am a XXXX just getting established. I set up a business PayPal account to conduct my business. I was asked to verify my account through PayPal, which I did. They asked for specific documents required and I gave all of them, as requested. This morning they suspended my account indefinitely, holding on to almost {$400.00} of my clients hard-earned dollars. This looks incredibly bad on me and my new business. No one could give me an answer as to why this happened and I was basically hung up on by a supervisor. Please help me spread awareness about the fraudulent activity from PayPal.
Company Response:
State: KS
Zip: 660XX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold two tickets for {$500.00} to a Venmo user for an event on XX/XX/21. The user attended the event and then disputed the payment on XX/XX/21 to also take their money back. I was not notified until Venmo defaulted judgement against me on XX/XX/21 and took money from my account. All that was there was {$20.00}, but they are attempting to collect the {$500.00} from me, and have placed my account on hold. I have reached out with emails disputing the dispute on XX/XX/21, XX/XX/21, and today, XX/XX/21. All attempts to reverse this fraudulent dispute have gone unanswered. I have also reached out to their web chat on XX/XX/21, but was told there was nothing they could do, and it needs to go through their dispute email address.
Company Response:
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: My wife and I share an account on Paypal linked to our checking account and credit card. We have used the account without any incidents for over 20 years. With no warning or details, our account was disabled by Paypal on XXXX. Phone conversations with customer service reps ( and supervisor ) indicated that they could not tell us why our account was flagged and disabled but that " Paypal no longer wants you as a customer. '' We are a well-off family financially, do not use Paypal to sell goods or services, and 99 % of our transactions are XXXX or other online retailer purchases. We find it to be very disconcerting that a company that is essential to online purchasing can rudely ban a consumer without any reason or cause provided, no warning initiated, and no appeals process to have a human look over the case. This could be discriminatory based on purchase history or our demographics. We simply don't know and they absolutely won't give any details. Note that we have never had a limitation or case opened either by us or against us on the Paypal platform. This was 100 % a surprise and unwarranted based on the terms of service agreement. This is also apparently something that is commonly happening to consumers with this company.
Company Response:
State: IN
Zip: 47421
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello recently I tried to ask many times to Paypal sort out my issue, but they can't. And also they close my case. Please help me to sort out my case. Thanks. My case id was - Not as described - claim case CLOSED Case ID : XXXX Here is my original message to Paypal - Paypal, I need to sort out the case. I already told you this product is not new and already send you a video of the website. If you can't resolve it I need to file a case against the company. Because the phone is already used and broken. I attached the phone box and the phone images. Also, ask the seller about it. Also, you can see I already buy this product on XXXX XX/XX/2021. And I check on XXXX for my product serial number ( XXXX ) for repair by the XXXX official repair page ( XXXX XXXX XXXX ) they show me my expiration date is for recovery on XXXX XX/XX/2021 but how can it's possible? If I got a new phone I minimum got a legit warranty. Please consider my case and please ask the XXXX, my order number is Order # : XXXX. Thanks a lot. If you can't resolve the matter maybe I can complain about the support of PayPal to the Consumer Financial Protection Bureau. Thanks again. Here is the video - XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thanks!!!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Other service problem
Subissue:
Consumer Complaint: I have been a PAYPAL Holdings INC member for 9 years and theyve processed over {$1.00} XXXX in payments for me. On XX/XX/XXXX I received an email stating that I can no longer use PayPal. I immediately called PAYPAL on XX/XX/XXXX to find out why I was suspended and they would not give me any specific answers. Just stating restricted items. I spent about six hours on the phone trying to figure out why I was suspended with PayPal giving me no answers and refusing to reinstate my account. They told me the decision is final and I can not appeal. Since I was pretty sure I did not violate PAYPALs acceptable use policy and I know PAYPALs history of wrongfully suspending people I decided to file a complaint with the XXXX XXXX XXXX. I received specific answers through the XXXX from PAYPAL stating that there were several risk factors associated with my account. Upon reading the risk factors PAYPAL claimed as to why I was suspended I did not recognize any of the information. I will provide the information below however based on the information I received through the XXXX XXXX XXXX I assumed that someone had potentially created a PayPal account in my name. I called PAYPAL upon receiving the information from the XXXX XXXX XXXX report and XXXX with PAYPAL created a ticket ID XXXX to have my account reinstated. PAYPAL made claims that I received {$2600.00} in friends and family payments and I knew that was incorrect when I called them they confirmed to me that I receive XXXX dollars USD on my PayPal account. PAYPAL also claimed that I had one or more accounts that were associated with my information and that it had limited access. I explained to PAYPAL that I only have one account this one that I created XXXX years ago. After waiting 10 days I