Date Received: 2024-01-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XXXXReceived an e-mail from them with a " Quarterly Statement '' ( no transactions ) for an account which I have NOT been associated with for 7 months now, the business was also actually closed XX/XX/23 ( it was my sister 's XXXX but I was also authorized signer on the account ) ... I no longer have access to the account and I requested they close the account. However, as with many biz 's, they rely exclusively on automation, can't call/contact a human... they just fire back some more auto-generated XXXX! I want this account closed, or at the very least, my name/e-mail REMOVED from their records so I don't continue getting unneeded info ( where's their security concerns for privacy here... I've TOLD them to close it, but they still retaining MY e-mail address as the backup ... I believe the biz e-mail addy has been closed ). If they need further verification, they can contact XXXX XXXX owner ... If they'd care to call or e-mail me ( NOT General SPAM, but specific to this matter ), I'll be happy to provide them her name, XXXX, phone, etc.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a message from Venmo stating that " my account statement is now available ''. I contacted Venmo and asked them to delete the account supposedly held in my name, supposedly held by me, that I never opened. They are stating that they will not close the said account until I provide them with more information. It is stunningly bizarre that a company would request MORE information from me before closing an account with my name and information on it. They are stating that they are doing this to " prevent fraud ''. Well obviously they are already failing at the " prevention of fraud ', so why would I possibly give them more information .... so that it can become compromised too? They apparently have information on me from somewhere, that they didn't receive from me, so if I give them MORE information, will they allow this information to be compromised as well?
Company Response:
State: NY
Zip: 14043
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: i use paypal service sent money 2 x total of XXXX first time XXXX including fees then another 54 ones i sent to were blocked and was unable to access email was totld was given wrong email address paypal refused to refund money i have gone in cicles on issue since XX/XX/XXXX but paypal got rude and nasty to me complaint ref is XXXX im on XXXX XXXX so unable to do anything twice i think paypal stole money and kept for themselfs
Company Response:
State: OR
Zip: 973XX
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Woke up to my Paypal account permanently banned. No prior emails or a heads up.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This complaint is referred to Provider : Paypal Account email : XXXX My company name : XXXX XXXX XXXX Phone : XXXX The business account was suspended without any explanation and frozen money for 180 days. Those funds are extremely important for small growing businesses to operate and survive. From our side, we meet all required expectations to run a business with Paypal. We sell physical goods, and - all our shipments were on time according to our shipping policy- we have a low return rate- we have a low dispute rate- we have all the necessary documents to sell our products So, what should we do to have an opportunity to sell our products?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I asked do bean audit and accounting on my account from present-opening an audit. Bank errors.
Company Response:
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My issue started yesterday, XX/XX/. I was trying to log into Venmo via my desktop device and had to reset my password because I had forgotten what the original password was. After following the prompts and successfully resetting it, I then attempted to login on both my desktop and XXXX app to no avail. I kept getting error codes reading " XXXX XXXX : Unable to complete your request. Please try again later. '' After multiple password reset attempts, the errors remained the same. At this point, I tried to contact Venmo 's customer support. Their phone number only rerouted me to their customer support site which suggested articles to help solve the issue. There are no customer service representatives that I've been able to talk to or be assisted by directly. None of the articles address this specific issue. I ultimately sent a response back via email to their customer support requesting further help. It has been 24 hours and I have not received any response back from them, and am still completely locked out of my account. What's worse is that my account currently holds {$420.00} that I'm unable to access due to this situation. It is frustrating to say the least, and I've been reading other stories online from people who've encountered the same problem with Venmo and there is no concrete solution that has been offered, other than to issue a formal complaint here through CFPB. I don't know what else to do at this point.
Company Response:
State: NH
Zip: 03103
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I transferred funds from my business Venmo account to my personal Venmo account which is connected. I transferred funds to make a payment on my power bill as XXXX XXXX states it accepts Venmo. I had funds on my account from services that I provided and the funds had been sitting for a week before the attempt to use them. I have had the Venmo account for years and have never had an issue with this company or any of my transactions. I received an email to send in my ID because the account had been suspended as it had violated the policy. I asked which violation had occurred I was not told. I was advised that it was an automatic system suspension and no additional Info could be provided. The email I received stated that it would be up to 7 business days for the back office to review my Id and reinstate my account where I can regain access to my money. When I called the representatives all gave me total different information stated 10-15 business days. I asked where could I locate that info as per the email I received stated a total different timeframe. Company was very unhelpful and still have my money on hold and I dont no why or whats going on.
Company Response:
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/24, my roommate transferred funds to my VENMO account, which should take 2-3 days. The total amount is {$3700.00}. The next day, I received an email that an additional device was accessing my number. I replied it was not me. On XX/XX/24, I received a call from Venmo stating transaction were being made and if it was not me to press 1. It sounded legit, so I pressed 1 and a text message from Venmo stated to enter the code, which I did. Three ( 3 ) transaction totaling approx. {$110.00}, was taken from my funds. I tried to transfer the remaining amount of {$3600.00} to my bank and it was denied. I immediately contacted Venmo on the app. They froze my account because they stated it is now in dispute. I stated I requested a transfer of my funds way before the transactions/disputes. They stated my bank rejected it because the info was incorrect. I just transferred {$110.00} earlier in the week. I made no changes. The money is for my mortgage payment which is now late and is part of a 3 month payment plan. If I do not pay it, my loan goes into default. I have been asking them to release the remaining funds ( {$3600.00} ) because it has nothing to do with the {$110.00} dispute. Venmo continue to ignore my emails. I am so frustrated and very suspicious of the activity possibly initiated by Venmo staff as I know this is a large transaction. In addition, the initial emails to my personal email account was addressed to XXXX XXXX. How did they not notice the incorrect name and let someone access my account? I feel so helpless not being able to contact a live person at Venmo. I have placed a complaint on XXXX and saw similar complaints by other consumers. Please assist in this matter and to retrieve my funds as soon as possible. Thank you.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, I want to file a complaint against Paypal. I have opened my account 6-7 years ago, because i feel it was safe to purchase items Mostly in XXXX webstore without disclosing my XXXX card information. As an occasionnal consummer, using paypal services worked well. In XX/XX/2023, my paypal account has been hacked. Someone got access to my account, opened a bussiness account, and several fraudulent transactions were made. Since then Paypal has locked my account in order to investigate and pay back the people that were scammed. My account is limited since then, and i was hoping everything will be back to normal. I have recently contacted Paypal resolution center, and have been informed that my paypal account is permanently limited. This in itself is not a beal deal. The big deal for me is being unable to delete my account which contains all my personnal information ( Name, address, phone number and XXXX card information ).
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A