Date Received: 2023-03-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern. My full name matching my passport XXXX XXXX Im from Georgia and I want to complain about a very concerning problem related to the payment service PayPal offered atpaypal.com PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction ID : XXXX the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about this corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you
Company Response:
State: DE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: So out of the blue, after once again sending PayPal verification docs for a temp limitation ; they banned my account with no ability to do anything with my CRYPTOCURRENCY which is totally separate from PayPal t/c and being able to just suspend ; they cant not allow me do crypto transactions too my other crypto wallet
Company Response:
State: IL
Zip: 61265
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On the morning of XX/XX/ I checked my bank account and noticed an unusually high amount of money missing from my XXXX savings account. When I logged into my account to investigate what had happened, I noticed that there were 2 separate unauthorized XXXX transactions taken out of my account by PayPal on XXXX XXXX XXXX. One transaction was for {$190.00} and the other transaction was for {$6900.00}, totaling {$7100.00}. Immediately upon noticing this, I called PayPal to report the incident and open a fraud case to get my money back. I was told by PayPal that they would be blocking the unauthorized transaction and returning the money to my account in 7-10 business days. After 7-10 business days, I called back on XX/XX/. I was then told that the case had been resolved and approved by PayPal and I just need to wait an additional 1-3 business days from the money to be posted in my bank account. On XXXX XXXX XXXX XXXX XXXX business days later ) I again called PayPal as I had not received any of my money that was taken from me. I was told that they would be opening a ticket to investigate the issue. I was also told they had no record of this transaction taking place even though I provided them with my bank account number and the evidence showing that it was taken out of my account without my authorization. I was also told that I would be receiving an email in 24-48 hours informing me on the status on my refund and was given a case number to use as reference if I needed to call back in the future. On XX/XX/ ( XXXX hours later ) I again called PayPal to inform them that I still had not received any money and also did not receive any email or communication regarding my case, refund or ticket. When I provided them with the case number they told me, they had no record of that case number and that no case had ever been open for this issue again contradicting what they had told me when I previously called about this issue. I was again told they would open a new ticket and email me in 3-5 business days with any updates. After 3-5 business days I received no information or communication so I again called back on Sunday XXXX XXXX XXXX and this time was told that they had scheduled the refund ; however, it was " unsuccessful. '' When I asked why it was unsuccessful, they did not answer my question and instead opened an escalation ticket to try to find the issue and I was told I would be notified in 24-48 hours on what had happened. To this day, I have not received 1 email from PayPal informing me on what the status of my refund is or when I will be receiving my refund. I have not been refunded any of the money that was stolen from my account and it has been over a month and a half since I first reported the issue and what had happened. Every time I have called PayPal I have waited on hold for sometimes an hour just to be told they have no record of anything happening even though I have receipts in my bank accounts proving it came from PayPal with the name of the person who took the money out of my account.
Company Response:
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I responded to email message in payapal, stating I had received an overpayment of {$1500.00} by mistake into my linked credit union checking account, to call phone # in message. Calling # provided, I thought I was talking to paypal, who directed me to view my checking account, which showed a " pending deposit '' of {$1500.00}, and that I had to immediately repay the amount to them, or it would become a police matter against me. Person on phone directed me to buy XXXX {$500.00} XXXX gift cards at local drug store and transmit phone picture of same to them. I did so, under threat, went home and found " pending deposit '' of {$1500.00} to my credit union checking account had disappeared, and was never deposited. I then at last realized I had sent gift card money to a scammer and hung up. I was later able to retrieve {$500.00} from XXXX of the XXXX gift cards that was not cashed in by the scammers. I made a police report to my local police, filed an on line FBI police complaint and filed a fraud claim with my credit union, which was later denied. I emailed paypal several times, on XX/XX/XXXX and then sent them all documents on XX/XX/XXXX to customer service, showing I was scammed of {$1000.00} because of their negligence and failure to protect me from scam using paypal, but they denied they had any responsibility to make my money loss whole.
Company Response:
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Since XXXX I have linked my XXXX XXXX to Paypal in order to protect my purchases. My card expired, and they had to send me a replacement. When I went to activate it I was told an individual had flagged my account. I believe when I first signed up I was required to send my Driver 's License 18 years ago. Paypal was required to validate my XXXX account at that time and they did. XXXX has my actual driver 's license on record. I am XXXX XXXX XXXX, and recently retired. It appears Paypal wished to discriminate against the XXXX and when I went to Validate I was refused. They NOW demand private information that is bogus ; an electric bill and water bill. Neither of these validates an individual as they claim. For several years when my daughter was alive I paid her electric bill and water bill. She lived in XXXX XXXX Fl and XXXX, Florida. I live in XXXX XXXX XXXX, Florida. The only breech I have seen has been Paypal allowing an individual in XXXX to steal over {$300.00} out of my account without putting security measures into place which I learned of and notified them immediately. It was proven my account had been charged fraudulently. At that time I was sent a replacement card and had no problem validating it at the time without the demand of giving them private accounts they are not entitled to. I deliberately allowed the account to reduce to {$15.00} based on not tieing money up with them until the new card was activated. Just some instinct as I had attempted to get an active account on our NonProfit and got so much harassment by Paypal I gave up. They were not worth it. Its still in limbo. No matter what you send to them, they run you in more circles. At this time my account can not be activated. My address is real as I received the card at that address therefore validating it is real. My remaining money is not accessible. I will not send my DL that is on record with XXXX XXXX they can obtain through them due to a Florida DL law that does not allow us to duplicate DL and for my own security. I also have a stalking problem with my ex son-in-law who is believed to be the person who stole out of my account and I do not want additional information on Paypal records that has already had several breeches of security with information obtained of client bases. What they are demanding of clients in no manner will validate a client and is void of reasoning. I believe I am being discriminated against due to retirement.