Date Received: 2021-10-26
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2021, I was paid {$1200.00} from XXXX via PayPal. Tracking # has been provided, and delivery confirmed. PayPal is still REFUSING to release my funds to me! They're not being cooperative or helpful in any way.
Company Response:
State: OH
Zip: 43160
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My Paypal account is not working despite multiple attempts to resolve issue. I get the following error message for all of my payment methods : We aren't able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method.
Company Response:
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/2021, I got an email from PayPal stating I needed to provide more information to them for my paypal account which was hacked months previous after I was locked out and couldn't get in. my paypal was hacked. Paypal is harassing me and claiming i haven't responded to them. well i haven't gotten any notice from them for one all my numbers changed. i moved from XXXX XXXX to XXXX XXXX for XXXX reasons and my address is now confidential they only have a right to my mailing address by state law. also also i am not a XXXX a XXXX so they can stop on behalf of XXXX sending emails to XXXX ok. my alternative email is XXXX and my main email is XXXX is my current phone number is further is the complaint that should be linked to my paypal so i can reset my password and get into the account should be remove all other number there are not mine or are old numbers. ive already summited my identification but will do it again if i have to. on the next page.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: 1. I was sent {$990.00} via PayPal over three weeks ago and I still am waiting for the final dispersement of those funds to me. 2. I was, before the funds were frozen, allowed to spend a token amount with no notification that they would take access to the funds away. 3. At every option, I chose to pay extra for instant payout services and never received them. 4. I have paid nearly {$200.00} to PayPal in processing fees that did not result in the expedited action that was to occur. {$990.00} has been reduced to {$810.00}, and I still havent received the last {$210.00} of that. I received no benefit from selecting these " instant transfer '' options, instead experiencing serious financial hardship. 5. PayPal 's policy to return the fees if the transaction is delayed for any reason, displayed prominently whenever an instant transfer is offered, has not been honored for transactions throughout this ordeal -- they refuse to make good on their promises, defrauding me, and likely other customers, effectively holding onto funds without providing any reason at all, and taking additional money into their possession for expedited services they have no intention to provide. 6. In response to queries regarding the status of the funds, a common theme is to claim that they can not disclose reasons for " looking into '' aspects of the holds, citing their use of technologies that do not allow for said insight or overrides to do the right thing and release my funds after promised periods of time. 7. PayPal is in violation of laws, rules and regulations on various levels designed to prevent huge companies from harassing their customers like this, causing financial distress and reducing the customers quality of life. 8. I am demanding an explanation of said delays, a refund of all fees assessed for services not rendered, and a full and final release of my funds into my possession. If penalties are available to prevent PayPal from harassing others with their awful practices, I implore the CFPB to pursue them or give me the option to do so. Thank you. A fast review of this companies practices would be great as I can't by food or tend to my responsibilities if I don't have access to this valuable resource.
Company Response:
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, I received an email from PayPal stating that my account has been limited. The email states that PayPal had requested information from me which I haven't provided and he's the account has been limited which is not true. I received the email asking for information and stating that the account is limited at the same time with no prior notice. ( Ref ID XXXX ) I then immediately submitted all the information that PayPal requested from me XXXX That included a copy of my driver 's license, proof of address, bank statements and credit card statements of all my accounts and cards associated with PayPal as well as proof of ownership of those accounts, I also provided an explanation of the transactions PayPal had asked me about. I have read all of PayPal 's terms and conditions and I don't believe that any of my transactions goes against PayPal 's user agreement, terms and conditions or TOS Terms of Service. I then very shortly after received an email stating that I'm permanently banned from using PayPal ; without any explanation. I believe that this is either a discrimination against me personally or a system error. As nothing of what I do is against PayPal TAC and I have been using the service for several years now. I tried contacting PayPal several times and no one is helping I use PayPal to receive rebates on some products I purchased for the purpose of testing on my XXXX channel as well as often making unboxing videos of their products and providing designs and marketing advice for the manufactures. XXXX XXXX XXXX I have also previously used PayPal to send money to family and friends in the US and in my hometown in XXXX. I never had any issues with PayPal for years now and never had a dispute on my transactions ( Except one made by mistake and canceled later by the other party ). I'm asking PayPal to look into this matter and to reinstate my account again. If PayPal needs any additional information from me to verify my ownership of my accounts I'd be more than happy to provide anything that's needed.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scamer stole an actual businesses ( XXXX XXXX XXXX ) info, all social media platforms allowed this activity to continue. I researched the company, felt it was legitimate with an actual storefront. I followed directions to make an online purchase of {$1000.00} on XXXX payment was made, paid via paypal. Business issued a refund and asked me to pay via friends and family ( so i would have to pay transaction fee and they receive funds immediately ) which i did. At that point I did not know that paying via friends and family isn't covered under Paypal 's protection. I'm personally shocked that Paypal has no notification that a duplicate transaction took place without a warning to me to verify that activity. They also allowed the friends and family payment to go to a business which according to them isn't allow, and would be protected under their privacy policy. I have contact my bank, Paypal and XXXX police, no one is able to stop or recovery my funds. Paypal is profiting from fraudulant activities and doesn't seem to have any accountability.
