Date Received: 2023-11-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I tried to reach venmo customer service and asked them to fix the problem. They informed they will fix the problem and send the link to fix it. They never did it. I have around {$800.00} in venmo XXXX
Company Response:
State: CA
Zip: 95762
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to appeal the permanent limitation placed on my PayPal account, associated with the email address XXXX. I firmly believe that this limitation is the result of a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. I have been a loyal PayPal user for an extended period, consistently adhering to PayPal 's terms and conditions. Maintaining a positive and trustworthy relationship with PayPal is of utmost importance to me, and I am fully committed to resolving any issues or concerns that may have contributed to this unfortunate situation. I kindly request that PayPal conducts a comprehensive reevaluation of my case, carefully examining the circumstances surrounding the permanent limitation of my account. I am confident that this review will uncover an error or misunderstanding. I am prepared to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only relieve my current financial inconvenience but also enable me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I greatly appreciate your prompt attention to this matter and kindly ask that you initiate the review process expeditiously. If there are specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I look forward to a swift resolution of this issue and the opportunity to resume using PayPal 's services. Sincerely, XXXX XXXX
Company Response:
State: MO
Zip: 63701
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got an email from a XXXX XXXX ( email XXXX ) saying that I had purchased .017 Bitcoin for an amount of {$470.00} that they were going to take from my bank account. They even had an invoice # XXXX and a phone number which is XXXX. When I called that number, a person with a heavy foreign accent began to ask me for additional information to process a cancellation of the invoice. I refused to give any futher personal information. I called my bank and they said no money had been taken yet and they would keep the account under surveillance if such an invoice did come to the bank. This was all done under the name of PayPal who wrote that the payment was processed. The PayPal support team number was XXXX. If they had taken this money from my account it would have crippled me financially.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Over the last several days I have tried to contact PayPal regarding a situation where I have not been able to order a PayPal debit MasterCard. I have not been given detailed information as to why it is important to have said card issues and mailed to my current address.
Company Response:
State: MI
Zip: 48174
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I ordered from an online merchant using PayPal in XXXX for {$600.00}. The order required a signature from me upon delivery XX/XX/XXXX. I received an email notification that it was delivered at my residence while at work. I never received my package and with further investigation via XXXX, the package was delivered to the wrong address and they let a thief sign for my package. I have all the supporting documents stating the wrong address it was delivered to and the person ( thief ) who signed for it. I have exhausted all channels to get this matter resolved ; the merchant ( XXXX ), PayPal, XXXX, XXXXXXXX XXXX, in addition to calling the police outside the residence of the thief 's building in order to file a police report. The police did not file a report and told me to resolve the situation with my bank. I also filed complaints with the XXXX XXXX XXXX and The Attorney General 's Office. There is no accountability being taken and I don't have the merchandise nor my money reimbursed. If this is not resolved I will have to file a lawsuit against the merchant ( XXXX ), PayPal, XXXX.
Company Response:
State: NY
Zip: 11374
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have used PayPal to send money regularly to my fianc. Twice, without explanation, PayPal repeated these transactions without authorization at times that the device was not in use. No one else had access to the device or any other device with access to the account or to the account itself. I have been able to verify that at the times these transactions occurred my device ( my phone ) was not in use and was with me. These repeated transactions amounted to approximately {$3000.00}. The first time this happened, I had sent 3 transactions during that day : {$300.00} in the morning, then {$500.00} at XXXX and another {$700.00} at XXXX ; these were authorized transactions. At XXXX and XXXX, PayPal repeated the {$500.00} transaction ( twice total ) without authorization and without notification either to my phone or my email. The second time this happened, I had sent 2 transactions that day : again, {$300.00} in the morning, then {$600.00} at XXXX. At XXXX, XXXX, XXXX, and XXXX PayPalagain without authorization or notificationrepeated payments of {$600.00}, {$500.00}, {$300.00}, {$200.00}. I reported the issue to PayPal and asked that they provide information about these transactions and how they occurred, since I did not authorize them and since I did not receive notifications about them. They lied and said that I had received notifications but were unwilling to provide any proof ( since this had not happened ). I explicitly requested which device, what IP, and what location the transactions had been made from. None of this information was provided, and lies were offered in place of information. In particular, the agent claimed that the IP address and location were the same for all payments, which simply was not true. The two days of payments took place from entirely different locations. The agent either did not investigate this, explicitly lied, or was horrifically incompetent ( perhaps even illiterate ). Illiteracy may be the best way to characterize the quality of all further attempts to clarify the matter. None of my questions were answered, and the agents handling the messages did not give any indication that had actually read my clarifications or questions. They repeated boilerplate responses that had been made before and that I had acknowledged and accepted, and which had nothing to do with my questions. Agents insisted that because this was a personal transaction ( not a business payment ), there was no payment protection. I clarified that I understood where the money went and was not looking for PayPal to repay the money, but that I needed to know how the unauthorized transaction had occurred. They ignored this and instead responded simply that they had determined the transactions were authorized. This was known to be false, so their response was not helpful. I clarified that I needed to know why the app was sending money without my input, but PayPal did not acknowledge this at all and pretended that I had personally sent the money ( which, from the start, was known to be false ). I made clear that if PayPal was unwilling to provide this information that in my understanding, PayPal was responsible for perpetrating fraud. This was not acknowledged, with agent against repeating boilerplate information. From what I can tell, the PayPall app has a serious bug that in certain conditions ( not yet known to me ; possibly having to do with poor network connectivity ) the app will re-send payments that have already been sent. This is a serious problem that PayPal refuses to investigate.
