Date Received: 2023-12-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My account received an email notification from PayPal allowing withdrawals on XXXX XX/XX/2022, but I can't link new bank with the withdrawal, and I've contacted the customer service representative by phone several times and the problem hasn't been solved, can you please help me, thank you! Attached is the email notification from PayPal.
Company Response:
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Every time I put in my correct social security number and information you never verify me
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received an email notification that my PayPal account is allowed to withdraw funds, but I am unable to complete the process of link new bank for withdrawals, and I have contacted the customer service representative by phone several times, but the problem has not been resolved, please help me, thank you! Attachment contains a notice of permitted withdrawals from PayPal.
Company Response:
State: SD
Zip: 570XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I cancelled my Pay Pal account months ago. Received email from Pay Pal on XX/XX/2023 from Pay Pal employee XXXX XXXX stating {$590.00} for XXXX had been charged to my account. Trade ID no. XXXX. I did not make this trade and even if I had it would not be paid with Pay Pal!!!! I was ask to XXXX XXXX. Called number immediately get a busy signal every time I call.
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am filing a complaint about Paypal 's negligence in managing a series of fraudulent transactions. For background, I have my XXXX checking account linked to my Paypal account, and XXXX fraudulent transactions were made out of my Paypal account, and credited to a bank account at XXXX ( account ending in XXXX ). Transaction XXXX ) XX/XX/XXXX -- debit out of my Paypal for {$130.00} > into XXXX ( account ending in XXXX ). Transaction XXXX ) XX/XX/XXXX -- debit out of my Paypal for {$200.00} > into XXXX ( account ending in XXXX ). Transaction XXXX ) XXXX parts -- Part XXXX on XX/XX/XXXX ) Debit out of my XXXX securities account for {$500.00} > into my Paypal account ( credited XX/XX/XXXX ). Part XXXX on XX/XX/XXXX ) Debit out of my paypal for {$500.00} > into XXXX ( account ending in XXXX ) ... .to be credited XX/XX/XXXX. I even told them on XX/XX/XXXX that the " fraudster/originator '' has already debited fraudulently twice before and they will certainly try to transfer the {$500.00} as soon as it comes in and to PLEASE STOP ALL PAYMENTS OUT OF MY ACCOUNT. And they told me " well, sir, you could transfer those funds back to XXXX before the fraudster does '' ... .and then recommended I setup XXXX authentication. They didn't understand that whoever this fraudster is has access been able to transfer funds out EVEN after I change my password, which means they have hacked my phone. It's the only way someone would be able to debit an account that way. I called XXXX so they could stop the payment ( and reverse the original XXXX payments ) and they said they could not help me because they would need the originator 's information ( bank account number full XXXX digits not just the last XXXX ). Paypal will not give me the information I already asked for. I also called XXXX and they washed their hands of any responsibility. I asked them to recall the funds with a letter of indemnity and they told me Paypal has to initiate any fraud investigation and resolve it. I then called PayPal XXXX to ask why they let another debit go out and to stop the payment ... and they said they couldn't. I asked ( via their message center on the PayPal app ) for them to claw back all three transactions, otherwise to give me the transaction information including bank account information so I can send it to XXXX, but have not responded to me with any information I requested and have not reached out to any of the other institutions to try to resolve the issue. They haven't even called me back to follow up on the matter, and have not responded to the messages I've sent through their message center. As of right now, there is a total of {$830.00} being fraudulently held at XXXX and no one is helping me. It's why I filed this complaint.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Ok so on XX/XX/ I received my Federal refund check in my PayPal account on this same day I knew I had past due bills that needed to be paid at once so first I contacted the power company by phone talk to a representative ask to make a payment he took my information I gave him my debit card info to make this payment after he gave me a confirmation number over the phone and also through my email that's on file. Ok about I say the middle of XXXX I had received another bill asking for the same amount I just paid but on this bill it stated they received payment of XXXX on the next day which was XXXX XXXX but payment was refund back in my account on XXXX XXXX. But I never received this payment back. So proceed to go check my account but I didn't see where it had been taken out or put back in there was nothing. Let me also say I made another payment using this same payment method to another company which is for a Gas company it processed it also went through and no problems with that one but I went and look at the transaction on my account didn't find any statements or anything about that payment either so I contact PayPal they obviously couldn't tell me anything so I went and done some investigating myself. Now I have been using PayPal for about 3 years now when I made the account they had already given me an account number and routing number. I've never talk to anybody through a bank service ever using this app now when I called my power company back around the end of XXXX the only information they could give me at this time was my payment was made by ACH which it couldn't have because I never gave my routing number or account number to anybody by phone and I didn't manually put any information in on my own I have two people that was in my presence at time to verify this statement. The supervisor of the company went forth to say they had my last 4 digits of my account number and a routing number to the bank this information is for. I didn't contact the bank because PayPal assisted to tell me this bank only issued me the card so there was no need to contact them about the situation. Well I XXXX this routing number and it pulled up the bank. Plz contact me for I have much more on this issue and I need to find out what's going on please
Company Response:
State: SC
Zip: 29609
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid a professional via PayPal but the service was not delivered, I want my refund. The professional asked me to send money as friend/ family via PayPal
Company Response:
State: VA
Zip: 20176
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I created a paypal XXXX for my university fees https : XXXX once I had received donations paypal froze my account with XXXX USD! I got an email that they will release my funds after 120 days! but the time has passed and when I try to withdraw my money it says NOTHING IS THERE TO WITHDRAW! THEY JUST KEEP MY BALANCE OF XXXX USD!
Company Response:
State: TN
Zip: 37312
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Victim of scam via Venmo. Venmo does not do enough to protect consumers from scams. Notified Venmo immediately of scam who refused to help and said it was my fault. Contacted XXXXredit union who cancelled ACH transaction to protect against fraud and an authorized transaction. Receiving threatening emails and now a phone call threatening to send me to collections for {$790.00} debt I do not owe. Not my fault Venmo paid scammers and did not protect their customer. Person on phone would not help resolve the issue and demanded I pay the debt.
Company Response:
State: CA
Zip: 95620
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Video consulting services were sold to an individual, who paid for the consultation via PayPal. After receiving the services, user reported to PayPal that he had purchased an XXXX spreadsheet, and that I provided an empty sheet. He fabricated a corresponding text file that wasn't even a spreadsheet to " evidence '' this somehow. He provided absolutely no evidence that a spreadsheet was the product that had been purchased ( it was not ). I provided screenshots of the agreement for consultation and of the log that the video call had occurred. I also provided evidence that this was the second time that user had attempted this scheme. The first time, the issue was resolved appropriately with the exception that PayPal permitted the user to continue perpetrating the scheme. This on its own makes PayPal an active participant in the fraud, as they should have known better and actively decided to enable the fraud to continue. PayPal disregarded prior behavior, disregarded my evidence, disregarded absence of user 's evidence, and sided with user. No explanation was provided.
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A