Date Received: 2022-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent money via PayPal 4 times using friends and family option. The seller XXXX XXXX uses friends and family XXXX XXXX and XXXX XXXX both registered PayPal users to take the funds and never ship the goods or provide the services. Many PayPal users are being scammed this way and PayPal allows this scamming to prosper never investigating blatant scamming. I consider PayPal to be complicit in these transactions and really should be fully investigated in this regard. I am a XXXX XXXX citizen but transferred US $ via PayPal and expect my complaint to be fully investigated. I'm looking for a full refund from PayPal on all 4 transactions. Also this service paying via friends and family method must either be shut down or fully covered by PayPal as they take a fee for this service.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Gday! Im a private seller and sell digital items such as games, providing boosting service for gamers and streamers, such as unlocking camos & skins in the games, boosting game statistics, provide XXXX XXXX, and also sell game XXXX Being active on XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, recently XXXX XXXX We usually accept only PayPal payments which are sent via PayPal friends & family, because our digital goods & services can not be shipped. On the XXXX of XXXX a customer who purchased something from us on XXXX XXXX and paid via PayPal friends and family, opened a case on XXXX and wanted a chargeback, we contacted him, he didnt respond yet. PayPal demanded proof of fulfillment of the order, which we have submitted it alongside further info about our business, later they demanded supplier info and a professional license, we explained to PayPal that we dont provide nor deliver any physical product and have no supplier ( full scripts on the pics/files ), but few minutes after submitting that, today, we have received an email from PayPal, saying that our account is permanently limited, money is on hold etc. Please i want to restore my account that i can continue my business. Thank you!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hello my Venmo acc was frozen on XX/XX/22 with no clear reason as to why other than an email requesting that I send a photo ID which I immediately did so ... after waiting I contacted customer support to be advised of why my account had been frozen no one could answer and gave me a turn around time of 2 weeks ... after checking the site the standard turn around time is 7 days to unfreeze an acc and upon review I don't see any violations of terms that would have caused the account to be frozen..after reaching out several times I advised that I would be reporting this issue to XXXX as no one could explain what triggered the account to be frozen after going back and forth for weeks and having agents escalate the issue they finally contacted me back stating my account was now permanently deactivated and my funds will be held for up to 180 days ... received this email at XXXX XXXX and immediately wrote back and received a generic message stating they were closed ... .I don't feel this is just nor far as they never provided a valid reason and I do not owe them any money for my funds to be held
Company Response:
State: AL
Zip: 361XX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Other service problem
Subissue:
Consumer Complaint: I have been trying to add my bank account for several months, I have tried on mobile, desktop, by open banking/acct no. It always says try again later despite waiting 72 hours multiple times between attempts to add the account. I called customer service who simply wanted to get me off the line and had no interest in helping me. They stated there was a risk associated with the payment even though I wasn't trying to make a payment. I have been in touch with my bank who dispute this and say there is nothing wrong with the account and that it is a technical error with Paypal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I thought I purchased a door stop as a gift on XXXX website. The only way to complete the transaction was through PayPal 's 'Send to Friend'which I should have red flagged. There was no communication, no confirmation from the website about my order, nothing, nada zip. I emailed the address on the website and the email bounced back. I contacted the XXXX seller, nothing. I looked up XXXX and it is not legit. I then called XXXX XXXX who has always reversed fraudulent transactions- this time they gave me PayPal XXXXs #. PayPal was no help and basically said the purchase was fine on their end. How so? I wasted {$39.00} on a product my brother never received!! PayPal should be held accountable and I should be refunded the money that XXXX XXXX stole from me. Thank you,
Company Response:
State: NC
Zip: 27104
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On about XX/XX/XXXX I used PayPaXXXX and XXXX to complete a transaction. I attempted to purchase a small generator for {$99.00} plus tax, shipping and perhaps other small fees for a total of {$110.00}. I hadn't heard of the retailer, but I thought little of it. PayPal and XXXX guarantees against fraud and there are many small XXXX venders which are reputable. The product was a good deal, but not unbelievable. XXXX XXXX had recently discontinued a small generator they branded the " XXXX '' which retailed on sale for {$99.00}. I was happy to have found a comparable product. However, when the retailer failed to confirm the transaction via email and didn't respond to my inquires, it was almost immediately clear I was scammed. I reached out to PayPal. The dispute I opened was summarily closed. They reasoned, I hadn't allowed time for the package to arrive - apparently they received a tracking number. When I did not receive