Date Received: 2022-09-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello once again I was trying transfer my funds off the account and PayPal the amount of {$120.00} and basically is holding my money I called XX/XX/2022 and they kept making excuses putting me on hold and kept saying its there security system but there not giving me a reason why the transfer wasnt going thru they literally do this everytime and tried maker send money to a unknown PayPal XX/XX/2022 now Im on the phone with them they have been nun but rude slamming the phone cause Im asking questions then literally catches a attitude so at this point I want my money and really want to sue this company they literally keep telling me they dont a solution and dont know what to do so now I want my money of the account
Company Response:
State: TX
Zip: 75126
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I lost my cell phone in a XXXX XXXX on XX/XX/XXXX. I had my carrier turn the cell phone off, but the wifi functions were still active. Transactions began to be transferred or withdrawn from my bank and my PayPal accounts. My bank stopped the charges and made a partial refund, but PayPal refused to acknowledge the transactions as unauthorized. I have been wiped out. I had a business account under one email address with PayPal for XXXX XXXX XXXX XXXX : XX/XX/2022 Instant Withdraw to Debit Card Completed- {$790.00} XXXX XXXX second account was for person business only, under a second address : XX/XX/2022 Paid with PayPal XXXX XXXX XXXX - {$430.00} XXXX Transaction ID XXXX Seller info XXXX XXXX XXXXXX/XX/2022 Paid with PayPal XXXX XXXX XXXX - {$240.00} XXXX Transaction ID XXXX Seller info XXXX I reported these transactions within 48 business hours as specified in the PayPal Terms and Conditions with PayPal refusing to return the funds. I have since closed these accounts and deleted the cards associated with them. I need help.
Company Response:
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX I live at XXXX XXXX XXXX XXXX XXXX, GA XXXX the following is a statement regard the restriction of two of my PayPal accounts On XX/XX/2022 I received an e-mail from PayPal stating that I will no longer be able to use my account because it was permanently restricted for 180 days. I received another e-mail on XX/XX/2022 regarding the same 180 restriction on my other PayPal account. I have spoken to several customer service agents and supervisors regarding this matter and no one has been able to able to give me an explaination why my two accounts have been permanently restricted. I have not acted in bad faith or in an illegal manner. Two of the Supervisors I have spoke with have found nothing suspicious with my accounts, and one of them filed an appeal at my request. A representative from PayPal contacted me via phone to tend to the situation, but they had no answers for me and told me there's nothing they can do about the situation. When I gave them the reference number pertaining to my appeal I was told the appeal number is not on file and nothing regarding the matter can be found. I was told that I will have to wait the full 180 days before they will take action and a resolution can be reached. I use those both PayPal accounts because I am not able to use regular bank accounts. The money in those accounts are all the money I have. I do not seek to use PayPal once I get the restrictions lifted from both of the accounts. I only wish to get my money back and use the banking services of another company. This is beyond frustrating and more than an inconvenience. My livelihood runs through PayPal and I am unable to function without the use of the accounts they have restricted.
Company Response:
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2022-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email from PayPal stating that I " can no longer do business with PayPal '' because I violated the acceptable use policy and my account ( XXXX ) was locked. Furthermore, they stated that they are holding my balance for 180 days. I currently have {$55000.00} in my account at this time and can not transfer to my bank or access my funds at all. I attempted to contact them through several channels including calling them, emailing, and writing a letter. 7 representative refused to tell what I did to violate their acceptable use policy. In response to the letter that requested they state the specific reason for the ban, they again refused to provide and explanation. I have yet to receive any indication as to what exactly I did to result in this ban and the only information I received was that it was a " backroom decision. ''
Company Response:
State: MI
Zip: 49015
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal is allowing scammers to use their service with no consequences. I was scammed out of {$50.00} and have proof. Its not a whole lot of money but this should not be allowed to happen. I usually never pay a deposit but the group was recommended locally and the amount was small so i fell for it. I feel like a fool but i dont want to allow others to male the same mistake.
