PAYPAL HOLDINGS, INC


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"Products" offered by PAYPAL HOLDINGS, INC with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Other mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card

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Complaint ID: 8184234

Date Received: 2024-01-19

Issue: Fraud or scam

Subissue:

Consumer Complaint: On XX/XX/XXXX my PayPal , Inc. account was accessed through fraudulent means. At that time my PayPal account showed a balance of {$500.00}. The transaction details were as follows : Sent to an international account : {$500.00} {$3.00} ; XXXX XXXX Fee : {$4.00} {$37.00} XXXX Total : {$500.00} {$3700.00} XXXX I also filed a complaint with the XXXX Police Department for Fraud. At the same time this transaction occurred, the individual removed {$2800.00} from my debit card. I filed a complaint with XXXX XXXX XXXX Fraud Department. That is still ongoing pending investigation. This information is just being provided to support that someone other than myself completed the above transaction. As of XX/XX/XXXX, PayPal , Inc. filed a debt collection against me with XXXX XXXX XXXX XXXX for {$350.00}.

Company Response:

State: PA

Zip: 17543

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8184142

Date Received: 2024-01-19

Issue: Confusing or missing disclosures

Subissue:

Consumer Complaint: Last week, I attempted to make a cryptocurrency purchase from PayPal in order to procure a digital asset ; however, was unable to send the token ( XXXX ) to the seller -- -- and REMAINED unable to externally transfer the digital currency ( Litecoin ) I purchased. I've spent hours with PayPal and my bank in attempts to rectify this debacle, and finally was able to have my bank DECLINE payment to PayPal, who then contacted me after suspending my PayPal account 's funding ( bank acct ) source, and verbalized that if not paid for, that PayPal would pursue collections, which could/would detrimentally affect my currently XXXX rated consumer credit profile. While I'm sure this roadblock is spelled out somewhere deep inside PayPal\ 's XXXXlegal manuscript, *NOWHERE* was this factor communicated to me during the purchase process. The digital asset I wished to buy ceased to exist ( sold.. ) not long after I determined the token I'd purchased was stuck in XXXX -- -- and, hence, I have XXXX need/desire for the XXXX any longer; again however, PayPal has repeatedly refused to void the transaction, nor refund any money paid. It's ludicrous that PayPal can " sell '' digital currency that is fluctuating in value by the second -- -and did so XXXX for over XXXX days after I attempted to make the purchase/acquisition -- -yet the purchaser ( me ) was unable to utilize/transfer out the funds/XXXX under contract. Obviously, the fungible asset could be entirely worthless over the XXXX period that transpired before my bank finally stopped payment on the purchase. In digging through the very lengthy, confusing legal/XXXX literature, which is buried deeply in multiple menus on PayPal 's site, it's virtually impossible to ascertain accurate fees, terms and comprehensible parameters pertaining to buying, selling, transferring ... .XXXX XXXX ... .the digital currency PayPal purports to offer to it's user base. I've attached an image showing the XXXX in my PayPal account, yet I was completely unable to utilize the asset for the purposes I purchased it for.

Company Response:

State: CA

Zip: 94583

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8182470

Date Received: 2024-01-19

Issue: Fraud or scam

Subissue:

Consumer Complaint: XXXX XXXX XXXX XXXX {$1600.00} XXXX {$1600.00} XX/XX/22 - {$2200.00} XXXX {$2800.00} XXXX {$2800.00} XX/XX/22 - {$2800.00} XX/XX/22 - {$2200.00} There were no disclosures provided ( agency, lead based paint, radon, mold, i.e. ) as required by XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX also classifies the unit as an illegal rental unit. There can be no consent of the tenant that would make the contract legal IF the contract was illegal from the beginning, which it was/is per XXXX XXXX XXXX XXXX XXXX XXXX Attached are copies of the city code, Supreme Court Ruling and proof of lack of permit/inspection as required by city code and law. I have addressed the former complaint with XXXX XXXX and provided legal support in additional disputes, but they are still being ignored. In XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, a Florida Supreme Court case, the court held, [ t ] his, then, is the undoubted rule, that, when a contract is expressly prohibited by law, no court of justice will entertain an action upon it, or upon any asserted rights growing out of it. And the reason is apparent ; for to permit this would be for the law to aid in its own undoing. It seems that if there is ever a true public interest it is in housing and the conditions that we allow people to live in. We have housing laws imposed for many good reasons including health and safety. So the question seems to be if your landlord entered into a lease with you, knowing that the rental property did not meet housing code, is there really even a binding contract at all? If there is not, and the contract, in essence, is illegal, should this not prevent a court from applying XXXX XXXX ( statute that authorizes eviction ) awarding damages to a landlord who was suing for breach against a tenant. The Supreme Court held in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, that [ XXXX ] o court of justice can, in its nature, be made the handmaid of iniquity. Courts are instituted to carry into effect the laws of the country. How can they become auxiliary to the consummation of violations of law? There can be no civil right where there can be no legal remedy, and there can be no legal remedy for that which is itself illegal.