received an email simply stating that my account would remain suspended forever. After spending literally hours on the phone with PAYPAL they would not tell me where they were getting this information from they would not tell me why I was still being suspended if they could not prove this information was correct. I explained to PAYPAL that I did not recognize the information I did not do any of it therefore I did not violate PAYPALs acceptable use policy and explained that my account should not be suspended if I did not violate any policies. PAYPAL even went as far as to tell me that if someone stole my information and created another account and did something that I had no knowledge of it would not matter they would still keep my account suspended and that the decision was final. The truth is that PAYPAL has been wrongfully suspending people for years maybe the entire time theyve been in business. Based on what it looks like on my end it appears that PAYPAL made up information to suspend my account because they can not verify that any of the information that they provided is accurate or true or that it even happened. Here is my response to the XXXX case I have not heard back from PAYPAL at this time. The consumer indicated he/she DID NOT accept the response from the business. ) Hi XXXX I'm sorry I can not accept this as a resolution for the reasons outlined below. I have been in contact with PayPal via phone and explain the situation. XXXX was very helpful and opened a ticket for me which at this time is still in review. The ticked id # is XXXX. Based on the limited information provided it appears someone created an account with my info sent money around and possibly sold a restricted item. I see that you have reached out to our customer support team via call from XX/XX/XXXX until XX/XX/2021 where you asked for detailed explanation on account limitation and funds being held however, teammates provided only basic information on limitation due to proprietary reason. Below is the detailed explanation. The first thing I noticed is I did not receive an email from PayPal about my account suspension until the XXXX of XXXX. Above it states I was in contact starting XX/XX/XXXX which I wasn't. I immediately called PayPal on the XXXX which records will show from my registered phone number. A recent review of your PayPal account shows that onXXXX XXXX, XXXX, PayPal placed limitationXXXXXXXX on your account as we found there may be excessive risk involved in doing business with you, following risk factors were identified : - Multiple accounts with limited access - Based on a review of your account, we show that you are associated to one or more PayPal accounts which currently have limited access and we can confirm that the accounts share the following information : financials, phone number, email address and address. I do not have any other PayPal accounts nor have I created ANY PayPal accounts since this one XXXX years ago. Prior to that I had a personal PayPal account which I stopped using once I opened this business account. I don't see how it's possible to share the same email for separate PayPal accounts and the financial info is also very concerning. I have not seen any transactions come through my bank out of the ordinary and I confirmed with my bank there have been no breaches. Your account has received an excessive amount of personal payments sent as Friends/Family. In the past you received XXXX payments from XXXX XXXX XXXX XXXX totaling {$2600.00} USD. These payments pose a higher risk of reversal due to chargebacks or ACH returns and are not eligible for Seller Protection. I use my PayPal account to take payments for my business and although I sometimes send money to friends and family I knew this amount was incorrect. I confirmed with the agent XXXX that I had only made a single {$40.00} payment as friends and family not received {$2600.00} as stated above so this information was very alarming. I received {$0.00} USD in friends and family payments which PayPal confirmed. I explained everything to XXXX on my call on XX/XX/XXXX. I told him I do not have any other accounts nor have I created any accounts since opening this one XXXX years ago. I told him that I definitely did not send {$2600.00} in friends and family payments and he confirmed I paid only one {$40.00} payment and took in website payments. XXXX took my complaint seriously and created a ticket. He said if you didn't do anything wrong we had no reason to suspend you to which I agreed. The fact is that I have absolutely no knowledge of the provided information and I know for a fact I did not create any other accounts or send that amount in friends and family which makes PayPal account reflects. After thinking about it I asked myself why would I need to create an additional PayPal account to transfer money around when I already have a PayPal account and can use many other means to send funds if needed. It would literally make no sense for me to even take the time to create an additional PayPal account. So even though you said I can not appeal etc in light of this new and disturbing information I request that you look into this situation immediately so we can get to the bottom of this. Not only do I need to get my account reinstated since I have done nothing wrong but also I need to know that my bank account info etc is safe and not compromised. I had told PayPal agents are over and over again that I did not violate the acceptance use policy since I knew I didn't. Then when I received this info I knew I was correct and contacted PayPal immediately. They are currently looking into this situation and I am expecting that my account will be reinstated since I did not do anything mentioned in this report or violate the acceptable use policy. If there was a restricted item sold it was not on my account it was on the account someone created in my name. So what