Date Received: 2024-01-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/24 I attempted to make a purchase using my PayPal account. I was told that it would not go through due to non sufficient funds. I knew I had just put money in this account the night before so I had them check again and the same thing came back. I then logged into my PayPal account and saw there was a {$0.00} balance and a recent withdraw transaction to a bank I had never heard of in the amount of {$330.00}. I then called PayPal to report/inquire and they said they have opened an investigation but that can take many days. I let them know that I needed to refill my medicine or I could have serious issues. That doesnt matter to them apparently since I have not received my money and there are no updates from them. I need your help.to get my money back to me so that I can get my medicine and because the money was stolen from my account. Sincerely, XXXX XXXX
Company Response:
State: IA
Zip: 50317
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Good morning, this is to follow up on the complaint I have regarding the unjustified retention of my money by Paypal. In your previous response you indicated that nothing could be done, but based on the complaint filed, you released part of the money, but more than 50 % is still missing. They tell me in another email that it may take 180 days, but I need to know if from the date of the event in which these deposits were made to the PayPal account or will it be 180 days from the email received. Furthermore, they continue without giving me an explanation as to why my money is still being withheld. This whole situation has caused me many problems since with that money I have to pay suppliers who are very angry about the lack of payment as a result of the aforementioned withholding. I look forward to a quick response and thank you for your attention.
Company Response:
State:
Zip: 580XX
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo has offered crypto services on their platform to all consumers. Upon trying to use my existing Venmo balance to make a crypto purchase, all transactions were denied. Error messages were sent to my email address to inform me that the crypto purchase was not completed. There was no path to dispute or resolve beyond try again later. I contacted Venmo customer service on XX/XX/XXXX and XX/XX/XXXX to address this issue but was informed both times that It looks like your transaction is being declined by our system. This generally happens because it raised a security flag. In both times, there was no path to dispute this risk/security flag to clear my account to take advantage of crypto services offered to the public.
Company Response:
State: CA
Zip: 94555
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Incorrect information on your report
Subissue: Information is incorrect
Consumer Complaint: Most recently I was denied for the PayPal pay in XXXX program on XX/XX/24. Last year this happened and I was given the same decision and was told that it was due to fraudulent activity on a previous Pay in XXXX account. I vehemently protested, stating that I had never missed a payment with Pay Pal nor was there ever any discrepancy with any payment. I also pointed out the fact that I have a credit score over XXXX and I have a PayPal Cash back Master Care with a {$5000.00} limit that is in good standing with a low balance ( under {$200.00} ). I was told then that there was nothing that they could do. If was in the computer and they could not remove it, Nor, could that give me any particulars about this alleged fraudulent activity. I thought that it would rectify over time due to the fact that I did continued good business with PayPal and continue my on time and consistent payments. Unfortunately I am still being discriminated against unfairly. There has never been a problem with any account of mine with PayPal. I demand that my record reflect this and any payment method I choose be made available to me. ( In particular PayPal pay in XXXX )
Company Response:
State: OH
Zip: 43612
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am reaching out to seek your assistance and intervention regarding an unresolved issue involving an unauthorized financial transaction processed through PayPal, with related complications involving my XXXX account. As someone currently unemployed, the financial impact of this incident is particularly severe, affecting my ability to cover basic living expenses. Detailed Incident Overview : Incident Dates : Between XX/XX/XXXX and XXXX. Description of Incident : An unauthorized party initiated a transfer of {$450.00} from my account via PayPal. Of this sum, {$250.00} was directly withdrawn from my funds, while PayPal covered the remaining {$200.00}. Current Challenge : PayPal is now seeking to recover the {$200.00} it fronted by charging me, creating a negative balance of {$200.00} in my PayPal account. This action is being taken despite the transaction being unauthorized and not initiated by me. Impact on My Personal Circumstances : Being unemployed, the loss of {$250.00} has significantly hindered my ability to manage essential daily expenses. The additional demand of {$200.00}, for an amount I did not receive nor authorize, further intensifies my financial distress. Actions Taken : I have repeatedly communicated with both XXXX and PayPal, asserting that I never authorized this transaction. My requests for investigation updates and attempts to escalate the matter have been met with inadequate responses and a lack of proper engagement. Request for CFPB Action : I urge a thorough investigation into this unauthorized transaction. I am seeking a refund of the {$250.00} that was unjustly taken from my funds. I request that PayPal cease its efforts to recover the additional {$200.00} from me. I expect transparent and regular updates from both PayPal and XXXX regarding the handling of this issue. I am turning to the CFPB for help in resolving this matter justly and promptly. The urgency of this situation can not be overstated, given its profound impact on my financial stability and well-being. Thank you for your attention to this matter. I look forward to your prompt response and assistance.