Company Response:
State: FL
Zip: 33437
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email on stating my venmo account was negative {$1.00}. I then received another email on XX/XX/XXXX saying that i had received XXXX cash back for using my card at the restaurant where i had made a purchase causing the negative balance. Venmo followed with another email stating that the cashback would be applied to my negative balance and i needed to pay XXXX in order to restore my account. On XX/XX/XXXX I attempted to settle the remaining negative amount from my connected bank. In the email confirmation it says that transaction won't be completed until XX/XX/. On XX/XX/XXXX I received a payment into my venmo account from my boss for {$75.00}. Venmo is still refusing to allow me access to my funds even though the negative has been settled by my initial transaction from my bank as well as the venmo transfer that i have received from my boss. They are saying that until the ach transaction goes through they will not give me access for my funds or take the XXXX out of the {$75.00} that is readily available in the Venmo account. PLEASE NOTE THAT I FILED THIS WITH THE ASSISTANCE OF AN AGENT ON THE PHONE. I SEVERAL EMAILS THAT I WOULD LIKE TO SUBMIT, HOWEVER I WOULD LIKE TO FORWARD THEM DIRECTLY TO MAINTAIN THE INTEGRITY OF THE DOCUMENTS AND NOT COPY AND PASTE THEM AS I DO NOT HAVE TO OPTION TO DO THAT.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought a machine thru XXXX and paid with PayPal. The seller sent me a COMPLETELY different machine than what I ordered and not only is it not what I ordered the machine I received is broken. I have gone back and forth since the day I received the machine with the seller, XXXX and ultimately filed a dispute with PayPal on XX/XX/. PayPal has pushed the resolution date back 14 times and is allowing fraud. Ive been given every excuse in the book even after Ive sent countless photos, videos to prove what I ordered and what I received are not the same and the machine is non functional. The seller finally agreed to refund if I sent the machine back but has given a non deliverable return address, again Ive screenshoted that the address provided is not a valid address to PayPal six times and theyve done nothing but protect this fraudulent seller.