any package, I asked PayPal to reconsider - however they claimed the parcel was delivered because the USPS tracking number indicated as much. I examined my XXXX camera footage from the day at issue and reached out to the post office. The camera did not show any package arriving on the day claimed, however I was not able to get anyone from the post office to provide a real response. PayPal merely refused to consider any evidence I had that the parcel was not delivered. Moreover, they failed to consider that the shipping time was objectively unreasonable. The timeline provided showed what should have been a large, heavy package ( 50 pounds at least ) traveling half the distance around the earth in mere days. At the time small packages were stranded for weeks at air cargo warehouses because the system was overwhelmed. It was just silly to think that such a package could be moved so quickly, especially without the retailer charging a significant premium. However this all fell on deaf ears. After researching the problem, I found a discussion on XXXX that outlined the scam. Apparently, a scammer merely needs to provide PayPal a tracking number of a parcel shipping to the same zip code and PayPal 's policies and procedures then consider the parcel delivered and deny the claim. That is if someone opens a dispute claiming the parcel never arrived. Alternatively, a smart consumer can sometimes scam the scammer by telling PayPal the item arrived broken or it was the wrong item - and then ship an empty box back to the scammer who isn't in a position to complain. I guess I should have done my homework before complaining ; but it certainty shouldn't come to that. Now, a year later it is happening again. This time, I tried to buy a metal filing cabinet from a small online retailer using PayPal and XXXX. The website provided an option to use PayPal to complete checkout and included a hyperlink tied to PayPal 's logo ; A common " button '' feature that PayPal provides to website developers. That the cabinet was cheaper from an online, overseas retailer made sense too as most of these inexpensive, consumer facing ferrous products are made in XXXX. This all seemed perfectly normal. I found the checkout process unusual and I was immediately unnerved when it seemed the payment went to XXXX XXXX. For the transaction to be processed in a difference currency is to be expected and that's what I thought was happening. However, from a common sense global trade perspective, for the payment to actually be received by someone in XXXX for a product likely made in XXXX seemed highly unusual. I therefore immediately searched for anything that might confirm that the order was legitimate. I received no confirmation email and did not receive any response from the retailer. At this point, it was clear I had again been scammed and I reached out to PayPal which summarily denied my claim. This transaction was for about {$69.00} ( perhaps there's some exchange fees at issue ) and was completed on about XX/XX/XXXX. I use PayPal and XXXX frequently and complain very little. That they flat-refuse to believe me, is unconscionable given their marketing claims that the protect against fraud.
Company Response:
State: WI
Zip: 54313
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Problem adding money
Subissue:
Consumer Complaint: I received a payment from a customer and PayPal withheld 50 % of my payment for no valid reason. PayPal 's policy states that if I exceed payments received by XXXX USD, which has not happened. and they do not give me an explanation of why they withhold it if it was a service performed, the attention by call never enters and in message they did not answer my question. I ask you to please help me because there is no reason for them to hold my money for 21 days or 7 days as they say. I will appreciate your help
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Venmo has held my money hostage since XXXX XXXX!! They refuse to fix whatever issue it is saying causing my account to be frozen!! I cant get my money out of the account and I cant send it to anyone else!!
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hello, I have been using PayPal to receive payments for my XXXX business ( XXXX XXXX ) also I am using it sometimes to pay. On XX/XX/XXXX I give my PayPal account to one of my clients to send me payment, after that I got a mail from PayPal that my account is permanently limited then I got mail informing me that my account temporary limited and asking for some information to submit ( The mail that asking for Information arrived after the permanent limitation mail ). So I contacted PayPal customer services asking for the reason and they tell me the decision is final and didn't give me any clear reason. After days of searching and contacting my client who send the transaction. I discovered that he was using XXXX platform to convert his crypto coins and send them automatically to my PayPal account. I didn't know that he will use XXXX platform to send it to me. and my client didn't know that PayPal doesn't allow dealing with XXXX platform in my country XXXX. I really didn't do anything illegal. So I wish you help me get my account back ASAP.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo has frozen my account I do not owe them any money. I have a balance of {$130.00}. XXXX in my venmo Account. When I call customer service they do Nothing But tell me that I will need to talk to the specialist team to unlock my account. The only way to communicate is through email. The Specialist team has not gotten back in touch with me its been over eight days and theyre holding my money. I have sent emails I have called. Nothing works but the tickets say solved. Nothing is solved because I still cant get my money
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A