we have here is a case of identity theft. I think you would agree with me that it would not be fair to suspend me because someone stole my identity and created a PayPal account. If that is what happened. I am here to work with PayPal and I am willing to provide any necessary documentation or information to get my account reinstated. I am also willing to cooperate with any potential investigation. I know for a fact I did not create any PayPal accounts, receive {$2600.00} in friends and family, or sell any restricted items. Therefore I did not violate the acceptable use policy. I take payments for gold and silver, send and pay invoices etc with my PayPal account. I very rarely send money as friends and family. Therefore if I have done nothing wrong I should not be suspended. This has already disrupted my business and taken a mental toll on me. I have spent hours and hours on the phone with PayPal because I know for a fact I am completely innocent of ANY wrongdoing. Therefore I can not accept being suspended from PayPal for the rest of my life. I shouldn't be suspended now and I don't understand why ips, devices, etc etc were not checked before suspending me. I can guarantee there were no accounts created on my ip or any of my devices. I did not create any PayPal accounts on any other devices nor did I instruct anyone to create a PayPal account or accounts with my info. I am hoping that by the time you receive this my account has been re-evaluated and reinstated. I will also remind you that a full security check was done on my account in XXXX. I had to send in documents and everything checked out fine as it should have been. I am responding to this case to shed some light on the situation and because I only have 10 days. I have had a great relationship with PayPal and once this situation is fixed I hope to continue having a good business relationship moving forward. Again I have done nothing wrong therefore I should not be suspended. I have emailed you at the email provided but at this time have not received a response. Please look into this situation if necessary as I said PayPal is reviewing all of this information currently in order to move forward with reinstating my PayPal account. I look forward to your response and working with PayPal again. If you need any additional information please let me know. Kind Regards XXXX I believe PAYPAL made all of this information up just to give them a reason to suspend me because I have no knowledge of any of it. They would not tell me where they were getting the {$2600.00} from that I supposedly received and they confirmed that I did not have any other accounts in my name. I know I didnt sell any restricted items because all I do is sell precious metals and I did not sell anything out of the ordinary. There have been a lot of people recently showing up in online forums etc. that have been also wrongfully and from PAYPAL. If people violate PayPals acceptable use policy then I guess it is OK for PAYPAL to suspend them. However if PAYPAL is literally making up things to suspend people like they did with me I think you would agree that this kind of business practice has no place in the financial sector. This has hurt my sales on my website taking hours and hours of my time caused a tremendous amount of stress on me and the truth is I did not violate PAYPALs acceptable use policy. PAYPAL has a history of wrongfully suspending and banning people for the rest of their lives and I believe this business practice needs to be stopped. PAYPAL is hurting innocent business owners, the economy and humanity in general by wrongfully suspending peoples PayPal accounts. I even told PAYPAL that if they had given me a valid reason as to why I was why I was suspended then I would not have even questioned them for suspending me. I have known about PAYPALs history ever since I created a PayPal account XXXX years ago but I never really looked into it too much. It is my opinion that these business practices all of them need to stop immediately you can not ban people when they have done nothing wrong you can not hurt peoples businesses when they have done nothing wrong. I hope you can help me to make sure that PAYPAL does not continue to get away with these shady business practices and wrongfully suspending people and banning them from PAYPAL. Not only did they block my PayPal account they also blocked my Venmo account and they will also not let me check out through an actual PayPal system on websites. So my debit card is even blocked from being able to be used on the PAYPAL system. This whole situation is completely ridiculous on PAYPALs part and should be illegal. I hope that I have provided enough information for you to be able to take action if you have any questions please feel free to contact me.
Company Response:
State: NC
Zip: 28403
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: Pay pal kept my money of {$4200.00} they have limitations on it that were supposed to be lifted after 180 of investigation for fraudulent charges or charge backs. I am my husbands representative payee and he filed for unemployment and had his checks deposited in my account bc he was /is having problems with his account. We are legally married and my husband provided the pay pal with a notarized letter stating he had his checks deposited into my account and he made me his representative payee. The department of labor was depositing his checks into my account and his childs mother and boyfriend called the department of labor and changed where his checks were being deposited and they recommended filing fraud complaint with the fraud department in the department of labor so he did now pay pal has had over 180 days on XX/XX/2021 tbe 180 days were up and they still wont release his funds. Please help us receive our funds
Company Response:
State: NY
Zip: 137XX
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A