Date Received: 2022-02-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am complaining about Venmo. I opened an account and in order to send money, a bank account or debit card must be linked to your Venmo account. I tried to link my bank account the first time on XX/XX/2022. It was declined, raised a red flag and my Venmo account was frozen. I contacted support who asked me to upload my photo ID and bank statement showing the account number and a recent transaction. I did that and was told my account was unfrozen and that I could add my bank account now. The same thing happened when I tried again. I contacted support and went through the same process just explained several more times. Screenshots of all email communications are attached. They tried to say it was just my bank account that was the issue and suggested I try another card not associated with that bank account. I tried two other debit cards not associated with my bank account and got the same result. My case was escalated to someone else after many failed attempts. Their final response was that their system is declining my attempts to link my bank account and debit cards and they can not override the decline. This is absolutely ridiculous. I have my bank account linked to many other payment apps and have never had a problem like I have had with Venmo. I use PayPal, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXXy, XXXX XXXX, XXXX payments, etc. My cousins XXXX XXXX XXXX daughter just passed away from XXXX and donations for the memorial fund were being collected through Venmo and I wanted to donate along with the rest of the family. I was the only one in my family who had an issue. I feel like Venmo does not care and that is no way to treat a customer. There has to be something they can do. I have never had to jump through so many hoops to try to use a service before.
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2022-02-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I made an electronic transfer via Paypal to the wrong contact in my address book. The amount was for {$510.00}. As soon as I realized the mistake I followed the actions posted on PayPal 's website to resolve the accidental payment. I attempted to message the individual and to formally request a refund using Paypal 's platform. I also submitted a ticket for a resolution with their Help Desk. On XX/XX/2022 Paypal responded with a Case Closed response stating that the transaction wasn't eligible for PayPal Protection, however that Protection is afforded only to items sold on their website, it is not to be used as a Protection effort against accidental or unauthorized transactions. Therefore, PayPal should have further investigated the complaint, taking more time and a different approach to the error. At no time did I state there were items in dispute, but the overall transfer. The transfer was a mere mistake. Paypal should have within their power to retract a transaction that was sent in error, without negative consequences to the consumer. I feel Paypal is not taking proper, fair steps in recovering my funds. I find it unreasonable and criminal on the part of Paypal, allowing such an easy fix to slide to the side and be denied. I have been a loyal consumer for the financial institution with no negative instances in the past and feel this, also, should be taking into consideration regarding my claim.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2022-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal limited my account all of a sudden. Without any explanation or warning
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I live in multiple countries. ( XXXX XXXX, XXXX & XXXX ). I travel allot since my business is located in XXXX. I used PayPal to transfer money between these countries, and then deposited the money into the local bank so that I have money available to use in that country whilst I am there. In early XXXX, I sent myself money from my XXXX XXXX PayPal account to my XXXX PayPal account. When the money arrived, I noticed that PayPal had charged me a fee of XXXX for the transaction. PayPals website specifically states that I will not be charged for a transaction between personal accounts. I contacted the customer support, who agreed that there was an error and told me that they would refund the transaction fee. On the XXXX XX/XX/2022, I contacted them again to ask when they would be refunding my fee, and within two minutes, I received notice stating that they have seized all of my money and closed my accounts. On XXXX XXXX, I received a notice stating that my funds are available, and yet I am not able to get the money from PayPal into my bank account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold products to a client in XXXX. A few hours after PayPal accepted the clients money, they sent me a mail stating that they are closing my account and they have seized my funds. I asked them to return the funds to several clients who had paid on the same day since it would be unfair to deliver these items if I would not be paid for them. On the XXXX XX/XX/2022, one of those clients wrote to me and informed me that according to PayPal, I had lodged an appeal to not return the money. I told the client that I would never do such a thing, and that it must be a mistake. A few hours later, I received a mail from Paypal which referred to " my appeal ''. Within the same minute, I received another email from PayPal stating that my appeal was rejected and they then took a rejection fee from my account and charged me for the refund. This is clearly fraud. I made no such statement. I wrote to the customer support, and they replied with an incoherent and unrelated " copy and paste '' response. I made contact with XXXX XXXX ( XXXX ) and XXXX XXXX, XXXX ( XXXX ) on several occasions, but they have ignored my email.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal did not disclose that a peer-to-peer payment would take more than 6 business days. Website gave a timeline for fund availability of XX/XX/XXXX. It is not available and they now claim, it could take up until XX/XX/XXXX. Funds have already been deducted from linked checking account and PayPal is unnecessarily holding the funds and not releasing it to the recipient. Transaction ID : XXXX Spoke with a customer service rep and supervisor and no acceptable resolution was offered.
Company Response:
State: CA
Zip: 95133
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: In XX/XX/2021, I sold an item on XXXX. I am not a dealer and it was a one-time event. My sister who llved near the buyer handed him the item and he paid me {$80.00} via PayPal. The money showed up in my account right away. When I clicked on the link to accept the funds, I was given 3 options : 1 ) Transfer it to your bank. 2 ) Keep it in Paypal, which involves setting up a PayPal balance account and 3 ) " Get a check by mail instead. '' Not wanting to give PayPal my bank info or set up a balance account, I chose option 3, the check. That gave me 2 more options -- to get it in minutes for a 1.5 % fee or in 1-3 days for no fee. I chose the latter. But when I clicked on that, I was asked to link to a bank account. Again, I do not want to give PayPal my banking info. They already have my credit card. So I was stuck with no way to claim my {$80.00}. I called PayPal in XXXX but the customer service person was unable to help me get a check mailed to me. I called Paypal again today and got the same response. It is not right that PayPal has been holding my money hostage for more than 4 months and there is apparently no way for me to access it without allowing them access to my bank account or setting up a balance account with accompanying fees. I feel robbed. Please help. They should not be allowed to get away with this. I have attached screenshots from my PayPal account, some of which I captured in XXXX but I checked and they appear exactly the same today.
Company Response:
State: NJ
Zip: 07040
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account because I tired to order of XXXX iv given them every piece of abutting to show it was me but they still haven't unfrozen my account they also haven't depositing my money that I did a standard XXXX on they passed the date they told me it would be delivered on they won't talk to me or tell me why my account if froze they stole my money and are getting attestation with it is theft pain and simple... it was my tent money and as a result me my wife and my give week slogs caught was kicked out and venmo still hasn't released my money or give me idea when it will be or why please help so this fraud scamming... thefts from stealing people 's money
Company Response:
State: MT
Zip: 59105
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal original transaction date XX/XX/2022. Purchased sporting event tickets using Paypal. Tickets delivered were from a different event than ordered. Seller was unable to resolve the issue and unresponsive. Requested refund through Paypal for the {$230.00} spent. Paypal issued a partial refund on XX/XX/XXXX of {$83.00} and closed the dispute as resolved in my favor. I contacted Paypal on XX/XX/XXXX to dispute the resolution and the Paypal customer service team was not helpful stating I had won my dispute and that there was nothing further they could do. Refunding {$83.00} of a XXXX does not resolve my issue. Paypal support offered no resolution and said that I needed to dispute the charge with my bank. I disputed the charge with XXXX XXXX who maintains it was a authorized charge to Paypal which I authorized and will need to be resolved by Paypal.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me getting it back up and going I am not sure if this is some mistakes as I assume it has to be I have not been able to get help from them for days they are not doing their job properly I thought you guys would help me thats why I filed a complaint against them my email is XXXX XXXX
Company Response:
State: MN
Zip: 55412
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A