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Venmo suspended and froze my account stating that I'm involved in activities that goes against their user policy.. basically I had a few disputes for doordash delivery service... Because my order was cancelled and never refunded and for every dispute that I reached out to venmo to file I had proof for I sent them verifying documents and support of my dispute for every single dispute and this one agent right before this happened seem suspicious of me as if I was lying I guess even though I sent over verifying proof and support of my dispute that I was claiming with him or filing with him and then the next day venmo had suspended my account and Frozen my money of {$23.00} and I have tried to reach out to them to unsuspend my account so I can have access to my funds and each time I get the runaround and then or told I need to do this or do that change my password wait for an agent to contact me I've I've done it all and I've waited for almost two weeks and still they still have my account suspended and Frozen and at the time 2 weeks ago that really hindered me because it was the only bit of money I had left to my name which I stress to them because that was my gas money to get to work and I don't have friends and family that I can just call upon to borrow money so not only did this hinder me in general but not having access to the money but I also was not able to get to work for a week till I got my next paycheck I have tried and tried to speak with venmo and nothing ever comes to a solution nor do I get any help I just get passed around from agent to agent and then finally get told just to wait around for an email well this is not right this is beyond wrong especially at the fact that they're suspending my account based off of suspicion that they have no proof of but yet I have every bit of proof of verifying documents sent in support of my statement for every dispute I want my account unfrozen unsuspended and I want access to my funds it may be only {$23.00} and that might not be nothing to somebody but to somebody like me who lives paycheck to paycheck that means a lot they are in the wrong and are withholding my money for absolutely no good reason with no proof nor will they even actually say what activities I've been involved in that goes against their policy that's just all that they would tell me they would not further explain which I think is XXXX please help me get my money
Company Response:
State: SC
Zip: 29841
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Venmo issued a MasterCard debit card. I use Venmo for business and transfer those funds onto the debit card. At first I used it strictly to withdraw cash, ultimately using for purchases. XX/XX/2023, I used it for a deposit st a local hotel/resort for {$100.00}. First, they do not designate the name of the facility and I couldn't figure out why it only happened for this charge but I quickly found out. Using their user agreement as justification, Venmo intentionally labeled the charge Hotel so when the resort submitted the final billing for settlement 2 days later and it registered XXXX the statement by the name of the resort, they did not marry it to the {$100.00} hold. After multiple attempts to have my funds released they REFUSED EVEN Though IT WAS SETTLED AND THE RESORT SENT COMMUNICATION STATING AS MUCH. Reps verified it was settled because they referenced the final amount submitted ( which I could not see posted ) and said they could not release the funds. I was repeatedly told to refer me to the user agreement that states they have a right to keep my money for 30 days. Guess what 30 days has come and gone and they refuse to release my funds. Now, they say it's a technical issue, their technical team is aware and they will email me " whenever '' they have information. No timeline..just, they will not give me my money back. Reps say they will escalate but no one contacts me. I'm pretty sure this is illegal. If it isn't, it should be. It's been 33 days since this charge was settled and Venmo after at least 8 requests have refused to refund me my money. Concerned, I checked and discovered Venmo has a business practice of not taking the merchant amount when submitted, claiming they can hold the money for 30 days then claiming technical errors hoping you just go away. They are thieves. If you dont ask for holds to be released, they steal it without you knowing and if you ask for it back they claim technical issues Do not use Venmo debit card. I hope they are investigated for these activities and the Venmo platform is exposed for fleecing it's customers..
Company Response:
State: CA
Zip: 92591
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is a continuance of issues as this is now my second time having my funds placed on hold with my merchant account XXXX XXXX XXXX XXXX ; email : XXXX. On XX/XX/2023 I confirmed and marked as complete three transactions with my merchant account on PayPal for {$55.00}, {$190.00}, {$250.00}. All of these transactions were immediately placed on hold without being provided a clear reason as to why. The message I read on the site said it may take up to 21 days for the funds to be released. Upon trying to remove the hold on the site it stated that I needed to provide tracking information or a shipping label for these transactions which is a violation of several Federal laws. PayPal is only a payment processor for my merchant account and I do not have any contract or fiduciary responsibility requiring me to disclose that information to PayPal. Additionally, there is no way or a need to provide a tracking number or shipping label if the transactions were for a service. I reached out to customer service and asked for my funds to be immediately released. The agent released only one of the transactions of {$55.00} and stated I had to wait for the additional funds to be released. I provided confirmation that the transactions have been completed and my funds should be released immediately. As of XX/XX/2023 I have not received a response back from the customer service agent XXXX. PayPal has breached their fiduciary responsibility by having my funds placed on hold against my will which is extortion, a violation of my rights under The Color Of Law and a violation of the Electronic Funds Transfer Act 15 U.S.C. 1693.
Company Response:
State: NJ
Zip: 07011
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Request # XXXX Representatives refuse to get me in contact with Supervisor after uploading docs on several occasions. XX/XX/2023 If my Venmo account closes between now and the end of the day they are simply retaliating because I requested to speak to this representatives boss ( XXXX XXXX ) He asked me for a bank statement that shows my card information he must be from a third world country because card information does not show on your bank statement.
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: XXXX is the previous complaint. The claim closed, but the issues still remain. The pay in 4 card still reflects negatively on my PayPal account, and automatic payment attempts were made from my checking account at XXXX XXXX XXXX XXXX XXXX. This resulted in additional overdraft fees. My Paypal account shows past due for this master card. The past due status does not allow me to use any of the credit, payment plan or pay in 4 options.
Company Response:
State: GA
Zip: 30013
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A