Company Response:

State: FL

Zip: 33401

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8182347

Date Received: 2024-01-19

Issue: Other transaction problem

Subissue:

Consumer Complaint: PayPal - will not refund me for an order that was not delivered. The " carrier '' they told me to reach out to, to get " proof '' that my order was not delivered does not have a phone number in English nor a way to contact anyone in the United States. Order was placed on XX/XX/XXXX to a company called XXXX. The amount was {$79.00}. The order never arrived and PayPal is refusing the refund the money.

Company Response:

State: OR

Zip: 97230

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8180098

Date Received: 2024-01-18

Issue: Problem caused by your funds being low

Subissue: Overdrafts and overdraft fees

Consumer Complaint: USD {$1000.00} per violation for each transaction It has come to my understanding that your company did not give me my full disclosure of my transaction history since the year XXXX. It only has XXXX years accounted for. Due to the violation under the Privacy Act. Each transaction was not approved by my Authorization. Starting from XXXX - XXXX. A full disclosure was not obtained when requested, only partial as well. 16 CFR PART 313 - 16 CFR Part 313 - PART 313PRIVACY OF CONSUMER FINANCIAL INFORMATION 5 U.S. Code 6802 - Obligations with respect to disclosures of personal information a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. ( 2 ) Exception This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between two or more financial institutions that comply with the requirements imposed by the regulations prescribed under section 6804 of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information. ( c ) Limits on reuse of information Except as otherwise provided in this subchapter, a nonaffiliated third party that receives from a financial institution nonpublic personal information under this section shall not, directly or through an affiliate of such receiving third party, disclose such information to any other person that is a nonaffiliated third party of both the financial institution and such receiving third party, unless such disclosure would be lawful if made directly to such other person by the financial institution. ( d ) Limitations on the sharing of account number information for marketing purposes A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer. ( e ) General exceptions Subsections ( a ) and ( b ) shall not prohibit the disclosure of nonpublic personal information ( 1 ) as necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with ( A ) servicing or processing a financial product or service requested or authorized by the consumer ; ( B ) maintaining or servicing the consumers account with the financial institution, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity ; or ( C ) a proposed or actual securitization, secondary market sale ( including sales of servicing rights ), or similar transaction related to a transaction of the consumer ; ( 2 ) with the consent or at the direction of the consumer ; ( 3 ) ( A ) to protect the confidentiality or security of the financial institutions records pertaining to the consumer, the service or product, or the transaction therein ; ( B ) to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability ; ( C ) for required institutional risk control, or for resolving customer disputes or inquiries ; ( D ) to persons holding a legal or beneficial interest relating to the consumer ; or ( E ) to persons acting in a fiduciary or representative capacity on behalf of the consumer ; ( 4 ) to provide information to insurance rate advisory organizations, guaranty funds or agencies, applicable rating agencies of the financial institution, persons assessing the institutions compliance with industry standards, and the institutions attorneys, accountants, and auditors ; ( 5 ) to the extent specifically permitted or required under other provisions of law and in accordance with the Right to Financial Privacy Act of 1978 [ 12 U.S.C. 3401 et seq. ], to law enforcement agencies ( including the Bureau of Consumer Financial Protection [ 1 ] a Federal functional regulator, the Secretary of the Treasury with respect to subchapter II of chapter 53 of title 31, and chapter 2 of title I of Public Law 91508 ( 12 U.S.C. 19511959 ), a State insurance authority, or the Federal Trade Commission ), self-regulatory organizations, or for an investigation on a matter related to public safety ; ( 6 ) ( A ) to a consumer reporting agency in accordance with the Fair Credit Reporting Act [ 15 U.S.C. 1681 et seq. ], or ( B ) from a consumer report reported by a consumer reporting agency ; ( 7 ) in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of a business or operating unit if the disclosure of nonpublic personal information concerns solely consumers of such business or unit; or ( 8 ) to comply with Federal, State, or local laws, rules, and other applicable legal requirements ; to comply with a properly authorized civil, criminal, or regulatory investigation or subpoena or summons by Federal, State, or local authorities ; or to respond to judicial process or government regulatory authorities having jurisdiction over the financial institution for examination, compliance, or other purposes as authorized by law. Each transaction was not approved by my Authorization. Starting from XXXX - XXXX. A full disclose was not obtained when requested, only partial MORE VIOLATION [ PRIVACY INFORMATION ]