Company Response:
State: CA
Zip: 92506
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Around XX/XX/2021 I opened a PayPal account to sell XXXX XXXX on another outlet other than only XXXX. On XX/XX/2021 at XXXX XXXX I received an email from Paypal stating that I could no longer use Paypal because I violated the acceptable use policy. I called them on XX/XX/2021 regarding that issue asking for an explanation as to what part of the acceptable use policy I violated. The customer service representative could not give me any explanation, stating how I'm supposed to get a call or email within 24 hours regarding the issue, and how after 180 days I will receive my funds. I waited until the XXXX, over 24 hours, and did not get an email or call so I called them back. I spoke with a customer service representative who told me nothing can be done and that my account will remain limited, also not telling me what I did wrong to violate the acceptable use policy. I repeatedly asked to speak to a supervisor about the issue until I was transferred. The supervisor repeated the same thing that the customer service representative did. I asked to speak to a manager or someone above him about my issue. He refused repeatedly, stating that they wont do anything and will tell me the same information. After back & forth for a while he finally transferred me to a manager. I mentioned about filing a complaint if my issue is not resolved or if I'm not told what I had violated. They opened a ticket on my behalf to re-evaluate my account and told me they would get back to me within 24 hours. Two days later, XX/XX/XXXX, I hadn't received an email regarding my ticket being opened or looked at, so I called again. The representative told me that the team who works on that issue isn't open on weekends so I should hear back some time on Monday. Today, Monday, XX/XX/XXXX, I receive an email exactly XXXX XXXX, 23 minutes after its technically " Monday '', that my account will remain limited due to an Acceptable Use Policy violation. They still had not told me what I did incorrectly to violate their policy. I call them back today, the XXXX, regarding this and told them about how I will be filing a complaint so they're aware, because I know I have not violated the policy or been told what they think I've done. I told them what I use my Paypal for ( selling XXXX XXXX ), as well as they had asked if I had another account. I told them I used to use an account with my girlfriend where I sold the same items occasionally, and had made this single account because I wanted it under my business name, as well as I didn't want my girlfriends account to reach the selling threshold that would make her receive a 1099k under her legal name, for sales that were not hers.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-24
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I went to XXXX on XX/XX/2021 to cash my payroll check in the amount of XXXX and wanted to get {$150.00} back in cash and load the rest of my payroll money onto my PayPal pre-paid card. With the amount being over {$500.00} I was told I had to do two separate transactions. We did the first transaction off {$500.00} they charge {$4.00} to cash a check and {$3.00} to load the money onto my PayPal card but because I was cashing a check and loading onto my PayPal card at the same transaction they voided out the {$3.00} making the total she gave back to me {$490.00} I thought everything went through just fine so we continued with the second transaction I was only loading onto my PayPal card so I was charged another {$3.00} for that and then I gave them {$340.00} making my total {$340.00} Right after that thinking everything was fine I left XXXX went to my boyfriends work where I sat in the parking lot so I could pay bills online. Thats when I noticed that my account wasnt reflecting what it should the {$340.00} was there but not the {$500.00} so I immediately called XXXX they told me I had to go in with the receipt and talk to them in person because they had to look at the receipt. I then thought to call PayPal prepaid card. I ask them if they could see a transaction pending? They told me no, they have no way of seeing transactions that are coming in And the gentleman that I talk to at that time told me I should wait at least an hour, so I paid one bill online then went and put gas in And went back to XXXX by that time it had been at least an hour so I went in and talk to XXXX. XXXX told me that they had nothing to do with it the transaction went through just fine I had my receipt and that I needed to resolve the issue with PayPal prepaid card. Once again I called PayPal the lady I talk to the second time told me that it could take up to 24 hours but she would open a ticket with my concern. I waited the 24 hours then called PayPal customer service prepaid card agin spoke with a XXXX she asked me to Email a copy of my receipt transaction to her email address being XXXX so I immediately did while on the phone with her. She also told me that a ticket had never been opened the previous day and that she would open one for me ticket number XXXX. But I still did not have an answer as to where my money was I called several more times that day I spoke to XXXX then I spoke to XXXX I spoke to somebody else and then I spoke to a XXXX who is a supervisor she transferred me to XXXX told me oh she told me was with XXXX and he was the department I needed to talk to in order to resolve the issue. When I was talking to XXXX he told me that I needed to go back to XXXX I told him I already had been there he told me that PayPal would talk to XXXX so again I drove to XXXX. I got supervisor XXXX from XXXX to wait with me while I called PayPal prepaid again I talked to XXXX who put me on hold for an hour and 40 minutes tell a supervisor XXXX answered the phone. XXXX Told me I didnt need to be at XXXX that they were working on it and she did give me {$100.00} credit for the inconvenience so again I waited. The next day I called PayPal again to see if anything had been figure it out with my missing {$500.00} I spoke to XXXX who again said I needed to talk to XXXX So he transferred me and that call dropped so I called back spoke to XXXX got transferred a couple more times spoke to another supervisor I spoke to an L then I got transferred to a XXXX she was from financial services and she opened another ticket for ticket number XXXX. At this point I didnt know what to do I was frustrated I was looking online and I saw that it had happened to other people thats when I also read something that it could take up to 21 days so thats what I did I waited the 21 days and still nothing has happened on my PayPal card I dont have the money yet
Company Response:
State: ID
Zip: 83404
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A