Company Response:
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: First off the first complaint I made towards Venmo, you completely lied a few times during that whole response. One being that I changed my username and that will flag security yet you cant even change your username!!! Not that I ever seen anyway. I changed my EMAIL, which is common and happens a lot for many different reasons. Then you tired to say I transferred XXXX and that I then cancelled it, and that would also alert system, which is completely FALSE!!! You guys froze my account on XX/XX/XXXX and I made that transfer XX/XX/XXXX, which it was to be completed on XX/XX/XXXX but since you guys froze my account, it automatically wouldnt transfer and after almost a week it then went back on balance in venmo. I NEVER cancelled anything, it never went through due to you guys freezing, which you clearly would be able to see, so to lie with that response is just ridiculous. Now to the whole reason why I am having to come and make another complaint. Not only did you guys reply saying my money would be released on September 10th, 180 days after you froze and you guys saying is in the TOS to hold funds for 180 days or sooner. Now here we are on XX/XX/XXXX and I STILL HAVE NOT HAD MY MONEY RELEASED TO ME!!!! Every time I email, you guys give me the automated response of unfortunately we are no longer able to offer you the Venmo service and how my account is permanently deactivated, and how you guys dont come to this decision lightly, when every single time I have contacted I have stated I DONT want the account activated and I will never use any Venmo or PayPal service ever again, all I want is MY money released. But clearly you guys never even read the long messages so many of us write, just for you guys to still never help, and ignore every single thing someone needs help with. I have been told 9 times that my money wouldnt be held any longer than XX/XX/XXXX making it 180 days, yet I have contacted support through the app, emailed, and called EVERY single day, just to constantly be told that it needs to be reviewed by another department and how they will contact me through email, just for them to send me the bs response of they cant reactivate my account, and if I have any questions just to email but puts in the email that they will no longer be answering questions about the situation, WHEN THEY NEVER HAVE ANSWERED ANY single question, and hasnt helped what so ever to get my funds released and the account finally closed. ALL I WANT IS MY MONEY!!!! You guys have already screwed me over so much that my kids and I lost our house due to you freezing almost XXXX of my money and not letting me transfer it out. I have fell behind on bills because of it, and I kept telling them that I would get it all paid on XX/XX/XXXX when I got my money back, and here you guys are screwing me over again with not giving me back my XXXX!!!!! I now have had to hire a lawyer, taking more money away from my children because of having to do so just because you all keep lying and are holding my money for NO REASON!!!!!
Company Response:
State: MN
Zip: 55429
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I transferred funds and they froze my account. Never told me why. Now they are shutting my account down and they said that it will take up to 180 days to get my funds back
Company Response:
State: TX
Zip: 76011
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I inadvertently took out a Pay Pal account approximately 4-6 years ago. I was unable to close the account, and have never used it. I have email printouts from both XXXX and XXXX dating from XX/XX/22 to XX/XX/22. I was contacted by the pay pal billing dept on XX/XX/22, concerning a {$600.00} bill for purchase of three {$200.00} gift cards from XXXX, {$600.00} total, which I did not buy. XX/XX/22- received a second email billing for {$600.00} I called the pay pal billing dept to report that I did not purchase the gift cards. I was referred to the above win.services email address, and sent my refund amount and last four numbers of my bank account. However, the amount was XXXX ( hit the number 4 instead of $ ). They explained that the scammers had made a {$4600.00} deposit into my bank account, and I needed to go to get eight XXXX gift cards of {$500.00} each, and to read the numbers on back of the card to provide pay pal the credit for the amount shown as a deposit into my account by the scammers. Meanwhile they assured me that they were cleansing my computer of hacker access. They showed me the deposits into my bank accounts, and my credit union account. I continued to believe them, as the format showing deposits into all of said accounts were the same as I encounter routinely doing on-line banking. Thus, I believed what they said. This process was repeated multiple times. Total withdrawn by me in cash to pay for the XXXX cards was near {$30000.00}. I have scanned and uploaded the emails from the two above sources. I learned that the bank and credit union accounts showed no deposits, even though I observed same over my computer, which I had released to the above bad guys. The nonly way to check actual account activity was to go to the bank/credit union XXXX Further, the cash withdrawals drained my accounts of {$30000.00} I received an additional pay pal invoice on XX/XX/22 for {$500.00}, which is included in the uploaded file. I do not intend to pay this invoice.
Company Response:
State: WA
Zip: 98607
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: My car was stolen when I recorded it and did it they said in qualified they gave me this website and told me to file with you guys if it could be fixed
Company Response:
State: MN
Zip: 55422
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account got permanently limited by PayPal on XX/XX/XXXX. However, I did not do anything that violate their rules. I just sold a second-hand cloth on an app called XXXX because I need money, PayPal put that money ( {$410.00} ) on hold for a few days, and before I can get that money, they put my account on limitations, and I could do nothing to restore the account. I am so confused and they have no right to hold my money!
Company Response:
State: NC
Zip: 27514
Submitted Via: Web
Date Sent: 2022-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A