Date Received: 2022-09-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: {$75.00} was charged to my PayPal by a XXXX company. I have spent 3 hours on the phone with PayPal. I filed a claim with PayPal and they immediately closed. Now they have transferred me to 4-5 departments with no resolution. I have no idea what to do next.
Company Response:
State: VA
Zip: 22406
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened a Venmo account so that my employer could send me my paycheck. On XX/XX/XXXX I received a payment of {$280.00} from my boss. Venmo then froze my account and asked for identification verification which I willingly provided after calling several times they unfroze my account. I then went to add a card to my account so that I could transfer my funds out of Venmo they then froze my account yet again and asked me to provide them with a bank statement. I provided the statement which then said was the incorrect statement I submitted more statements from the card they requested and they continued to say it was the incorrect statement when I know for a fact it wasnt. I called several times and received zero assistance or answers. Then on XX/XX/XXXX I received an email saying my account had been permanently deactivated and that my funds were to be held for up to 180 days. The email claimed I violated the terms and conditions which I dont understand how that is even possible when Ive only had one transaction on my account and I submitted all the documents requested by Venmo . I explained to Venmo that I needed the funds in order to pay my rent and asked if there was anyway they could release the funds or at least refund the payment back to my employer so that she could pay me a different way. Venmo failed yet again to offer any assistance or answers. Im a XXXX XXXX XXXX XXXX XXXX XXXX working part time to try to make ends meet. I need my paycheck in order to pay bills. My rent payment is now late because of Venmo and Im at risk of being evicted.
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Sent a transfer about {$1700.00} on XX/XX/2022 via Venmo. Venmo reported transfer complete, but recipient never received funds. Venmo then acknowledged it has funds but can not transfer to the recipient. Refused to reverse the transaction and refund funds to the sender, claimed department who could do that can not be reached by phone.
Company Response:
State: CO
Zip: 80238
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sold and received payment for a Set of Tables on XX/XX/XXXX for {$270.00} & received payment for them via Venmo. On XX/XX/XXXX the Lady that purchased them filed a Fraudulent Dispute with her Bank and Venmo placed a Hold/Freeze on my Venmo Account. I immediately disputed the Fraudulent Claim with Venmo that was Filed by the Lady that paid & picked up the Tables on XX/XX/XXXX and also sent all Messages to Venmo showing proof that SHE, herself did in FACT send the payment for {$270.00} to purchase the Table 's & she was the one that initially asked if she could send payment for them via Venmo. I even reached out to the Lady that Filed this Fraudulent Dispute Claim and asked her why she Filed this Fraudulent Dispute Claim and also sent her our Conversation of our Messages validating that she did in FACT send the Money of {$270.00} for the Tables and asked her what there was to dispute about it? She said she that she made a " mistake '' and that she would reach out to her Bank and Cancel the Dispute Claim that she Filed and she was Sorry. Since then, the Lady that paid {$270.00} for the Tables and reached out to her Bank to Cancel the Filed Dispute Claim that she made in " error '', as of XX/XX/XXXX she sent me a Letter from her Bank that she Filed this Dispute with showing and stating that she was NO LONGER Disputing this Charge for {$270.00}. I immediately Emailed this to Venmo & continuously get the same automated response. Can't speak with anybody at Venmo, can't get the Fraudulent Freeze lifted off of my Venmo Account & receive my RIGHTFULLY OWED MONEY placed back into my Account. Is this a joke? How is this Legal? I HAVE PROVIDED ALL DOCUMENTATION SHOWING PROOF SHE INTENTIONALLY SENT THE PYMT OF {$270.00} FOR THE TABLE 'S, THE LADY ADMITTED THAT SHE KNOWINGLY DID SEND THE {$270.00} FOR THE TABLE 'S IN THE PROOF THAT I SENT TO VENMO, AND NOW WE ARE ALMOST XXXX MO 'S INTO THIS AND THIS LADY HAS THE TABLES & POTENTIALLY A {$270.00} REFUND??? AND MY MONEY IS BEING STOLEN FROM ME? WITH NO RETURN OF THE TABLE 'S AT THIS POINT. PLEASE HELP REFUND MY RIGHTFULLY & LEGALLY OWED MONEY BACK TO ME IN MY VENMO ACCOUNT.
