Date Received: 2021-10-24
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XXXX XXXX XXXX XXXX is trying to collect {$5200.00} on a PayPal account that has been dormate for over XXXX year 's this exceeds GA statue 's of limitations of over XXXX year 's. I was unaware of this for the past XXXX year 's and received no notice until now, I've checked my credit report over the past XXXX year 's and nothing was posted on my credit account.
Company Response:
State: GA
Zip: 30071
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought an automotive part online. Paid with Paypal. Two weeks later I received nothing. I called paypal. They refused their last name. They claimed her first name XXXX employee # XXXX and XXXX employee # XXXX. They did nothing to help me. The refused to look at the tracking. Package was shipped to a different address than my order. No refund. No help.
Company Response:
State: MI
Zip: 49418
Submitted Via: Web
Date Sent: 2021-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Here are the details of the one or more transactions you didnt recognize or had issues with Below is the info that the scammer is using on PAYPAL email ID Transaction ID : XXXX Transaction date : XX/XX/2021 Transaction amount : {$350.00} USD Recipient email : XXXX PayPal ID : XXXX XXXX XXXX XXXX This transaction was to purchase a XXXX XXXX from XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ). The seller requested I send a {$350.00} deposit via PayPal and stated to me that I specifically put it under " friends and family '' in PayPal, which I have paid. I did what the seller requested and agreed to pay the rest on pickup. The address they gave me XXXX XXXX XXXX XXXX XXXX XXXX, TX was false. The phone number that used to contact me via voice and text is now disconnected but still shows on their website. Their email address is XXXX, breeders ' names are XXXX XXXX and XXXX, and Paypal account holder is under XXXX XXXX. I have documentation on these conversations. They are using XXXX on their website to show they are legitimate. Their website is still up and running. I have no idea how many innocent families they must be scamming. They had a XXXX account that they used to contact me which is also been deactivated called XXXX XXXX XXXX.
Company Response:
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2021-10-24
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: On XX/XX/21 I spoke to XXXX XXXX XXXX XXXX and XXXX to close my paypal account and they did not close the account. XXXX stated i did not verify my identity. I want my account closed {$25.00} for my time and trouble The {$32000.00} refund sent to my bank, cryptocurrencies sold and proceeds mailed to me by check. I can not and will not do business with paypal as they repeatedly have failed to cooperate in good faith. If they try to cheat me on the cryptocurrency sale or proceeds i will coplain to the federal government.
Company Response:
State: NY
Zip: 104XX
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/21, I made purchase on the website XXXX and selected PayPal as my payment method. I have several credit cards and one checking account stored with the financial technology company. I have previously selected a credit card as my default method of payment for any transactions ; however, when using the service, the retailer will generally redirect to PayPal to complete the purchase, whereby I am able to ensure the payment method desired is selected. That did not occur through my purchase on XX/XX/21. Instead, PayPal automatically debited my checking account. I contacted PayPal immediately after the purchase was completed ( instead of being routed to the PayPal website upon selection, I was notified that the sale was concluded ) only to be told that " automatic payments '' are permitted with " some '' retailers and that I have to log into my PayPal account and manually search and select different vendors to secure my preferred payment method. Further, authorizing my credit card as my default payment device " [ did ] not [ apply ] to automatic payments. '' I have never before been transparently informed by PayPal of this " automatic payment '' process and am incensed that I DID NOT authorize them to debit my account and have now had to contact my banking institution to ( hopefully ) rectify what is increasingly appearing to be a fraudulent transaction as the seller of the goods through XXXX has not responded to my messages and XXXX is requiring a seven-day waiting period for a cancellation. PayPal, meanwhile, claims no responsibility.
Company Response:
State: SC
Zip: 29205
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I would like to file a complaint against the main entity of PayPal : PayPal Holdings , Inc. XXXX XXXX, California, USA In fact I used Paypal as a seller in E-commerce, my account was suspended for 180 days on XX/XX/XXXX, XX/XX/XXXX Paypal is transferred my entire remaining balance with the memo " damages caused by Acceptable Use Policy violation '' of an amount of XXXX. 51 USD I would like to specify that Paypal has allowed to refund some of my disputes instatanement with an additional fee of 14 USD per dispute while all my orders were shipped, and delivered within the delivery time indicated on my website, also that I did not sell or offer any item / content prohibited or/ and under copyright / trademark. I have all the purchase of goods as well as the can of delivery of the completeness of the orders to the customer, I tried to contact Paypal US to have information and after several exchange by mails with them by asking them the reason of the withdrawal of my balance would be that I violated their policy ( AUP ). I am a small business that is just starting out and for me the amount " stolen '' by Paypal represents the entirety of my business and without it, I would be in personal and professional bankruptcy. I would like to file a complaint against the main entity of PayPal : PayPal Holdings , Inc. XXXX XXXX, California, USA I enclose screenshots of my paypal account and the exchange with them, my company documents and I leave you my email and my phone number to be contacted if any additional information or document is needed, I await your return. I wish you an excellent day, and thank you for taking the time to read me.