Company Response:
State: NY
Zip: 11803
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Sometime in later XXXX of XXXX, or early XXXX of XXXX, PayPal asked me for shipping information on products I was selling and I told them Im not selling any products, but rather I was partnering with a friend to sell a service and they seemed not to understand and then around XX/XX/XXXX I removed a card from the account and it seems they were unhappy about that. Consequently and apparently due to unsatisfactory explanations, they arbitrarily restricted my account and they are holding money that belongs to me.
Company Response:
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: People are so arrogant and so XXXX XXXX that you dont even realize none of those XXXX transactions were me. They were done recurring charges that Ive been fighting which Ive called you folks about. Secondly, would you guys froze my account I called you guys immediately and let you know this situation Was trying to transfer out of the folks folks which is a recorded call Im sure told me to send it to my XXXX account and I would be able to transfer it from there so thats why I did that so dont use the instructions that I was given from you guys as an excuses to why you lock my money up until 14 days later and now 14 days later, I tried to transfer the money out of the account into a different account and you guys locked it again today and I had to send my selfie along with my ID ID so you tell me why over and over and over again the same XXXX account that Im clearing is mine and sending proof of you guys keep blocking it every single time I try to send money out except where you tell me to send it to XXXX XXXX which is also owned by Venmo so I sent it to XXXX as instructed and then you guys flagged me for that saying oh you cant be doing that you guys are your XXXX mind I want my money out of my account and I want this account closed for good Ive use Venmo Free years years and Ive never had a problem. All of a sudden you guys are acting like XXXX XXXX and Im tired of it. I want my money unlocked and I want my account closed. You guys froze me up again today the same money, the same Ive been waiting for for XXXX XXXX weeks. I spent two nights sleeping in my car till a family member was able to send me money its XXXX XXXX you and your XXXX service ill stick with chime
Company Response:
State: LA
Zip: 71220
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My Venmo was frozen early last year. I opened a request to see why and I was told the account would be closed permanantly because I did something that violated policy. I did not. I have not. They didn't tell me what.
Company Response:
State: MO
Zip: 63114
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing to express my deep dissatisfaction and concern regarding the unjust and unwarranted suspension of my PayPal account. I have been a loyal and responsible PayPal user for [ number of years ], using the platform for various transactions, including selling items on XXXX, completing art commissions, receiving payments from friends, and conducting business with local mom and pop shops. Recently, my account was suspended without prior warning or a clear explanation of the reasons behind the suspension. I have always adhered to PayPal 's terms of service and have not engaged in any fraudulent or abusive activities. The only recent incident that I can identify is a transaction intended for an associated individual who helps me manage my commissions. Unfortunately, this individual filed a refund, leading to the closure of my account. I am fully committed to resolving any concerns related to that particular transaction promptly and fairly. However, the drastic measure taken by PayPal to suspend my account without proper investigation or communication is highly unjust. This abrupt suspension has disrupted my ability to engage in legitimate transactions and has had a significant impact on my personal and business activities. I have attempted to contact PayPal 's customer support for clarification and resolution, but the responses have been unhelpful and vague. The lack of transparency in their decision-making process and the absence of a clear appeals process have left me frustrated and helpless. Whats the matter is that whoever mess with my account took out money from my bank of a total of {$160.00}, and been using my account without my prior knowledge, I end up having XXXX cases on Paypal that I was unaware about, I called customer service to ask what this was about. But then I ended up getting permanently banned and the scammer took my bank number under my nose, as well as having a negative XXXX of XXXX dollars. Paypal never emailed me this information, this was something I had to find out on my own.
Company Response:
State: UT
Zip: 841XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Answered email saying I owed PayPal {$580.00}. They put {$2000.00} in my Checking account. Somehow they had access to my bank accounts. Said I could repay by buying XXXX XXXX cards and turning the funds over to them. Bought XXXX & # XXXX. Two from my credit card account and one from my checking account. There was not enough money in by checking account so they transferred money from 2 other of my accounts to cover the cost. At this point I realized it was a scam because they wanted me to go buy another gift card. I reported it to XXXX XXXX XXXX XXXX XXXX XXXX XXXX cleaned my computer. New bank accounts and credit card have been issued. I am out {$1500.00} and {$580.00} from a joint bank account.
Company Response:
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A