Company Response:
State: TX
Zip: 75068
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: I'm having an issue with Venmo, I recently had a small payment sent to me for just {$25.00}. Not a lot of money and I understand that, but when I logged into Venmo I noticed that there were some older cards shown as payment methods that don't exist any longer and the accounts have been closed. I removed those older cards and when I attempted to transfer the funds out of my account I was shown an error message. I reached out to Venmo to determine why there was an issue with the account. I was informed that the account was frozen and I needed to send my ID and a current statement or picture of the card I want to use for the account. I did this, today I was informed that I had to provide the same information for the older cards. I informed them that I don't have those cards or accounts any longer, I simply want them removed and the account usable again. Their response was that I have to send that information. I responded that I want the account closed and the funds returned. They have now said they won't close the account or return the funds until those documents and cards are sent in.
Company Response:
State: OH
Zip: 43081
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Venmo has held my money for 3 years now and still won't release it to me or let me transf er it out to my own bank I have reached out to them many times I get the same answer XXXX and it been 3 years please help me get my money
Company Response:
State: CA
Zip: 91303
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been using Venmo for over 3 years now. I have always used it to transfer money from friends and family. On XX/XX/XXXX, Venmo froze my account for no reason. This was after they allowed my sister-in-law to transfer me XXXX XXXX They froze my account and did not allow me to transfer money to my bank account which was desperately needed to pay bills. Now they can hold my money for 180 days, yet there is no explanation of what I did wrong or which rules I have broken. I searched online and found out that this happens to a lot of people. As of today, they have limited my sister-in-laws account as well. I don't know what kind of business practice this is but freezing my account and holding my money with no explanation, this can't be legal?
Company Response:
State: CA
Zip: 95301
Submitted Via: Web
Date Sent: 2022-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-17
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Paypal refused to close my accounts and wanted to instead keep them open. I have been unable to update my address, phone number, and log-in information that has been changed due to my moving with being homeless. During the process of being homeless I have moved from a few different concepts and shelters that have caused disruption with me being able to do business as usual and have instead resulted in alway receiving a less than desirable experience with XXXX XXXX XXXX Paypal. I am happy to provide proof of my identity but have found doing business with XXXX XXXX XXXX Paypal to be less then superior service experience in regards to updating my account information.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, I have a major complaint against PayPal. My friend and I tried to use PayPal to transfer money to pay for personal use, and PayPal, without warning, cancelled our transaction, froze the money for 6 months, and permanently banned my friend 's account for reasons unstated. When we called PayPal to resolve the issue by offering to validate our account as not fraudulent, created by a third party, etc... they refused at multiple layer of customer service saying the decision was " permanent '' and there was nothing we could do. They have effectively stolen {$1000.00} USD with no way to claim it back. I tried to call again, but this time with both of us on the phone as two different PayPal users making the transaction to vouch for my friend. We waited through 4 layers of customers service, reauthenticating, being placed on hold, and after 2 hours, we were on hold and disconnected by PayPal. PayPal 's unfounded decision-making, lack of redress options, and ineffective customer service has left us no other choice. Typical Americans can not afford to access the legal system to hold a company like PayPal accountable for their decisions and they know this.
Company Response:
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I signed up for XXXX XXXX phone service just for XXXX month. Their website and their stores advertise unlimited service for XXXX XXXXXXXX. However, the real price is XXXX XXXXXXXX. I went into a local store and purchased XXXX month of service for {$29.00} after pointing out to the sales clerk, that the advertisement clearly stated XXXX XXXXXXXX. I have since been able to restore my old phone service, which is much cheaper and I no longer need XXXX XXXX services. Per their terms and conditions, if you're not satisfied with your service, you can cancel and get a refund within XXXX days. I canceled my service on the XXXX day. The reps that I spoke with said that since I USED the service, I wasn't entitled to a refund. I let them know that it makes no sense to offer a guarantee, but only if you don't use the service. How do you know if it will work for you if you don't use it? So I cancelled my service after 6 days and XXXX XXXX is refusing to refund me, as I am entitled per their terms.
Company Response:
State: OH
Zip: 45322
Submitted Via: Web
Date Sent: 2022-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A