Company Response:
State: NM
Zip: 87505
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On the night of XX/XX/XXXX, I lost my phone at a house party around XXXX. After searching for several hours, my friends and I found my phone in a bush in my front yard, with its screen cracked. When I opened up my phone, I panicked after seeing that several transactions had been made via XXXX and Venmo to people I did not know. I immediately froze my bank account to prevent the funds from leaving. I then contacted Venmo about the situation, but to my surprise there were already several chats opened with Venmo customer service during the time my phone had been stolen. Extremely worried, I tried to explain to them the situation regarding my device over chat, but I feared that I wasnt conveying my thoughts clearly because I was so stressed. Over the next several days, I reached out to Venmo via both phone call and email to explain the situation better. However, each time, I was provided with a generic response via email, suggesting that they had not read my emails at all. I grew increasingly frustrated, because not only was my bank account still frozen, but I felt like I was doing my part to explain in great detail the situation I was in, with little effort shown on the part of Venmo. Yesterday, they denied my complaint on the basis that the dispute was opened because [ I ] did not receive [ my ] merchandise, when that was not even why I was trying to dispute the payment. This further demonstrates that they did not even read my emails about how my phone had been stolen. I can not even explain how frustrating this process is. Now they have posted a negative balance on my account and threatened to send me to debt action if I do not pay it back, when I DID NOT MAKE THE TRANSACTION AT ALL. Venmo customer service has been extremely inept. Even XXXX was easier to work with and understanding of my situation XXXX returned my money in four days. Not only did Venmo Support not read my emails, but they also took an entire day to respond to each email, and there was no way for me to speak to someone on the phone who could help me with unauthorized transactions. Their only phone support told me that they could note my case but had to send the case details to email support the Account Specialists had no phone line. How is it possible that such a large, seemingly well-respected company had no phone line for cases of high urgency? This has been an absolutely ridiculous process.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-21
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I had/have a PayPal account XXXX There is a {$54.00} balance. I never received any notices in my account about problems, but suddenly I couldn't send it receive any funds from the account. I contacted PayPal and was informed that I broke the agreement of the Terms and Conditions, but they would not ( told me they could not ) tell me how I did that. They will not allow me access to my funds, nor will they allow me to remove my bank or credit cards from my account. They only thing i have been about to find out about this is that they have 180 days to do something, but since I have no idea when this started I have no idea how long I have to wait, as well as that they may charge me up to {$2500.00} as a fee for what I did wrong ( though I still don't know what, if anything I did! ). And I feel like being tricked and scammed out of my money!
Company Response:
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2021-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was mistakenly sent XXXX dollars. Paypal then tried to debt me XXXX, when I asked about why this was, they blamed me for the entire thing. I didnt know the sender, and when I asked immediately about the money sent by mistake, I was told I didnt do it fast enough ( I asked the same day ). I was told I should have refunded the XXXX, even though I was only sent XXXX. This makes no sense to me, and they have yet to explain this. They will not allow me to close my account, nor limit its income leaving me open to be scammed again. I have contacted Paypal several times and they insist there is nothing they can do to close their own account nor limit its ability to receive money. This has been in dispute since XXXX. Why is it my fault someone sent me money by apparently typing in the wrong email address, and then its my responsibility to pay the fee? I have a very unusual name / email address. There is no way this was just a mistake. I never wanted a paypal account, XXXX refunded money to my CLOSED paypal account and forced me to reopen/ connect it to my checking account to get my money back that I never had in paypal to begin with.
Company Response:
State: CA
Zip: 95336
Submitted Via: Web
Date Sent: 2021-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: {$460.00} was paid to me using PayPal on XX/XX/XXXX. It was been on hold during that time. PayPal will not release my funds to me, it is now XX/XX/XXXX. This is an unfair arbitrary hold on money that is rightfully mine. As a payment service they have committed fraud against me the consumer since they have held my funds in their possession and thereby refused to complete the act of payment. I also paid a fee for this payment that has not been completed.
Company Response:
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2021-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A