Date Received: 2024-01-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: 1. XXXX, I received money ( XXXX ) PayPal automatically converted this to XXXX which was unusual because I did not ask it to and that my account has a US dollar currency as well. So my account now has XXXX 2. XXXX, I paid a XXXX XXXX for a translation service 3. XXXX, I paid another XXXX to same account, XXXX, for tariff in order to expedite the translation service. Before logging out I remember I still USDXXXX something in my balance as reflected after I made the payment. 4. XXXX When I checked my account, I now only have USDXXXX. I was shocked! Did PAYPAL just charge me more than USDXXXX for those transactions? How was it possible that it was this small when I still have XXXX dollars when last I checked. Did they make late charges? Are there hidden fees? 5. XXXX, I contacted Paypal and informed them about my concerns. No answers, olny canned responses. XXXX, When I checked the balance, at first I did not notice but then realized the balance changed again, it's now USDXXXX. I found this really suspicious. 6.XXXX, Finally an answer from their Chat rep but it was vague and did not really address the issue of where the missing USDXXXX is 7. XXXX After this reply the conversation was immediately closed. I was not even given time to rebut this explantion. 8. XXXX, I tried contacting them again and eplained my concern. I even requested a full account of my transactions and all the fees incurred. 9. XXXX. I got a reply but again, it was beating around the bush. The chat rep even mentioned that my transaction did not need coversion of currency, then why the heck did you charge me with the fee. And where did the USDXXXX dollars go? Paypal refused to disclose any fees they have levied on my transactions and they wont answer how my account is missing between XXXX USD.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I'm glad that you have determined your job done here and on XXXX other complaints I am still dealing with. However nothing has changed and Venmo nor you have contacted me at all. I am opening another complaint and will look for who I can report you to next. Or maybe I should talk to the legalize of my family. This literally says " WILL BE AVAILABLE XX/XX/20. '' Seeing as how it is XXXX, you have obviously don't nothing. Other than change my report to reflect that you have. You are worse than the scum who I've been reporting to you.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX wrongfully charged my Venmo account and took out {$600.00} and I never authorize this. I made it dispute with Venmo who took the money back from XXXX but did not put it into my account! So now XXXX is coming after me and yet Venmo wont give me my money and its been a month and they are doing nothing to help me.
Company Response:
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I filed a complaint against venmo and thy unfroze my account=XXXX XXXXXXXX at XXXX XXXX at XXXX i attempted to transfer my money and my account was immediately froze, I contacted venmo and they put in a ticket for support, at XXXX XXXX i received an email that my account was unfrozen, AGAIN I attempted to transfer my money and was FROZEN IMMEDIATELY, I just want to take my money off.
Company Response:
State: WI
Zip: 53212
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was venomed for an item and the person disputed it worth XXXX XXXX with their bank and Venmo made my account XXXX XXXX negative when i dont have the item and i have proof this person is renting the item i sold for sale
Company Response:
State: NY
Zip: 10014
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: user XXXX XXXX XX/XX/XXXX, XXXX Sent {$730.00} AUD Your recipient should have the money by XX/XX/2023. Repeat this transaction Paid with PayPal balance {$500.00} Exchange rate {$500.00} USD = {$730.00} AUD XXXX USD = {$1.00} AUD Transaction ID XXXX Contact info Message XXXX XXXX Note XXXX Details Sent to XXXX XXXX {$490.00} {$730.00} AUD Fee {$4.00} {$7.00} AUD Total {$500.00} {$730.00} AUD There were 7 repeating charges that were attempted to be run VIA ACH. I called, emailed, and reported these fraudulent charges over a week before the ACH was even attempted to be charged to my account. The representative that answered the phone only stated that I had authorized the charges with no means to confirm this. I was alerted via phone to the charges to have been authorized at about XXXX my time, contacted paypal at about XXXX. Initial reporting to this was automatically declined by their automated system, the rep I spoke with said I would receive further review via their team. About a week later I received an email indicating the charges were unauthorized, however I would have to hope that the person who received my funds would return them. After initial contact with Paypal I contacted my banks, performed stop pays for all transactions and created new accounts. Paypal has apparently created a credit line on my behalf and given money to an unknown person while simultaneously informing me they knew these charges were fraudulent. In turn I have received a bill collector notice for these fraudulent charges.
Company Response:
State: TX
Zip: 76549
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Dear CFPB Team, I am writing to seek your assistance in resolving a dispute with PayPal regarding a transaction with XXXX XXXX XXXXXXXX. On XX/XX/2023, I filed a dispute with PayPal for a transaction in the amount of {$3800.00}. After initiating the dispute, I was offered a full refund in exchange for returning the item. I duly returned the item, and it was delivered to the address provided by PayPal on XX/XX/2023, with XXXX tracking number XXXX. Despite providing numerous pieces of evidence to the PayPal Resolution Center and complying with their requirements, I have not yet received the promised refund. I have also been in communication with a supervisor at PayPal customer service, who assured me that I would receive the refund. However, the refund has not been processed, and the delay in resolving this matter has caused me significant concern. I am reaching out to the CFPB in the hope that you can facilitate a timely and fair resolution to this matter. I have worked hard for this money and have made every effort to comply with PayPal 's procedures. I believe that the involvement of an impartial third party is necessary to ensure that I receive the refund that is rightfully mine. I kindly request your assistance in reviewing this case and helping to expedite the refund process. Your attention to this matter would be greatly appreciated. Thank you for your time and attention. I am hopeful that with your intervention, this issue can be resolved promptly and fairly. Sincerely, XXXX XXXX XXXX number : ( XXXX ) XXXX
Company Response:
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I transferred money from my account on venmo to my freind its failed and said when i mail them if it's at least return my money back they responde with u had to be had a id from usa as that u from begging u allowed to do an account now i can not transfer money or take it back the account froozen and tell me it will like that for 180 days im here for vacation and transfer money to my freind as i want my money back i had no idea what's wrong with that application
Company Response:
State: MA
Zip: 02149
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Venmo froze my account for no reason at all and did not give me a heads up. They have all of my money and I haven't been able to feed my XXXX grandchildren that I have custody of. This is all the money that I have. It's been since last week and I haven't been able to buy groceries. I am crying and begging someone to please help me. I'm not rich and I am very poor. I have almost {$300.00} in the this account and it was got groceries for these babies. Please, Please someone help me. We also had a bad storm come through my town and we have been out of electricity for 13 hours already. People are trapped in their homes and many are dead. I need to feed my sweet granddaughters. I have sent in my driver 's license and changed my email address and password. I have done everything they have asked me to do. Can anyone please help me? How is this fair? This is my hard earn money that I work hard for to feed my children.
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: There were 2 fraud charges made to my PayPal. I contacted PayPal and they denied the claim because they said there wasn't evidence to support my claim. XXXX however when i called them said yes they have evidence it was XXXX accounts opened with my information. They will not tell me anything about the accounts until i get a letter of dispute from my bank which i will do on XXXX. My bank has also not been very helpful in resolving this issue. the three institution 's i just mentioned have not and for some reason will not talk to each other to get this resolved. Each institution tells me its the others responsibility. I have been working on this for days and I'm not getting anywhere so i could use some help please. This fraud has caused me to lose XXXX $ so far and i now have a negative balance in my checking and can not pay my bills this paycheck because the scammers got all my money. XXXX reference number XXXX. XXXX has been the most helpful. the other two institutions are PayPal and Members Source FCU Bank of mine. XXXX XXXX
Company Response:
State: IN
Zip: 46350
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A