Date Received: 2022-02-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I received the following fake receipt for a large expenditure. I took no action but the company, PayPal, may want to know these fake invoices are being sent to me on a regular basis. Thank you. Best regards
Company Response:
State: NY
Zip: 107XX
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My partner and I have a XXXX safety training business, we've been in business for 8 years and have always used Paypal ( my partners account ) for student enrollment Since my partner is retiring, I opened a Paypal account since he wont be part of the business. I opened the Paypal account to aid in my online firearms safety teaching student sign ups. I figured it shouldn't be a problem since we have used them for the past 8 years. I opened the account on about XX/XX/XXXX XXXX students immediately started signing up for classes and paying thru Paypal XXXX Once the class was finished on XX/XX/XXXX, I proceeded to make a transfer of the class fees to my checking account. suddenly i noticed that my account was frozen for 6 months suspicious activity. I immediately called Paypal, I finally talked to a representative and was not given any explanation for the freeze. They claimed that they didn't have to give any explanation and refused to release my funds. I'd appreciate any assistance that you can give regarding getting my funds released. It's not a huge amount of money but, I'm not a rich guy! Thank you, XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60510
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I responded to a sublet ad on XXXX on XX/XX/2022 and received a response from a man named " XXXX XXXX '', reporting to be the tenant of the apartment for sublet. I was told by " XXXX XXXX '' that he leases the apartment from the owner, " XXXX XXXX '' and he is currently traveling as a traveling nurse and was looking for tenants to look after his place. This person provided his passport photo and many pictures and information about the apartment, I was able to locate him on XXXX and it lined up with his emails. A neighbor through XXXX informed me that the XXXX advertisement was legitimate. I paid {$1000.00} security deposit through PAYPAL to the landlord " XXXX XXXX '' on XX/XX/2022, with a text response letting me know I would receive the keys and payment receipt and an accompanying email from " XXXX ''. I received neither and stopped receiving messages from " XXXX '', however, " XXXX '' continued to email with me, until I went to the building on XX/XX/2022 ( despite being told I would not be able to go inside ) and saw that the actual tenant was named XXXX XXXX, with whom I confirmed that I had been scammed by " XXXX '' and " XXXX ''. PayPal declined to resolve my complaint after I learned it was a scam/fraudulent transaction. The money was transferred via scam through PayPal and I demand a refund immediately from PayPal.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal is scamming me!!! Please Help! See the attached documents to access all the games & failed attempts to rectify this issue. The phone reps are very rude and condescending. I have been dealing with an ongoing issue with PayPal denying me the ability to deposit my money into my own bank account for some time now! I have made numerous attempts to rectify this problem by calling in and speaking with reps after reps and supervisors after supervisors! Although dated back for quite some time now, my most recent experience is when I was sent a return of {$5000.00} to my account on XX/XX/2022 after the initial recipient was denied access to deposit it. A transaction fee was immediately taken out of my account both sending and receiving these funds, leaving my balance at {$4400.00} after initially charging my card {$5100.00}. Very frustrated, I proceeded with the transaction and chose the withdrawal option to transfer the funds from my PayPal balance and back into my bank account where I had to replace the funds from the denial thru PayPal. I was given two options : instant transfer or standard. I chose the instant transfer and immediately was greeted by a Transfer Delayed page. Shortly after, I went to my PayPal activity and saw the transfer has been denied. I called PayPal who told me that it had to undergo an underwriting process, and it will be approved in 24-48 hours. On XX/XX/XXXX, I called back again and again because the transfer process didn't go through and the only thing theyd say is for me to just try it again and wait... I spoke to a supervisor and was told to call my bank. I immediately called my bank and was told that they didn't see any transactions pending or attempted on their end. I then called Paypal back again to speak with a supervisor. After a few failed attempts to reach a higher up and when finally speaking to a supervisor, I was told the reason that I was having such issues was because my PayPal name did not align with the name on my bank account. I was walked through how to change my name at least 3-4 times and was told to give it three or so days and everything will be updated and the money will be transferred into my account. It is now XX/XX/XXXX and nothing has transferred into my account. I called in again and again to speak to reps after reps to rectify this issue to no avail. Looking at my PayPal activity, I have realized this has been an ongoing issue for some time now and I usually get frustrated and leave the funds within the PayPal exchange and incur fees sending and receiving. In the past, every time I try to withdraw money, it was always denied. This has caused me a great deal of stress especially being that PayPal always encouraging consumers to use their digital wallet for instant and easy transfers. Please pull my recorded calls and listen to how I have been spoken down on and ran around again and again being called next to crazy during my pleas for help with this issue. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Problem with customer service
Subissue:
Consumer Complaint: around the XXXX of XXXX I was approved to do business with Paypal business which is a invoicing system that allows customers to securely make payments. However they have a policy they hold payments for 21 days on new businesses that just start processing with them however it seems like a scam. The only time a merchant hold payments is when a customer does a charge back and the issue needs to be resolved. I called customer service and no one would help me. They all stated its the process and the only way to get my deposit is if the customer hit the button on their side to confirm the service is complete. My customers range from 20-85 years old and they are not techy people. Paypal seems like a scam because if they truly hold payments for 21days then why did they post my payments of $ XXXX {$150.00} transactions immediately and then a customer paid an invoice for {$330.00} and pay pal is holding it. it seems like they holding higher payments to draw interest because they took their fee out of a payment they refuse to give me. If the policy is 21 days then why didn't they hold all the payments? they are screening payments for their own benefit. my customer even sent a XXXX XXXX and i sent it to paypal customer service and they said they got it and they cant release the payment. they kept emailing my customer trying to get him to do something that he didn't see. I felt like they embarrassed my customer and my business by constantly reaching out to my customer about going online to push a button that i know paypal could have handle on their back end. this is highly unprofessional and once they got all my documents and approved my company it should not have been any hassles with posting my customer payment. so I believe they are scamming businesses by picking and choosing what to post once is paid. I will provide the proof my customer sent but it wasnt good enough for paypal so I believe its something they are doing by watching payments. they claim its for the buyer and seller protection but how is that when the buyer signs the docusign. This causes an issue with my customer and my company, paypal is third party and they should not be reaching out to my customer wanting to ask them questions about the payment. thats personal. you don't ask things like that once your are in contact with me and you have a docusign from the customer. THATS A FORM of harrassment. They should not be allowed to question customers about goods and services if there was no complaint. They told mre the only way they can post it immediately is if they can ask the customer some questions and they do that with the previous payments that were posted. I think the pulling a scam somehow. i will post the document my customer sent to me because he didnt understand what paypal was forcing him to do and he got frustrated. Here is a statement to me from my customer. XXXX XXXX Sat, XX/XX/XXXX, XXXX PM ( 1 day ago ) to me My pay pal only show that it has been paid it does not show an option to confirm it From : XXXX XXXX XXXX Sent : Saturday, XX/XX/2022 XXXX PM To : XXXX XXXX XXXX Subject : PAY PAL
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I XXXX XXXX, want to raise this issue with paypal. My account to them is tapbobed @ XXXX. Somewhat in XXXX or XXXX that paypal just limit my account. I tried resolving this but they didn't either accept or rejected my documents that they are asking more. What should I give more if that's only what I have. What more they need to know, the important informations are all there. I didn't do anything wrong. I just do online jobs which my clients paying me through paypal and my client is not alone since this small job that i saw in freelance website. I taught after 180 days they will release my money but rather they took it and now my balance is zero. They insisting that i made a violation in their policy, i ask them what specific violation i made but they didn't provide. Is this fair for them just to took the money of others like me. How many more individual they are doing this. I think this paypal should be shut down.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal restricted my account with not a great reason or with practically no substantial explanation. Im sure that I followed all their policy. It enormously influence my work in light of the fact that my supervisor send my compensation in my Paypal account. Trusting that they can reestablish my record back. Much appreciated! Here is my PayPal email XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-06
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I hope all is well I paid the debt for PayPal pay in 4 for the amount {$90.00} and several agents advised once I made the payment I would be able to use PayPal pay in 4. Im still not able to use Paypal pay in 4. It wasnt my fault that it went to your internal collections department because I tried to pay it several times but it was not showing up for me to pay on PayPal.com. Can you please fix my account so Im able to use PayPal pay in 4 that was stated by your other representatives ( several ) they said once I make the payment I will be able to use PayPal pay in 4 again and I have witnesses and documentation of this. Thank you for your time. Have a wonderful day and please be safe.
Company Response:
State: NC
Zip: 28306
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-06
Issue: Other service problem
Subissue:
Consumer Complaint: I had opened a personal account with PayPal using my email address ( XXXX ) and they closed my account without giving a reason. I had called in and was told that their decision is final and irreversible. They have unfairly denied me this basic money transfer service with no legitimate reason known to me.
Company Response:
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2022-02-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This complaint involves paypal fraudulent/unauthorized transactions. I reported 90 days of them as the law entitles me to do according to my attorney and then : 1. They gave back {$700.00} and {$33.00} and I transferred it all to my XXXX XXXX account and most of the money just disappeared I did have a negative balance, but it was less than the amount I deposited. 2. Then I got an email stating that they due to my spending habits that they determined that all of the transactions were not fraudulent and disregarded. 3. I do not believe my XXXX XXXX account is connected to my paypal account, but I did transfer the funds from that account to my XXXXXXXX XXXX account because I had a negative balance and I also needed to make an overdue payment on my credit account with them. 4. I believe that they may be using XXXX XXXX XXXX or something similar as this is the second time that I opened up a financial institution and then I went back to look at it again and it was gone. I never delete anything so I know I did not delete it. I have more issues with PayPal than just this but this one is currently creating a hardship as I am XXXX but not on XXXX.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A