Company Response:

State: AL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8178564

Date Received: 2024-01-18

Issue: Other transaction problem

Subissue:

Consumer Complaint: Someone hacked my PayPal account that was linked to my checking account and transferred {$6000.00} plus a {$4.00} fee out of my checking account to themselves. I contacted PayPal to report that it was an unauthorized transaction, but they responded stating it was not unauthorized and that it was consistent with my transaction history. The PayPal account has been dormant for years, because I thought it was closed. I have never used their friends and family transfer feature. I have appealed their decision and am waiting for a response. I believe they still have a small window to stop this transaction, but they appear unwilling. I have also contacted my financial institution and filed an unauthorized withdrawal form. I am not including screenshots of this, because it contains all of my financial information.

Company Response:

State: WI

Zip: 54913

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8178164

Date Received: 2024-01-18

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: A friend sent me money on Venmo, but selected that it was for good or service without realizing that that would give a cut of the money to Venmo. Venmo then deducted a portion of the money from the amount I received. I contacted Venmo and found out that there is no way to reverse this transaction. Their position is that, when this happens, they want to keep the money they took no matter what. I asked what their policy is to protect consumers, and they have a policy to protect consumers from fraud by other vendors, but no policy to protect consumers from Venmo. In this case, they refunded to me the money that they took, but they reiterated that this was a one-time courtesy and that their policy is just to take the money. I am uploading a transcript of the chat session where they explain their position.

Company Response:

State: IL

Zip: 61111

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8176757

Date Received: 2024-01-19

Issue: Trouble accessing funds in your mobile or digital wallet

Subissue:

Consumer Complaint: VENMO appears to have issues with their verification process on their end ; it looks like corporate fraud if I didn't know better. I have supplied extensive documents pertaining to identification, my business documents, client transactions, banking statements, personals, etc. Everything is valid and up to date. Despite all this, VENMO still is not allowing me to add my valid bank account details and has abruptly and permanently disabled my account. There is no explanation. There is no appeal process. There is no one to discuss the matter. VENMO simply cites their user agreement and ends any discourse. How can a company deny extensive valid documentations and unjustly steal my money?

Company Response:

State: CA

Zip: 90048

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8176734

Date Received: 2024-01-18

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: i used a credit card in PAYPAL to pay for a product on XXXX. The seller never shipped the item and i never go the item paid.. I could open a case on paypal to get money back.

Company Response:

State: NJ

Zip: 076XX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8175581

Date Received: 2024-01-19

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: Venmo is having an ongoing issue with their app where the users are not able to access the funds in their accounts. My funds are being held in my business Venmo account with no option to transfer them to my bank. The transfer button has completely disappeared. I have been trying to resolve the issue with the company since XX/XX/2023 ( over a month ) and every time I speak to someone they say there is no update but they will escalate it to the app engineers. I am told every time that I will be reached out to within 3-4 business days. As mentioned this has been ongoing for a month and no one has reached out to me. I have called every week for updates and they say the same thing- theyll escalate it, no update. They are unable or unwilling to facilitate a manual transfer, and have no option for me to receive the funds that are in my account. I asked if I am the only one who is having this issue and they stated, no, that its an issue many users are facing which means they can not access the funds in their Venmo accounts, either. I do not understand how this is acceptable. The customer service will not provide info for customers to be in contact with management or higher level of escalation. I am essentially stuck, with no options to receive the money I made through my small business markets. This is detrimental to my company as I need that money to pay bills. Etc.

Company Response:

State: OR

Zip: 97701

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.