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have held a PayPal account in good standing for nearly XXXX years. In XXXX I filed a fraudulent purchase report when a seller did not follow through with their end of the transaction. Now PayPal has closed my account permanently with no explanation. I use my PayPal account as a means to make payments safely and I have done nothing wrong to warrant my account being closed. PayPal will not reply to my requests for reasons as to why they closed it, nor can I reach a live person for customer support.
Company Response:
State: KY
Zip: 40205
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account got hacked and there were fraudulent transactions made..Venmo refused to refund me or try to get my money back..they denied my claims without doing a full investigation
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I trust this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account, registered under the email address XXXX. I firmly believe that this limitation is the result of a misunderstanding, as I am confident that I have not violated any of PayPal 's policies or engaged in any unauthorized activities. As a dedicated PayPal user for a significant duration, I have consistently adhered to PayPal 's terms and conditions. Maintaining a positive and reliable relationship with PayPal is of utmost importance to me, and I am fully committed to addressing any issues or concerns that may have contributed to this unfortunate situation. I kindly request that PayPal conducts a comprehensive reevaluation of my case, examining the circumstances surrounding the permanent limitation of my account. I am confident that this review will uncover an error or misunderstanding. I am ready to provide any necessary documentation or information to support my appeal. Reinstating my PayPal account would not only relieve my current financial inconvenience but also enable me to continue using PayPal for secure and efficient financial transactions, just as I have done in the past. I deeply appreciate your prompt attention to this matter and kindly ask that you initiate the review process expeditiously. If there are specific documents or details required from my end to facilitate this process, please do not hesitate to inform me. Thank you for considering my appeal. I look forward to a swift resolution of this issue and the opportunity to resume using PayPal 's services.
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have Synchrony Bank PayPal Credit card. The card does not show in my Paypal wallet when I attempt to buy something online using " pay with paypal ''. I have spent close to 20 hours on the phone with Synchrony ( and another 20 with Paypal ) and an extensive history of making cases on the phone trying to get this problem resolved. All cases I make with you are silently closed as resolved with no response from you. You continue to say its not your problem and say contact Paypal. Paypal has been saying the same thing about you. Paypal has been repeatedly saying Synchrony Bank has failed to correctly communicate and link the card information to Paypal as Synchrony Bank is the card issuer, and that this is why its not showing in my Paypal wallet. Your customer service agents have become hostile to me, particularly : " XXXX '' who refuses to even pretend to try and help me. I once again am requesting you have someone at Synchrony who has the authority to investigate this problem to find a solution. In my previous case with CFPB sent to you ( XXXX ) you tried to shift blame to Paypal, but then responded with a lengthy boilerplate response which can be basically summarized to : " Maybe theres a security issue, idk '' ) without any attempt to provide me with a solution. The most Synchrony has done was attempt to " disable and reenable '' my card, repeatedly tell me to clear cookies/ change browser, suggest I am using the wrong account ( im not, XXXX is the correct email ) and the most common : saying its Paypals fault call them. I had to think outside the box and even ordered a replacement card in attempt to see if this would solve the problem ( it didnt ). Due to my inability to use this card properly I have done lengthy research and have found many other card users who have the same problem, and the absolute XXXX they are going through to and get Synchrony bank to acknowledge or resolve the problem. I will continue to contact Synchrony bank until someone with authority will be able to acknowledge this problem exists and respond to me in a human fashion to help me resolve. Thank you.
Company Response:
State: MI
Zip: 48169
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A